HipChat (discontinued) Manufacturing Reviews & Insights

Score9.7 out of 10

576 Reviews and Ratings

Community insights

TrustRadius Insights for HipChat (discontinued) are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Business Problems Solved

HipChat has become an essential tool for organizations across various industries, providing a platform for efficient communication and collaboration. Users have praised its effectiveness in reducing the need for email and keeping track of events, discussions, and most employee communication. It has replaced other instant messaging platforms and is used for direct messaging, channel-based chat, disseminating information, and keeping everyone informed. Engineering teams particularly find HipChat useful for publishing build results, tracking deployment logs, and coordinating work during incident response. Software design/development agencies have also found value in HipChat for facilitating communication within teams spread across different time zones. Overall, HipChat has proven to be an easy-to-use platform that fosters collaboration between distributed teams and different departments while minimizing reliance on email. Its integration with other Atlassian software further enhances its functionality and makes it a valuable tool for organizations looking to improve their internal communication processes.

HipChat (discontinued) Reviews

6 Reviews

ManufacturingAutomotive1Apparel & Fashion1Consumer Electronics1Computer Hardware1Defense & Space1Luxury Goods & Jewelry1

Great tool for real-time communication

Rating: 9 out of 10

Incentivized

March 16, 2021

Use Cases and Deployment Scope

HipChat was used for my section of the organization. My team had its own group chat were we communicated. It solved the problem of working from home and relaying messages to my team members in real time. It helped eliminate individuals getting lots of emails. HipChat gave us clarity and transparency on what people were working on.

Pros

Good user interface
Transparency
Easy to use
Easy to manage

Cons

Video calling
More functionality

Likelihood to Recommend

HipChat was a great tool for real-time communication. It was great when I was able to link Jira products to specific HipChat rooms so that when issues were updated or addressed, messages are sent to a HipChat room that I specified. This gave my team and my clients clarity and transparency. I also really liked the fact that it integrated with other Atlassian products. This was a really big bonus for me and my organization since it allowed us to have one suite to manage all social products--Jira, Confluence, and Crowd.

Verified User

Professional in Engineering (Defense & Space company, 1001-5000 employees)

Vetted Review

3 years of experience

HipChat is nice, but not all that.

Rating: 5 out of 10

Incentivized

July 1, 2016

Use Cases and Deployment Scope

If you don't have a good IM infrastructure, hipchat is a good option. There is nice integration with the other atlassian products, such as Jira and Confluence. For some this might be a selling point.

Pros

Integration with Jira
You can search past conversations

Cons

It's another instant messaging app that I have to manage.

Likelihood to Recommend

Integration with Jira is nice.

Verified User

Engineer in Engineering (Computer Hardware company, 501-1000 employees)

Vetted Review

1 year of experience

Badger Backs it!

Rating: 7 out of 10

Incentivized

June 30, 2016

Use Cases and Deployment Scope

Our development team is spread across a large building and using HipChat allows us to interact with one another quickly and efficiently. By using the one on one chat we can reach out to one another and not be as intrusive as a phone call might be to our neighbors. HipChat is easy to use, install, and manage.

Pros

Notifying users online and off that they have a message.
Is a cross platform tool.
Nice integration of emoticons.

Cons

More customization options.
Ability to clear history.
Different alert sounds.

Likelihood to Recommend

It is well suited in an environment like ours where you have team members scattered across buildings and campuses. It saves footwork and phone time when you need an answer from a remote user. It might not be as well suited when everyone is in the same room or does not have access to a compatible device.

Verified User

Analyst in Information Technology (Apparel & Fashion company, 1001-5000 employees)

Vetted Review

2 years of experience

HipChat: Excellent Mobile/Watch/App Integration

Rating: 10 out of 10

Incentivized

June 30, 2016

Use Cases and Deployment Scope

We use HipChat across our entire organization: marketing, creative, engineering, etc. It's a great way for the team to work together collaboratively across projects/initiatives. We have channels (rooms) set up for each team and then a company-wide team. We also have several bots set up in rooms to output key company performance data so we can stay abreast of the company's day-to-day KPIs.

Pros

Great app support for MacOS, PC, and mobile: loads quickly, intelligent about notifications, easy to stay in touch remotely.
Clean UI, easy to read, fast to engage with.
Built in video chat support makes it easy to have a quick 1:1 with someone who is remote.

Cons

More/better integrations to catch up with Slack on this front.

Likelihood to Recommend

Fantastic for bridging the gap between employees who work remotely (temporarily or permanently). Would be great to support group video chat, but we use Google Hangouts and a Hipchat integration to make that pretty seamless already.

Verified User

Director in Product Management (Luxury Goods & Jewelry company, 51-200 employees)

Vetted Review

2 years of experience

HipChat - Effective Communication

Rating: 9 out of 10

Incentivized

June 30, 2016

Use Cases and Deployment Scope

HipChat is being used on a daily basis by every employee here at Dealer.com Since our company continues to grow HipChat allows us to stay in constant and instant communication with one another rather than via email.

Pros

Instant Communication
Easy to Use
Ability to Share Images/Files/Urls etc

Cons

Sometimes hipchat will show a user is offline but in fact they are not
HipChat will sometimes not start up right away
HipChat will shut down and take some time to reload

Likelihood to Recommend

Verified User

Account Manager in Customer Service (Automotive company, 1001-5000 employees)

Vetted Review

2 years of experience

HipChat is a great app for team collaboration

Rating: 8 out of 10

Incentivized

June 29, 2016

Use Cases and Deployment Scope

We use it to communicate across multiple teams. It's a great tool to start and maintain discussions on a specific topic, about a group, or anything else. We are using it on a group that has three distinct teams on it, with each team having some overlap with the others, but not complete. We're also all roughly in the same area, so HipChat allows us to connect with other team members to discuss similar project work we might be doing, but also to avoid annoying the rest of the office.

Pros

Group chat is nice - it's persistent and allows others to jump in on the conversation as needed
Private groups are a good feature since we can set up groups limited to a specific set of people, this helps avoid people jumping in on a conversation and pushing it in a direction we don't want to go
Emoticons. Enough said.

Cons

The mobile app needs to provide better notification clarify - currently if there's a notification badge on the app, when you open it up there's no indicator of what room or user the notification is tied to
Make emoticons a bit bitter, and allow easier adding of them via the desktop or mobile app

Likelihood to Recommend

It works great for a single group, across multiple groups, or across your whole company. If your company already has a similar tool that supports chat rooms (and isn't excessively buggy) you may not need HipChat.

Verified User

Manager in Engineering (Consumer Electronics company, 10,001+ employees)

Vetted Review

2 years of experience

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