Hootsuite Reviews & Insights

Score7.9 out of 10

1,188 Reviews and Ratings

Community insights

TrustRadius Insights for Hootsuite are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Comprehensive Platform: Users appreciate the platform for consolidating all social media channels into one, streamlining the scheduling and posting process across multiple platforms efficiently. They value having a single dashboard to manage multiple accounts, simplifying monitoring and interaction with different platforms.

Detailed Analytics Tools: Reviewers find the analytics tools comprehensive and user-friendly, enabling detailed tracking of social media performance, audience engagement, and demographics. The ability to generate detailed reports offers valuable insights into post performance and engagement metrics.

Convenient Scheduling: Many users value the ability to schedule posts in advance, finding it helpful in planning and organizing social media content effectively. The feature providing recommendations for optimal posting times optimizes engagement and reach across platforms.

Reviews

486 Reviews

Standard Offering Poor Customer Relations

Rating: 1 out of 10

April 29, 2025

Use Cases and Deployment Scope

Hootsuite was an aggregating tool for social media management across multiple channels. We used this to help manage our social networks, including facebook, instagram, linkedin, youtube, and more.

Pros

Interface
Reporting

Cons

Their refund policy
Customer Service

Likelihood to Recommend

Companies go through changes and flexibility in a refund policy is important. In a field as dynamic as social media management, providing companies the flexibility to enter into and exit out of a partnership is important. While I enjoyed Hootsuite, our company adopted Zoho for a multitude of business needs that Hootsuite is unable to provide. Zoho has a built in social media management tool, and that made Hootsuite redundant for us. Instead of providing the flexibility for a proration of services, Hootsuite is forcing us to complete our annual plan. For this, I do not recommend Hootsuite - in fact, Zoho Social offers everything Hootsuite does at a lower cost, with more flexibility for a changing business landscape.

Casey Schmalacker

Vice President in Marketing at New Frontiers Executive Function Coaching (11-50 employees)

Vetted Review

1 year of experience

View profile

Best tool for all your Social Media Management Needs

Rating: 9 out of 10

Incentivized

April 7, 2025

Use Cases and Deployment Scope

At my organization, we use Hootsuite for all our social media posts scheduling on all different channels such as Linkedin, twitter, etc. The analytics from Hootsuite is also very good, it helps us in analysing the quality of our posts, the impressions its hitting & the likeability of the post as well. The sentiment analysis is one feature i really like alongside the social listening it provides. The analytics is very good & it helps us in improvising on making our content better each day so that we are able to increase the engagement on the posts. The AI recomendations are also very good which are provided by Hootsuite. I would say its a must have tool for all organisations for all their social media management, social listening , social ad analytics & social advertising analytics. Must recommended for all.

Pros

Scheduling of Posts on Linkedin & Twitter
Social media analytics
AI recommendations for best timings

Cons

sentiment analysis
social listening
better AI suggestions

Likelihood to Recommend

Hootsuite is best suited for organizations with less team members & loads of work to be done. The scheduling comes handy with such tools as it takes a lot of bandwidth of a person when posts have to be posted manually. It is less appropriate if a team member has bandwidth for daily posting.

Verified User

Employee in Marketing (1001-5000 employees)

Vetted Review

3 years of experience

Great tool, highly recommended!

Rating: 9 out of 10

Incentivized

March 12, 2025

Use Cases and Deployment Scope

We've been using Hootsuite for several years now and it is still our Social Media Management tool of choice. We get all the features needed in our daily work, it constantly evolves and provides new features and tools - and all of that for an unbeatable price point. I also like to recommend Hootsuite during my lectures as a great tool to start with that leaves almost no wishes open.

Pros

Post scheduling
Post previews
Analytics and Reports
Community Management Features

Cons

More options to customize the plan you're paying for

Likelihood to Recommend

Hootsuite works weel in environments with small teams and a set number of social accounts, like organizing Social Media for a company, agency or ambitioned single users. We manage 5 Social Media Accounts for our employer with a team of three people and Hootsuite is the tool that suits or needs best for an unbeatable price.

Verified User

Employee in Marketing (1001-5000 employees)

Vetted Review

8 years of experience

Great for not for profit, but a bit outdated

Rating: 6 out of 10

Incentivized

March 12, 2025

Use Cases and Deployment Scope

Analytics from all of our social platforms

Pros

Not for profit financial assistance
linking social accounts
great dashboard

Cons

analytics does not reflect the social platforms accurately
Free for small not for profits and business
add the new social platforms

Likelihood to Recommend

Having the not for profit discount has been of great benefit to our organisation. I would love for this to one be free of charge especially for the smaller charities that need to use an alternative to Hootsuite. I would also like to to have Hootsuite reflect the analytics from the other social platforms

Verified User

Director in Corporate (1-10 employees)

Vetted Review

Great for Scheduling and Planning!

Rating: 8 out of 10

Incentivized

March 12, 2025

Use Cases and Deployment Scope

My organization mainly uses Hootsuite for content planning and scheduling. It is so helpful to be able to plan content out for multiple social platforms a month or more in advance. Occasionally, we will use Hootsuite to monitor inboxes or check analytics but we mostly use it for planning.

Pros

Very easy to use and simple calendar view of all content that is scheduled
Social performance score is helpful for us to determine where we need to improve or where we've been doing well
The create a post feature is very user friendly and simple to use

Cons

On the month calendar view, I wish it showed which platforms posts are published on instead of just saying "2 published"

Likelihood to Recommend

Hootsuite is well-suited for content planning, content scheduling, analytics review, and managing social platforms in one designated place.

Hootsuite is less appropriate for actual content creation. I think there are other platforms that fulfill that need better.

Verified User

Manager (1-10 employees)

Vetted Review

5 years of experience

Streamlines my work!

Rating: 10 out of 10

Incentivized

March 12, 2025

Use Cases and Deployment Scope

I primarily use Hootsuite for content marketing, brand awareness, and community engagement, focusing on students, prospective applicants, faculty, and alumni. It allows us to share what our school is doing with others and showcases all the wonderful accomplishments. Its ability to schedule, monitor, and analyze makes it an invaluable tool in our digital communication strategy.

Pros

Efficient Scheduling & Management – Hootsuite streamlines social media planning by allowing users to schedule posts across multiple platforms from a single dashboard, ensuring consistency and saving time.
Analytics & Performance Tracking – The platform provides detailed reports and insights, helping users measure engagement, track trends, and optimize content strategy.

Cons

Learning Curve – Hootsuite’s interface can be overwhelming for new users. Navigating features like analytics and team collaboration requires time and training to fully utilize.
Free Plan Features – The free plan offers restricted functionality, with limited scheduled posts and platform integrations, making it difficult for small businesses to maximize its potential. Must invest and the cost is steep!
Inconsistent Social Media Integrations – Some platforms, like Instagram and LinkedIn, have limitations on scheduling and engagement due to restrictions, occasionally leading to failed posts or reduced functionality.

Likelihood to Recommend

Hootsuite’s bulk scheduling feature fits well into my workflow, allowing me to plan posts in advance and maintain a consistent social media presence without daily management. I use content calendar views to organize upcoming posts visually and auto-scheduling to optimize posting times. This method keeps engagement steady while minimizing time spent on social media tasks.

Verified User

Administrator (51-200 employees)

Vetted Review

5 years of experience

Managing Social Media channels and saving time thanks to Hootsuite

Rating: 10 out of 10

Incentivized

March 12, 2025

Use Cases and Deployment Scope

I use Hootsuite to plan, create and organize my social media posts for FB, IG and LinkedIn.

Pros

The setup to create a post is very good
The calendar helps me tremendously to organize posts and find older ones to recycle
For IG posts the feature of adjusting the pictures helps a lot
The feedback about my social performance is of high importance and help

Cons

Videos I submit for IG are within the minutes the portal allows and you say it cannot be uploaded, I have to use an external link to compress it as I do not know how to use the tool you provide, and I am being told it is not necessary as the video is not longer than IG would take if I were not using you

Likelihood to Recommend

Posting on FB, IG and LinkedIn and scheduling them I am not sure the optimized time for LinkedIn is correct, as it always suggests me only one, the following Tuesday, at 9 am, but no other days or times. In regards to video upload to IG it does not take what IG takes when done manually on IG, our videos are within the allowed time frame and Hootsuite says they are not.

Katja Range

Director of Real Time Realty in Corporate at RTR Services Marbella SLU (1-10 employees)

Vetted Review

1 year of experience

Hootsuite and You

Rating: 9 out of 10

Incentivized

March 11, 2025

Use Cases and Deployment Scope

Hootsuite allows me to schedule posts months in advance which is helpful for scheduling national and federal holiday social media posts. As well as post the same thing across multiple platforms and tweak per platform. And then is integrated with analytics and the ability to listen in on trends within certain keywords. It really allows me to plan ahead with some planned product marketing social media posts.

Pros

analytics
scheduling
ease across platforms

Cons

I would like to see the ability to plan better on the planning page. like when I click a certain time on the calendar it populates with the top of the hour not the closest time
I would like more of the listening to be included in some of the packages, also the ability to see what's negatively affecting the different keywords
a better understanding of the inbox feature.

Likelihood to Recommend

Verified User

Manager in Marketing (201-500 employees)

Vetted Review

2 years of experience

Hootsuite Makes My Life Easier

Rating: 7 out of 10

March 11, 2025

Use Cases and Deployment Scope

I work for a food distributor, we use Hootsuite to manage our Facebook and Instagram accounts for our company and private label brands.

Pros

Schedule Social Posts
Respond to Messages
Show mentions

Cons

Responding to comments
Not having errors when publishing
social listening section is confusing

Likelihood to Recommend

It has been great for managing 8+ brands social medias, and being able to stack on track of messages and comments. It would not be as beneficial for one brand.

Verified User

Employee in Marketing (1001-5000 employees)

Vetted Review

2 years of experience

Increase Capacity & Boost Engagement Across ALL Platforms!

Rating: 10 out of 10

Incentivized

March 10, 2025

Use Cases and Deployment Scope

Our organization is a growing health and wellness non-profit organization that uses Hootsuite to post and grow our social networks. With the ever-growing social platforms, Hootsuite makes it 1000x easier to post across platforms and customize content from one place. We have The capacity and time this software has saved us is incredible! And the fact that they offer a discount to eligible nonprofits is just icing on the cake.

Pros

Integrate/linking social platforms with ease
Social calendar/organization of content/platforms
Integrated AI for copy (text) assist
Built-in marketing assistance and consumer reporting

Cons

BlueSky integration
YouTube community post (not video upload) integration

Likelihood to Recommend

Hootsuite is an absolute blessing if you are managing multiple social platforms for a business or organization and are trying to compete with attention across social platforms by posting consistently. If you are only managing 1 or 2 platforms, it might not be as appropriate, or if you have a large team of people solely focused on social media content.

Hayden Steadman

Creative Strategies Manager in Marketing at Thrive Allen County (11-50 employees)

Vetted Review

View profile

Loading Reviews List....