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Human Interest

Score9.2 out of 10

293 Reviews and Ratings

What is Human Interest?

Human Interest headquartered in San Francisco offers their cloud-based 401k administation platform for employers featuring flexible plan design and a dedicated account manager.

Read more details.

Categories & Use Cases

Media

Screenshot of the Admin Portal - A summary page offers a snapshot of the plan.
Screenshot of the Admin Portal - Employee List: See employees at a glance and information such as contribution rate, participation, balance, risk setting, etc.
Screenshot of the Employee Dashboard - History View: Employees have the ability to view their YTD contribution amount and account related activity on this page.
Screenshot of the Employee Dashboard - History View: Employees have the ability to view their YTD contribution amount and account related activity on this page.

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Screenshot of the Admin Portal - A summary page offers a snapshot of the plan.

Human Interest Key Features

Learn about the best (and worst!) features Human Interest has to offer, as determined by TrustRadius' reviewers.
Based on 293 ratings of Human Interest's features
View all Human Interest features

Top Performing Features

  • Ease of Enrollment

    The consistency and ease of enrolling new or existing employees into the plan

    Category average: 9.7

  • Plan Flexibility

    The ability to accommodate different plan designs, including but not limited to traditional, vesting schedules, or safe harbor plans with auto-enroll, auto-escalating contributions, and non-Highly Compensated Employee only contributions.

    Category average: 9.5

  • Payroll Integration

    Ability to integrate with a variety of payroll packages and deduct part of pay to go towards 401(k)

    Category average: 9.4

Areas for Improvement

  • Compliance Maintenance

    The reliability of the provider in conducting nondiscrimination testing and fixing compliance issues

    Category average: 9.3

  • Filings and Disclosures

    Reliability in providing required forms, filings, and disclosures such as Form 5500 series, summary plan descriptions, and Safe Harbor Notices

    Category average: 9.1

Who Buys & Uses Human Interest

Human Interest Reviews

What users are saying about Human Interest.
View all Human Interest reviews

Pros

  • Seamless integration with existing payroll systems
  • Ease of use and intuitive navigation for administrators and employees
  • Streamlined 401k plan setup process

Cons

  • Inconsistencies and friction with data flow during integrations
  • Slow customer support response times and difficulty reaching representatives
  • Challenges with employer-side user interface for tracking enrollment and managing benefits

Human Interest is the perfect 401k solution

Kimberlee Welch
Finance and Administration in Finance and Accounting at Transform Capital (1-10 employees)

Use Cases and Deployment Scope

I actually have 3 of my companies signed up with Human Interest, all for 401k through Gusto payroll service. The best option to be compliant with 401k for California employees.

Pros

  • Communication
  • ease of sign up process
  • ease of use for employees

Cons

  • I thought it was great and seamless, employees had no issues with it

Return on Investment

  • easier to hire having a plan in place
  • employees happy to have the choice to chose

Usability

Alternatives Considered

Guideline and Betterment

Other Software Used

QuickBooks Online, Xero, Adobe Acrobat

Experience with Human Interest

Incentivized
Verified User
Partner in Human Resources (1-10 employees)

Use Cases and Deployment Scope

We sought out Human Interest as a retirement plan provider after our previous plan provider ceased operations. Our employees log in to the system to select their investments and rate of savings, and the system communicates any changes back to the payroll portion of QuickBooks, which is a large time saver for me.

Pros

  • Easy site navigation
  • Fantastic onboarding team
  • Straightforward recommendations for investments

Cons

  • Their general support team has had some delays in response time.
  • They are still a start-up, and some of my questions needed to be forwarded to a specialist. They were always answered, but it seemed to be basic questions at times.
  • I would love for the a journal entry for the contributions and matches to be created in QB after each payroll. I am doing this manually right now.
  • They are not able to do Roth company contributions, which is disappointing for some of my employees.

Return on Investment

  • Our previous plan was free, so we have seen an increase of fees.
  • However, Human Interest was among the most cost effective plans we found.
  • My team and HR department appreciates the employee portal, which minimizes time and effort.
  • It is difficult to tell how much is in a Roth account vs the Traditional account, as holdings are displayed together. The only way we've found to see this broken out is on the quarterly statement.

Usability

Alternatives Considered

Guideline

Other Software Used

QuickBooks Online, Redtail CRM, Microsoft Teams

Human Interest, easy to use

Incentivized
Verified User
C-Level Executive in Corporate (51-200 employees)

Use Cases and Deployment Scope

Human Interest is used to facilitate our 401k program. It is also used to connect employees and others to other services such as healthcare and insurance companies. In California, we are required by law to have a 401k program for employees and this satisfies that need. Its web platform is very easy to use.

Pros

  • Provide 401k options
  • Provide insurance options
  • Business resources for small businesses

Cons

  • How fast changes are applied to your account
  • Showing upfront cost of programs
  • More options for low income

Return on Investment

  • Saved time on implementing programs
  • Saved money on fees since it's free to employers
  • Helped keep employees more bought in

Usability

Other Software Used

Able Payroll, ABLE Origination, ABLE Monitoring

Human Interest Review

Andrew Olsen
Go To Market in Sales at Metaview (11-50 employees)

Use Cases and Deployment Scope

So the last two organizations I was at, we needed a 401k provider. We both were using a PEO in both instances. And so because of the PEO, it wasn't exactly easy for us to set something up to provide 401 Ks for the team. So Human Interest was our basically provider of choice in both cases. And so it really provided us that ease of both matching for our users with the 401k match that we offered, but also setting them up to easily conduct however they wanted.

Pros

  • So as a user of it, since I was being paid by these companies, being able to manage my level of risk, being able to manage how much I was putting in from a percentage standpoint was always super easy. Even in a situation where my last company was acquired, we had to go through transferring over to different solutions was super useful. The team was always very open, honest about, Hey, what can we do? How can we work with them? And accommodating in that way. I think as a provider it was so easy to get team members set up. I never had any complaints. I never had anybody worry. I never had somebody come to me and go like, I don't understand Human Interest.

Cons

  • I think I would call this out for basically any provider in this space that 401k transfers as jobs end and move are always difficult. And so any company that I think figures out how to make that as seamless as possible is winning. That's when I think people need understanding the most is when they're trying to transfer, they're trying to move funds, whether it's too human interest or away from it. And so that's always a place that I think there's room for improvement.

Return on Investment

  • I think it's a little bit hard for me to say since I have been more of a recommender of these products in my roles. I've been at a lot of early stage companies that we're looking for solutions and I've recommended human interest because I think it's easy for scaling organizations to get in place. I think in a large organization, what I would talk to is very specifically the user experience. I think 401k understanding and most large organizations is a very for, it's something that's forgotten. And what that means is basically we kind of give it to folks, but we don't actually teach them or help them leverage it. And so they're very on their own. I think human interest is so easy to use that you provide a better experience from day one there, let alone from actually really setting it up correctly.

Usability

Other Software Used

Gusto, Ashby, HubSpot CRM

Human Interest Review

Kathy Arroyo
Director of Compliance in Legal at Lewer Companies (51-200 employees)

Use Cases and Deployment Scope

So Human Interest is our 401k servicer. They integrate perfectly with our payroll company and you can do real-time updates as far as your contributions or redistributing funds. I was part of the implementation team that rolled from another 401k provider to Human Interest. It was very simple. We did it right at the end of the year. They were still able to meet all of our deadlines even though it was a very quick turnaround. And our employees are very happy with it.

Pros

  • One of the things I've heard from a lot of employees was rolling their old, not from our previous provider, but from other companies that they had, rolling those 401k monies over into the system, super easy. They gave us templates, a perfect email address that we could just send everything to. Everything went really smoothly with those. So all of our previous 401k were rolled in with the stuff that we just moved from our other provider.

Cons

  • The only thing I can think of right off hand is that there's a day delay when we look at our total. So for instance, we heard the other day that there was a rally in the markets on Friday and that everybody had supposedly recouped all of their losses from March. We actually had to wait the whole weekend until Monday to log in to actually see what those were. And I know real time is really, really hard, but anytime we could get something faster, that would probably be my only.

Return on Investment

  • So we've been with them right at six months now. And so I would say I don't specifically have ROI details, but I know our employees are very happy with it.

Usability

Alternatives Considered

Empower

Other Software Used

Paylocity

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