IdeaLab allows companies to build a collaborative community of feedback. The product can be used publicly to engage directly with customers and get their ideas, or internally to let everyone identify problems, solutions and opportunities. Locations can also serve as ideas, allowing customers to suggest store locations or giving local citizens the chance to identify areas of improvement. Features include: Instant Poll, which is a one-click email survey…
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Planview IdeaPlace
Score8.5 out of 10
Enterprise companies (1,001+ employees)
Planview IdeaPlace offers an integrated, configurable “idea-to-impact” innovation management solution to capture, evaluate, and prioritize ideas and includes: Unified Innovation Ecosystem: Unifies innovation activity into a single value delivery system keeping an organization, processes, objectives, and customers aligned. Democratized Ideation: Captures and synthesizes ideas from everyone, whether a top-down challenge or proposed by a user. …
If you have a community with more than 100 active users, and you're looking for ideas around operational improvements that can be acted on in a 6-12 month window, Spigit will work great, and it's one of the best options out there. If you're trying to customize the platform much, you should plan on paying Spigit's service group to do that for you, because it's not easy to do yourself. If you're looking for ideas that will take more than about a year to implement, Spigit is as good as anyone else because that's a really tough thing to do in an innovation community!
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Acknowledges and supports the culture around the problem and market it is trying to serve. Just using the platform won't solve our problem, we need a cultural shift and Spigit has helped support that process.
Customer service - just overall amazing service. Responses are very quickly turned around, they've gone the extra mile many, many times. They are also very open to platform improvements and take feedback very seriously.
As the system administrator, I feel their platform incorporates a great balance of templates, out-of-the-box formatting, etc., and customizable content. In a nutshell, we are able to do what we want but we don't have to spend forever to do it. We can use what they have or we can add in our own design.
There are many ways to configure the solution. Some features make more sense to use at times and should be hidden from users at other times. It would be nice if Spigit had pre-defined configuration templates that reflect the experience and knowledge of their current customer's experience using the software and not just a 1 size fits all base configuration. The good news is with a little experience, these configurations can be created as saved templates.
This rating was given because, Planview is an establish platform used within the organisation for number of years, therefore is a well known platform by the wider business community. Reusing Planview was ease due to user familiarity with the platform, so use of Planview IdeaPlace was logical and reduce the learning curve for users.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Firstly, it is hard to define or describe an ROI for an innovation project (and tool) that is in its experimental phase... But a positive is the impact in the overall engagement of employees, especially in overpopulated structures where it is not easy to "become visible, and the smart ones wait for a chance like this platform.
Where a clear and strong sponsorship is in place, this platform can stimulate ideas that can potentially have a great impact in services improvement
Based on our specific limits in engaging top management, we still cannot see a speed in products or processes improvement.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
