HipChat (discontinued) Manufacturing Reviews & Insights

Score9.7 out of 10

576 Reviews and Ratings

Community insights

TrustRadius Insights for HipChat (discontinued) are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Business Problems Solved

HipChat has become an essential tool for organizations across various industries, providing a platform for efficient communication and collaboration. Users have praised its effectiveness in reducing the need for email and keeping track of events, discussions, and most employee communication. It has replaced other instant messaging platforms and is used for direct messaging, channel-based chat, disseminating information, and keeping everyone informed. Engineering teams particularly find HipChat useful for publishing build results, tracking deployment logs, and coordinating work during incident response. Software design/development agencies have also found value in HipChat for facilitating communication within teams spread across different time zones. Overall, HipChat has proven to be an easy-to-use platform that fosters collaboration between distributed teams and different departments while minimizing reliance on email. Its integration with other Atlassian software further enhances its functionality and makes it a valuable tool for organizations looking to improve their internal communication processes.

HipChat (discontinued) Reviews

2 Reviews

ManufacturingApparel & Fashion1Consumer Electronics1

Badger Backs it!

Rating: 7 out of 10

Incentivized

June 30, 2016

Use Cases and Deployment Scope

Our development team is spread across a large building and using HipChat allows us to interact with one another quickly and efficiently. By using the one on one chat we can reach out to one another and not be as intrusive as a phone call might be to our neighbors. HipChat is easy to use, install, and manage.

Pros

Notifying users online and off that they have a message.
Is a cross platform tool.
Nice integration of emoticons.

Cons

More customization options.
Ability to clear history.
Different alert sounds.

Likelihood to Recommend

It is well suited in an environment like ours where you have team members scattered across buildings and campuses. It saves footwork and phone time when you need an answer from a remote user. It might not be as well suited when everyone is in the same room or does not have access to a compatible device.

Verified User

Analyst in Information Technology (Apparel & Fashion company, 1001-5000 employees)

Vetted Review

2 years of experience

HipChat is a great app for team collaboration

Rating: 8 out of 10

Incentivized

June 29, 2016

Use Cases and Deployment Scope

We use it to communicate across multiple teams. It's a great tool to start and maintain discussions on a specific topic, about a group, or anything else. We are using it on a group that has three distinct teams on it, with each team having some overlap with the others, but not complete. We're also all roughly in the same area, so HipChat allows us to connect with other team members to discuss similar project work we might be doing, but also to avoid annoying the rest of the office.

Pros

Group chat is nice - it's persistent and allows others to jump in on the conversation as needed
Private groups are a good feature since we can set up groups limited to a specific set of people, this helps avoid people jumping in on a conversation and pushing it in a direction we don't want to go
Emoticons. Enough said.

Cons

The mobile app needs to provide better notification clarify - currently if there's a notification badge on the app, when you open it up there's no indicator of what room or user the notification is tied to
Make emoticons a bit bitter, and allow easier adding of them via the desktop or mobile app

Likelihood to Recommend

It works great for a single group, across multiple groups, or across your whole company. If your company already has a similar tool that supports chat rooms (and isn't excessively buggy) you may not need HipChat.

Verified User

Manager in Engineering (Consumer Electronics company, 10,001+ employees)

Vetted Review

2 years of experience