IBM Cloud Pak for Business Automation

Score9 out of 10

75 Reviews and Ratings

What is IBM Cloud Pak for Business Automation?

IBM Cloud Pak for Automation allows the user to design, build and run automation applications and services on any cloud, using pre-integrated automation technologies and low-code tools. IBM Cloud Pak is the latest deployment option of the IBM automation platform for digital business, available on Red Hat OpenShift.

Categories & Use Cases

Process designer
Web-based tool for creating and customizing web process models
Category average: 9.2
Form builder
Integrated form design tool
Category average: 7.9
Code-Based Automation
The product supports code-based process automation in a variety of programming languages.
Category average: 7.1

Dashboards
Users can create, customize and share dashboards, which provide an overview of the most important metrics.
Category average: 9
Standard reports
The software offers pre-built reports with metrics standard to the category.
Category average: 8.4
Custom reports
Users can create custom reports.
Category average: 8.6

#1 most frequent

Professional, Scientific, and Technical Services

42.6%

23 installations of 54

#2 most frequent

Finance and Insurance

29.6%

16 installations of 54

#3 most frequent

Manufacturing

7.4%

4 installations of 54

Helena Holt View profile

Full Stack Web Developer in Information Technology at Brainvire Infotech Inc (501-1000 employees employees)

Use Cases and Deployment Scope

My team uses IBM Cloud Pak for Business Automation to create, manage, and optimize our routine functions including CRM and robust content management tasks. Also, our scope of use extends to the analysis of vast datasets and the curation of actionable insights, management of of complex and unstructured processes. Importantly, we use it to build, deploy and manage application.

Pros

Build, deploy, and manage application
Create, manage and optimize business processes
Overall automation of workflow process

Cons

Improvement on user interface for easy navigation
Advanced setup and configuration program
Improved documentation style
Pricing adjustment

Return on Investment

Improves business efficiency and productivity in ways such as automating repetitive tasks
Improves data accuracy and quality
Enhances CRM role in attaining customer satisfaction

Other Software Used

Pega Sales Automation, UiPath Automation Platform, Automation Anywhere

Dr. ROOPESH RAO View profile

Head Industry Institute Initiatives/Training and Placement Officer in Customer Service at Datta Meghe Institute of Medical Sciences (51-200 employees employees)

Use Cases and Deployment Scope

IBM Cloud Pak for Business Automation has different set of integrated software components to automate work and accelerate business process. It has features like content management, data extraction, process and helps business integrate various software on a single platform. Companies having multiple software and application have issues integrating them and bringing them on the same page. IBM Cloud Pak for Business Automation help business automate these complex issues and create a well-structured mechanism.

Pros

business automation
integration of various applications
plug and play nodes.

Cons

less complication
create more user-friendly approach.
graphical user interface can be improved
storage can be improved.

Return on Investment

It has been positive.
business has grown
Management of software have been streamlined.

Alternatives Considered

AP Workflow Automation and 4Thought Marketing Automation Services

Other Software Used

Attribution in Google Analytics, Microsoft 365, Metallic Office 365 Backup & Recovery

Gerardo Leija

IT Project Specialist in Information Technology at COTEMAR (5001-10,000 employees employees)

Use Cases and Deployment Scope

In our company we have implemented IBM Cloud Pak for Business Automation(CP4BA) to optimize the way our workflows are being executed and to make more efficient the interaction or dependencies between them. Using Cloud Pak for the document management has helped us to achieve a real positive impact to core business areas and define the path for our next steps. We focused on create workflows for the support processes of the core business processes, this way we use efficiently everyone's time.

Pros

Workflow management
Document management
Indicators and Data Analytics with BAI

Cons

Clear and updated techincal documentation for partners
Provide workshops to guarantee a succesful assesment for license scopes in order to fulfill client expectations
Extensive test of different configuration implementations of CP4BA on Azure
Having more Success Cases which give a clear scope of the platform by showing all the components interactions.

Return on Investment

Helped several areas to improve the interactions between their worflows
Never achieved the expected ROI
The implementation was really complex and with product issues

Other Software Used

DocuSign, InvGate Service Desk, SAP Master Data Governance

Sifa Elmas View profile

CPO (Chief Product Officer) in Product Management at Kobisi (11-50 employees employees)

Use Cases and Deployment Scope

IBM Cloud Pak for Business Automation streamlined ecommerce clientele approval processes in our company by automating document validation via regulatory bodies, making sure that these vendors hava a right to sell, compliance checks with tax authorities making sure that every taxable transaction is well documented, and decision-making internally, reducing time-to-approval.

Pros

File Check.
Documentation Control.
Ease the Traffic.

Cons

Cost Consideration.
Customization Flexibility.
Less complexity.

Return on Investment

35% less human or clerical errors.
1 headcount saving.
20% more efficient streamlining.

Other Software Used

UiPath Automation Platform, Khoros Care, MDaemon Email Server

Lovelee Borgohain View profile

Project Lead Developer in Information Technology at Accenture (10,001+ employees employees)

Use Cases and Deployment Scope

IBM Cloud Pak for Business Automation helps us automate the entire order processing lifecycle, from receiving orders to fulfilling them and shipping the products while automating customer service tasks like responding to customer inquiries and resolving issues. We are still identifying new opportunities to automate our different processes and exploring all of the possibilities of IBM Cloud Pak for Business Automation.

Pros

Helped us automate manual tasks and streamline workflows, which has ultimately resulted in major efficiency gains.
Reduced errors by automating tasks that are prone to human error and helped us identify areas for improvement.
Helped us automate finance tasks like AP, AR and financial reporting and enabled us to close our books more quickly.

Cons

Would appreciate it if the user interface gets simplified and more user-friendly.
Should improve the debugging experience by adding features such as step-by-step debugging, breakpoints and watchpoints.
While automating complex workflows, its performance is a bit slow.

Return on Investment

It has reduced the time to onboard new customers by 50% by automating the customer onboarding process.
Reduced the time to process invoices by 30% and resolved help desk tickets approximately by 25% by automating both processes.
We are now able to reduce the errors in order processing by 40% using Cloud Pak.

Alternatives Considered

Newgen iBPS

Other Software Used

Google Cloud Platform, Bootstrap, Microsoft IIS

Appian

Pega Platform

OpenText AppWorks

IBM Cloud Pak for Business Automation

What is IBM Cloud Pak for Business Automation?

Categories & Use Cases