IBM Cloud Pak for Business Automation

My team uses IBM Cloud Pak for Business Automation to create, manage, and optimize our routine functions including CRM and robust content management tasks. Also, our scope of use extends to the analysis of vast datasets and the curation of actionable insights, management of of complex and unstructured processes. Importantly, we use it to build, deploy and manage application.

• Improves business efficiency and productivity in ways such as automating repetitive tasks
• Improves data accuracy and quality
• Enhances CRM role in attaining customer satisfaction

Pega Sales Automation, UiPath Automation Platform, Automation Anywhere

IBM Cloud Pak for Business Automation has different set of integrated software components to automate work and accelerate business process. It has features like content management, data extraction, process and helps business integrate various software on a single platform. Companies having multiple software and application have issues integrating them and bringing them on the same page. IBM Cloud Pak for Business Automation help business automate these complex issues and create a well-structured mechanism.

• It has been positive.
• business has grown
• Management of software have been streamlined.

AP Workflow Automation and 4Thought Marketing Automation Services

Attribution in Google Analytics, Microsoft 365, Metallic Office 365 Backup & Recovery

In our company we have implemented IBM Cloud Pak for Business Automation(CP4BA) to optimize the way our workflows are being executed and to make more efficient the interaction or dependencies between them. Using Cloud Pak for the document management has helped us to achieve a real positive impact to core business areas and define the path for our next steps. We focused on create workflows for the support processes of the core business processes, this way we use efficiently everyone's time.

• Helped several areas to improve the interactions between their worflows
• Never achieved the expected ROI
• The implementation was really complex and with product issues

DocuSign, InvGate Service Desk, SAP Master Data Governance

IBM Cloud Pak for Business Automation streamlined ecommerce clientele approval processes in our company by automating document validation via regulatory bodies, making sure that these vendors hava a right to sell, compliance checks with tax authorities making sure that every taxable transaction is well documented, and decision-making internally, reducing time-to-approval.

• 35% less human or clerical errors.
• 1 headcount saving.
• 20% more efficient streamlining.

UiPath Automation Platform, Khoros Care, MDaemon Email Server

IBM Cloud Pak for Business Automation helps us automate the entire order processing lifecycle, from receiving orders to fulfilling them and shipping the products while automating customer service tasks like responding to customer inquiries and resolving issues. We are still identifying new opportunities to automate our different processes and exploring all of the possibilities of IBM Cloud Pak for Business Automation.

• It has reduced the time to onboard new customers by 50% by automating the customer onboarding process.
• Reduced the time to process invoices by 30% and resolved help desk tickets approximately by 25% by automating both processes.
• We are now able to reduce the errors in order processing by 40% using Cloud Pak.

Newgen iBPS

Google Cloud Platform, Bootstrap, Microsoft IIS