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HotTelecom

Score10 out of 10

5 Reviews and Ratings

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What is HotTelecom?

Beta Company's HotTelecom is a service that consists of a wide range of VoIP needs with over 6000 virtual phone numbers both local and mobile for business, designed to present an easy to use and affordable means of communication.

HotTelecom offers virtual phone numbers, toll-free numbers, SMS numbers, SMS numbers for registration and multi-channel numbers, and virtual PBX set-up. All these come with clear-voice technology, for high sound quality.

Categories & Use Cases

Media

Personal account on the website. User can perform an order there.

Key Features

Learn about the best (and worst!) features HotTelecom has to offer, as determined by TrustRadius' reviewers.
Based on 5 ratings of HotTelecom's features
View all features

Top Performing Features

  • Hosted PBX

    Hosted telephony infrastructure obviated the need for local PBX hardware

    Category average: 7.9

  • Multi-level Interactive Voice Response (IVR)

    IVR is a phone menu allowing callers to interact with the system through voice and keypad

    Category average: 7.8

  • Call reports

    Historical call analysis and trending metrics

    Category average: 8.1

Areas for Improvement

  • Call screening

    Ability to block numbers or send calls directly to voicemail

    Category average: 8.3

  • Message alerts

    Receive SMS and email message notifications for voice and fax messages

    Category average: 8.6

  • Audio conferencing

    Audio conferencing credentials for all on the system.

    Category average: 8.5

Reviews

What users are saying about HotTelecom.
View all reviews

Stable and flexible telecom solution

Max Barashev
Internet Marketing Manager in Marketing at Precoro (11-50 employees employees)

Pros

  • IVR tree with extension dialing.
  • Hold music feature.

Cons

  • All our needs are fulfilled, there is nothing to tell about here.

Return on Investment

  • The level of effectiveness in working with incoming calls has increased. Our customers and partners are also become more loyal because of less spent a lot of time to get the needed consultation from certain employee or department.

A great business telephony solution for SME business

Jacob MartinView profile
Cloud Engineer in Research & Development at Skyvia (51-200 employees employees)

Pros

  • Friendly and responsive customer support.
  • Wide geographical coverage.
  • It's easy to set up.
  • High-quality phone calls.
  • There are a lot of additional services available.

Cons

  • Outbound calls feature activation through an email request.
  • Call statistics data have to be downloaded in CSV files.

Return on Investment

  • Telecom cost reduction.

Flexible VoIP business solution with great IVR service

Valeria TkachenkoView profile
PR Specialist in Marketing at Netpeak Software — Professional SEO Tools (11-50 employees employees)

Pros

  • Free test/trial of a phone number
  • Custom design of IVR tree
  • Different languages available for IVR speakers
  • No hidden costs

Cons

  • Nothing at all. We are satisfied with the product and customer support

Return on Investment

  • Our clients are connected with the correct manager by using our IVR tree while calling the company.

Great service for purchasing SMS phone numbers

Verified User
Manager in Marketing (51-200 employees employees)

Pros

  • sms forwarding to email
  • receiving sms from online services
  • ability to connect needed amount of numbers
  • easy to make needed changes in settings

Cons

  • it would be better if they provide wider geo coverage of SMS numbers for registration on online services. They are working on that at the moment.

Return on Investment

  • We've got the option to use another marketing channel with HotTelecom's SMS virtual phone numbers. They also provide us with an ability to count everything in marketing campaigns made with SMS numbers and to make the right decisions based on the received data.

HotTelecom as a good choice for VoIP business system

Verified User
C-Level Executive in Marketing (11-50 employees employees)

Pros

  • The call recording feature.
  • The high quality of calls.

Cons

  • Video calling is not available as a feature.

Return on Investment

  • The effectiveness of the communication process has increased since we started to use HotTelecom services, and it is one of the main keys to increasing the overall team efficiency level.

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