TrustRadius: an HG Insights company

What is IdeaLab?

IdeaLab allows companies to build a collaborative community of feedback. The product can be used publicly to engage directly with customers and get their ideas, or internally to let everyone identify problems, solutions and opportunities. Locations can also serve as ideas, allowing customers to suggest store locations or giving local citizens the chance to identify areas of improvement.

Features include:
Instant Poll, which is a one-click email survey that allows users to get consensus on new product ideas, designs, or product names
User rankings
Customizable emails
Easy-to-use design editor for matching the site to the brand style
The ability to issue challenges directly to the audience with special features like a countdown timer and participation incentive generator.

Categories & Use Cases

Media

Screenshot of Primary completely customizable interface
Screenshot of Analytics can be drilled down in every direction. Reports are emailed automatically and can be controlled.
Screenshot of People can vote on locations. Great for businesses that have multiple stores and want quantifiable data to back up their decisions. Can also be used by communities and government bodies to identify areas for needed development.

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Screenshot of Primary completely customizable interface