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Citrix Endpoint Management vs. IBM MaaS360

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Citrix Endpoint Management

    Score6.5 out of 10
    N/ACitrix Endpoint Management (formerly XenMobile), is a UEM and enterprise mobility management application for securing mobile applications and devices.N/A

    IBM MaaS360

    Score8.5 out of 10
    N/AIBM MaaS360 is a mobile security offering developed by Fiberlink, acquired and owned by IBM since early 2014.

    $4

    Per Client

    Pricing
    Citrix Endpoint ManagementIBM MaaS360
    Editions & Modules
    No answers on this topic
    Essentials
    USD 4.00
    Per Client
    Deluxe
    USD 5.00
    Per Client
    Premier
    USD 6.25
    Per Client
    Enterprise
    USD 9.00
    Per Client
    Offerings
    Pricing Offerings
    Citrix Endpoint ManagementIBM MaaS360
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    Citrix Endpoint ManagementIBM MaaS360
    Considered Both Products
    Citrix
    No answer on this topic
    IBM
    Chose IBM MaaS360
    IBM Security MaaS360 enables our employees to securely access corporate resources and collaborate from anywhere, on any device, this has improved workforce productivity and efficiency, especially for remote or mobile workforce. It's a cost effective through streamlining device …
    Incentivized
    Key User Insights
    Would buy again
    100%
    Would buy again
    5 Answers
    97%
    Would buy again
    35 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    5 Answers
    100%
    Delivers good value for the price
    31 Answers
    Happy with the feature set
    100%
    Happy with the feature set
    5 Answers
    97%
    Happy with the feature set
    35 Answers
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    5 Answers
    100%
    Lived up to sales and marketing promises
    24 Answers
    Implementation went as expected
    100%
    Implementation went as expected
    5 Answers
    93%
    Implementation went as expected
    26 Answers
    User Ratings
    Citrix Endpoint ManagementIBM MaaS360
    Likelihood to Recommend
    6.3
    (9 ratings)
    8.1
    (50 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.6
    (5 ratings)
    Usability
    8.0
    (2 ratings)
    9.4
    (2 ratings)
    Availability
    -
    (0 ratings)
    9.1
    (1 ratings)
    Performance
    -
    (0 ratings)
    8.2
    (1 ratings)
    Support Rating
    9.8
    (2 ratings)
    9.0
    (3 ratings)
    Online Training
    -
    (0 ratings)
    9.1
    (1 ratings)
    Implementation Rating
    -
    (0 ratings)
    8.0
    (37 ratings)
    Configurability
    -
    (0 ratings)
    9.1
    (2 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    9.1
    (1 ratings)
    Ease of integration
    -
    (0 ratings)
    8.8
    (39 ratings)
    Product Scalability
    -
    (0 ratings)
    9.1
    (1 ratings)
    Professional Services
    -
    (0 ratings)
    9.1
    (1 ratings)
    Vendor post-sale
    -
    (0 ratings)
    9.1
    (1 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    9.1
    (1 ratings)
    User Testimonials
    Citrix Endpoint ManagementIBM MaaS360
    Likelihood to Recommend
    Citrix
    This product is well suited for any healthcare organization, especially one privately owned by the providers. Many of our providers were displeased with our efforts to use a product that forced sandboxing of Exchange information. Therefore, we needed something that was flexible enough that sandboxing could be used where desired but still allowed native OS integration where necessary.
    Incentivized
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    IBM
    Enrolling bulk devices through the Device Enrollment Program (DEP) is simple, straightforward, and quick. Multiple methods for device enrollment are available, including barcode scanning, email, and manual entry via the platform. App synchronization between Apple Business Manager (ABM) and the MaaS360 platform occurs swiftly. Additionally, app distribution and removal are efficiently managed on the platform.
    Incentivized
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    Pros
    Citrix
    • It has efficient security control system. Easy to use and administer.
    • It is very easy to install, it connects well with with other apps.
    • SecureWeb Xenmobile provides secured access to the websites and eliminates the need of VPN.
    • It connects very well with other apps.
    Incentivized
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    IBM
    • Manage app deployment on mobile fleet of devices
    • Manage all mobile devices and know where your fleet of devices are
    • Solve simple issues like reset screen lock passcodes
    • Protects company’s intellectual property
    • Allows for easy deployment of mobile devices to remote users
    Incentivized
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    Cons
    Citrix
    • issues with non apple, non samsung devices: if it is not setup with an apple or samsung phone, then the Certificate onboarding is a struggle/unable to be done.
    • user-pin setup: for a user to be onboarded, requiring a PIN; there is a self service way but it is clunky and users prefer to call in instead of trying to follow the 15 step process via PDF
    • if the certificate is ever lost, due to an upgrade via IOS or android, then the entire process [uninstall, reinstall] has to be done, which means downtime for the end user, and higher call volume when a service provider pushes an iOS update.
    Incentivized
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    IBM
    • MaaS360 with Watson has a lot of features and capabilities, which can sometimes make it difficult for us to navigate. Improving the user interface and making it friendly could help make the platform easier to use.
    • Expanding integrations with other systems to provide better support for a wider range of systems and platforms.
    Incentivized
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    Likelihood to Renew
    Citrix
    No answers on this topic
    IBM
    Rock solid solution with highly accessible support when needed. We do not want to interact with MaaS360 on a daily basis but when an issue occurs we are always able to find resolution due to the various support resources we have access to
    Incentivized
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    Usability
    Citrix
    The software's usability is what we expected. We knew what our organization needed and Citrix was able to meet our needs. The ability to have the apps on a mobile device has been a great plus and Citrix seems to have really developed a software based on the every day needs of the user.
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    IBM
    Having years of experience with MDM and experiencing the evolution of the granularity of the functionality MDM's have had to evolve, no MDM is ever "easy" to use. MaaS360 rises to the top however, because zero day changes are always ahead of the competition. A huge benefit with MaaS360 and IBM's approach to supporting these changes is that they seldom change configuration work flows. Competing Vendors always arbitrarily change workflows which requires a significnat ongoing learning curve in order to maintain technical competence
    Incentivized
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    Reliability and Availability
    Citrix
    No answers on this topic
    IBM
    Never had an outage in 11 years of using this solution
    Incentivized
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    Performance
    Citrix
    No answers on this topic
    IBM
    typically very consistent but occasionaly some lag
    Incentivized
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    Support Rating
    Citrix
    Overall the support from the customer service team has been good. They are very timely and expert in resolving the tickets. They have appropriate knowledge to resolve issues in all stages to development. They were up to the point during the implementation stage of the XenMobile, all queries were answered in time to help finish the deployment. The support for last three years has been extraordinary in helping us use XenMobile effectively and efficiently.
    Incentivized
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    IBM
    MaaS360's phone support has been decent the few times I have used it. In addition the person who on-boarded us has been available for additional questions after the process was over. However IBM could do a much better job in creating a user-friendly search engine and white-paper database to help people find topics. Right now finding info is more based on searching through white papers themselves.
    Incentivized
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    Online Training
    Citrix
    No answers on this topic
    IBM
    The resources made available to me by IBM were Stellar. These resources remain available today and are extremely important as technology changes
    Incentivized
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    Implementation Rating
    Citrix
    No answers on this topic
    IBM
    To implement IBM Security MaaS360 with Watson, follow these steps: Set up the platform, enroll devices, configure policies and settings, monitor and manage devices. Implementing it can help organizations to securely manage and monitor the use of mobile devices and related resources in their networks, improving security and productivity for their users.
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    Alternatives Considered
    Citrix
    With a zero trust solution for the entire digital workspace, you can continually monitor and assess session activities before, during, and after login. Reduce risk, gain more control over every session, and get deeper insights across your entire application landscape. To achieve this strong security posture across all environments, you need an application delivery solution that shares a common code base. This lets you implement consistent security policies across all your applications for comprehensive protection.
    Incentivized
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    IBM
    Intune claims to be free, but if you need certain features you actually have to pay for it. So the "free" claim does not fly. In addition, pushing policies can take hours with Intune. In comparison with IBM MaaS360, where policies are changed within minutes. The usability and versatility of IBM MaaS360 is no match for Intune
    Incentivized
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    Scalability
    Citrix
    No answers on this topic
    IBM
    Rock solid, consistent solution
    Incentivized
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    Professional Services
    Citrix
    No answers on this topic
    IBM
    We worked with an IBM SE who was incredibly competent and extremely professional in handling our questions in addition to ensuring the Knowledge Transfer was completed properly
    Incentivized
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    Return on Investment
    Citrix
    • Specific ROI was on us avoiding purchasing company managed cell phones - one of the most important drivers
    • Makes on boarding, and especially offboarding remote users a heck of a lot easier w/the ability to wipe the container, even if not connected (via time setting)
    • Easy access to internal resources - no need for separate vpn, etc...
    Incentivized
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    IBM
    • Seamless and instant onboarding for new employee's devices
    • Ensuring secure access to corporate resources
    • Asset Management of devices and their status
    • Quick off boarding of employees leaving the company
    • Help desk support for unlocking and locating devices
    • Expense Management for Roaming
    Incentivized
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    ScreenShots

    IBM MaaS360 Screenshots

    Screenshot of the SaaS portal & dashboard for UEM administratorsScreenshot of where secure user access to corporate email, contacts, calendar, apps and docs can be configuredScreenshot of a view of hardware inventory, where administrators can take action across all device types