Top Level Support and Easy Interface
Rating: 9 out of 10
IncentivizedUse Cases and Deployment Scope
We use HYCU for both on prem VM backups as well as Azure. This also backs up Oracle, SQL & AD applications. We back up to local disk targets as well as Azure Blob & Wasabi. I have found that the simpler the backup strategy and system, the less chance of overlooking something and more apt to test regularly.
Pros
- Very easy product to use.
- Support staff is very quick and responsive. Generally same day. And has phone support.
- My customer success point of contact is extremely knowledgeable and friendly.
- They develop friendships with their customers.
Cons
- I'd like to see lower annual costs.
- The setup for Azure backups required a lot of assistance from Support.
Likelihood to Recommend
For Nutanix, this product is the first choice for most customers I think. I assume for VMWare it is also strong, but don't know for sure. I like that they have a wide variety of targets for backups and excellent documentation to set it up. I have been using their product for over 5 years and expect to stay with them.