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IBM MaaS360

Score8.5 out of 10

113 Reviews and Ratings

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What is IBM MaaS360?

IBM MaaS360 is a mobile security offering developed by Fiberlink, acquired and owned by IBM since early 2014.

Categories & Use Cases

Media

Screenshot of the SaaS portal & dashboard for UEM administrators
Screenshot of where secure user access to corporate email, contacts, calendar, apps and docs can be configured
Screenshot of a view of hardware inventory, where administrators can take action across all device types

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Screenshot of the SaaS portal & dashboard for UEM administrators

Reviews

What users are saying about IBM MaaS360.
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IBM MaaS360

Incentivized
Michael O'NeilView profile
Project Manager at Reliable Carriers (201-500 employees employees)

Use Cases and Deployment Scope

We use this software as an MDM. Placing devices into Kiosk Mode. Remote Trouble Shooting. Location Tracking. Without this product our tablet would be unlocked. This would ultimately leave us vulnerable if a driver were to go to a website or use an app that may put personal information at risk. Restricting the tablets through the MDM gives the company a piece of mind, knowing there is no risk for this.

Pros

  • Locks our company issued tablets into a Kiosk Mode
  • Allows Remote Trouble Shooting
  • Allows Location Tracking

Cons

  • Allowing more flexibility for the Kiosk Mode
  • Remote trouble shooting may not always work
  • Commands do not always complete in a timely manner

Return on Investment

  • We see time being saved by providing our team the necessary tools on a company issued device.
  • We are able to see when a user has last used their company issued device vs their personal device.
  • Pushing new software is easy when implemented using the MDM.

Alternatives Considered

Splashtop

Other Software Used

Motive, Super Dispatch, EFS Compliance

IBM MaaS360 with WatsonX - solid as a rock

Incentivized
Verified User
Account Manager in Sales (11-50 employees employees)

Use Cases and Deployment Scope

We are an IBM distribution Partner and we offer IBM MaaS360 to our MSP Partners.
We also use IBM MaaS360 internally for our own in house devices that we use each and every single day - like cell phones, tables as well as workstations. This helps to keep the devices as well as our digital environment secure.

Pros

  • Secure your devices across different OS
  • Allows you to enroll devices as company owned as well as user owned (BYOD)
  • IBM MaaS360 allows very granular settings via the policies

Cons

  • In some cases a simplified version would make things easier
  • Re-enrollment without factory reset would be appreciated
  • Better communication of product changes

Return on Investment

  • Compliance has been improved quite a bit since mobile devices are enforced with specific policies that are applied to devices, users or groups

Alternatives Considered

Microsoft Intune

Other Software Used

IBM Verify

Enable your remote Workforce seamlessly with IBM MaaS360

Incentivized
Verified User
General Manager in Corporate (11-50 employees employees)

Use Cases and Deployment Scope

We are using IBM MaaS360 to manage, configure and secure our customers devices. Enrolled devices can be tracked, locked and even wiped. With compliance rules we ensure the devices are meeting all corporate policies. With the expense management, roaming charges can be minimized. The complete reporting provides a great audit trail.

Pros

  • Management of Android, iOS, MacOS, Windows and ChromeOS Devices
  • Quick setup and streamlined enrolling of devices
  • Creating complex policies to configure all devices
  • Seamless app distribution with the possibility of app configurations
  • Taking actions on devices to control functionality
  • Includes AI features to support quick deployment

Cons

  • Provide device management for Linux devices

Return on Investment

  • Seamless and instant onboarding for new employee's devices
  • Ensuring secure access to corporate resources
  • Asset Management of devices and their status
  • Quick off boarding of employees leaving the company
  • Help desk support for unlocking and locating devices
  • Expense Management for Roaming

Alternatives Considered

Microsoft Intune, Jamf Pro, Scalefusion and Hexnode Projects

Other Software Used

Bitdefender GravityZone, usecure uLearn

IBM MaaS360 on hosted cluster in ocp

Incentivized
Verified User
Employee (5001-10,000 employees employees)

Use Cases and Deployment Scope

installation in an open shift hosted cluster is not working out of the box.
air gapped installation ist not documented. images are missing or not aware of. It should be used as operator and operator catalgog as source .
it is not behaving as a container application, as it needs much local storage on the kubernetes nodes, it should use pvc.

Cons

  • complete openhsift operator
  • catalog sources for images and airgapped installation

Return on Investment

  • right now, its not running

MDM solutions- IBM Security MaaS360 with Watson is the defacto MDM we recommend to our customers

Incentivized
•Mitch LauerView profile
VP Sales/Technology in Information Technology at Connectel Wireless (51-200 employees employees)

Use Cases and Deployment Scope

We are both a mobility reseller and a security consultancy for a large number of organizations. Specific to security, our customers have a wide list of mobile device usage requirements which present a vast array of security concerns as it relates to the protection of IP, Regulatory compliance, and control of business-focused usage during the work day.
As such, it is our job to present resolutions to these challenges, which are addressed both by written policy and the implementation of an MDM solution.

Pros

  • Properly configured workflows make for easy ongoing management and tweaks to the management of enrolled mobile devices
  • Granular functionality which can be used to address many complex configuration requirements
  • Best in Class support and product education resources by comparison to competing MDM solutions.

Cons

  • In dashboard help verbiage
  • Simpler customization for white label items
  • Better support for windows o/s devices

Return on Investment

  • This has become a significant part of our solutions portfolio we provide to our customers.
  • We have increased over all revenue derived directly from services related to IBM Security MaaS360 with Watson by 400% over the past 4 years.
  • Finding the correct distributor to work with is mandatory. We had serious issues with the prior distributor as compared to our current one.

Alternatives Considered

Microsoft Endpoint Manager (Microsoft Intune + SCCM) and SOTI MobiControl

Other Software Used

Zendesk Support Suite, Camtasia, Snagit

Usability

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