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Highfive (discontinued)

Score8.2 out of 10

199 Reviews and Ratings

What is Highfive (discontinued)?

Highfive was a web conferencing platform acquired by Dialpad in 2020. Its functionality became part of the now obsolete Dialpad Meetings, the functionality of which is now contained in Dialpad Connect.

Categories & Use Cases

Key Features

Learn about the best (and worst!) features Highfive (discontinued) has to offer, as determined by TrustRadius' reviewers.
Based on 199 ratings of Highfive (discontinued)'s features
View all features

Top Performing Features

  • Calendar integration

    Scheduling capabilities integrate with users’ Calendars.

    Category average: 8.4

  • Instant messaging

    Users are able to communicate via chat, either one-on-one or in a group message, through an instant messaging or chat tool.

    Category average: 8.8

  • Meeting initiation

    Meetings can be easily initiated, whether they are scheduled or on the fly.

    Category average: 8.4

Areas for Improvement

  • User authentication

    Administrators can require users to authenticate their identities before joining a meeting.

    Category average: 8.3

  • Audience polling

    Presenters can ask for audience input.

    Category average: 8.2

  • Low bandwidth requirements

    Software is optimized so that meetings do not require a huge amount of bandwidth.

    Category average: 7.4

Reviews

What users are saying about Highfive (discontinued).
View all reviews

Highfive - great for small group conferencing, so-so for one-to-one meetings

Incentivized
Adam McCrackenView profile
Vice President, e-Commerce in Sales at JS Products, Inc. (51-200 employees employees)

Use Cases and Deployment Scope

Highfive is used by our whole organization. The hardware is used in 3 conference rooms, a few executive offices, and 3 remote offices. Additionally, a number of remote users use the software from their laptops to conference with other individuals in the company. It is frequently used by my department, which has members in 4 locations, to communicate and share information.

Pros

  • Highfive makes it easy to invite others, both inside and outside the org, to meet and talk.
  • Highfive has great audio quality for small groups.
  • Highfive hardware provides an all-in-one solution without needing to connect a dedicated conferencing computer with attendant mic and camera hardware.

Cons

  • Highfive is not intuitive for remote users trying to initiate a meeting with a group in a conference room with Highfive hardware. It has gotten better over time with updates, and the phone makes it possible, but it is not intuitive.
  • Highfive video is not great for large conference rooms. Remote users get a view of small dots for heads and high-mounted cameras give a perspective looking down on the people in the room.
  • Medium to large conference rooms make hearing audio difficult for remote users.

Return on Investment

  • I don't have a financial role in the decision to use Highfive, so unsure what our costs are.
  • The ability to work with my remote team, sharing screens and conferencing with each other has a value that cannot fully be measured. Our work simply cannot be completed without some kind of conferencing solution.
  • The ease of use has made it very easy for any non-technical person to become a user. The barrier to entry has decreased with successive software refinements.

Alternatives Considered

Join.me, Skype, Zoom and GoToMeeting

Make sure you understand your needs before implementing

Incentivized
Jon WalkaView profile
Senior Sales Representative in Sales at Wodify (11-50 employees employees)

Use Cases and Deployment Scope

Today, we're actually transitioning off HighFive in favor of Zoom. We were using it for demos with projected clients and team meetings. It helped us to have meetings with teams across the pond and also meet with clients in a face to face setting while still being able to screen share and show the product through an interactive demo of the software. It was also being used in-house during meetings as a display of information when needed.

Pros

  • Ability to share during a video conference.
  • Multiple participants joining the same meeting from different locations.

Cons

  • Inability to "boot" or remove people from meeting.
  • Extremely difficult user-experience for joining a meeting for the first time.

Return on Investment

  • As a negative, the software woes of getting it started reflected poorly on our company.
  • As a positive, once the meeting was up it ran smoothly.

Alternatives Considered

Zoom

Other Software Used

Zoom

The equipment to back up the streamlined software

Incentivized
Emilee AndersonView profile
Client Relationship Manager in Marketing at TREKK (11-50 employees employees)

Use Cases and Deployment Scope

In growing our remote employee workforce, it was important for us to build ways for remote employees to feel connected with the home office and with each other. We had used Zoom and/or other tools for web meetings in the past, but for us, HighFive was different [except for] the equipment that came with the software. The ability to see video chat with the entire office with a camera on top of the TV and Dolby speakers was the reason we pulled the trigger on the purchase. After a few years of use, we ultimately switched back to Zoom rooms, however, due to the ease of use with our outside customers.

Pros

  • The equipment offered is top notch. Dolby Speakers and sharp quality video cameras are great.
  • Integration with Google is very convenient for a company that uses Google Drive, Google Calendar and Gmail. I have the HighFive plugin on Chrome and can use the tool from the browser.
  • The UI is very user friendly and easy to use (with the exception of the call in info)

Cons

  • There has been some consistent static on all calls when I use my laptop sound. This is obviously very annoying.
  • This is a difficult tool to use with customers. Most have some type of firewall and don't want to download software. The browser feature comes in handy in that way though. I wish it was easier to simply host a phone call if I needed to as well. A lot of clients just want a dial-in number and that information changes for every call and every few minutes in the call - so you can't share a number unless they are going to call in right that minute.

Return on Investment

  • It hasn't affected ROI as much as our team momentum and overall moral across our office locations.

Alternatives Considered

Zoom and Cisco Webex Calling

Other Software Used

Slack

Easy way to share screen and connect with customers via phone / audio, with a great free version

Incentivized
Jason CarlageView profile
Director of Sales in Sales at Globalyceum (1-10 employees employees)

Pros

  • Easy to log in. We send a link out to sales prospects who haven't used the site before, and it doesn't require any downloads or plugins to join the conference or view our screenshare.
  • The screenshare function is strong. It connects quickly and we rarely get disconnected unless we're in a bad service area.
  • The site has a clean look to it. There aren't a lot of bells and whistles that get in the way and complicate things.

Cons

  • They've recently undergone a facelift which is nice, but I've found it more difficult for potential customers to connect to their computer audio. I might be missing where to find the instructions, but lately we've been having some trouble with this.
  • While the screen share function as the presenter is easy, if I ask potential customers to share screen, they are required to go through a few steps. This is okay for folks who are good with tech, but many potential customers have trouble with the download. We've been using the free version - the paid version might eliminate this problem, although I'm not sure.
  • Another function they've added with the facelift is the ability to show your face via the webcam. I can see this being a nice feature but we often present from a coffee shop or even our cars, and some of our potential customers aren't in a place where they'd like to show their face. It's easy for most folks to disable the camera but some who aren't great with tech don't know how to do this. One of the things we've always liked about UberConference is it's simplicity and this just added an extra step. I wish there was a setting for us to disable this option but there doesn't seem to be.

Return on Investment

  • It's had a positive return on our overall business objective because we've closed multiple deals by using the platform for audio and by sharing screen.
  • We've also been able to train current customers quickly and easily by sharing screen, and making it easy for them to get on UberConference, which has helped with customer retention.

Alternatives Considered

ClearSlide, Zoom and Webex Meetings

Other Software Used

Mailchimp, ClearSlide, Insightly, Pipedrive, Expensify, Webex Meetings, Salesforce for Higher Ed

UberConference offers good functionality, reliability and value.

Incentivized
Kent LewisView profile
President and Founder in Marketing at Anvil Media, Inc. (11-50 employees employees)

Pros

  • I appreciate being able to select a local phone number: it adds credibility and convenience for in-market clients/prospects.
  • I like being able to customize the hold music. One of our employees wrote and produced custom hold music for Anvil, which generates discussion and engagement as an ice-breaker.
  • The screen sharing is easy-to-use and is far more reliable than in the past. Prospects and clients do not have to download any app to make it work properly.

Cons

  • UberConference does make regular updates but could do a better job informing users. For example, screen sharing changed, and I thought the platform didn't work, but I didn't realize I had to highlight an option to make it work. Not intuitive, but now that I know, it's all good.
  • Initially, the platform was not compatible with any browser other than Chrome, and even then, it was inconsistent. It's improved dramatically since then.

Return on Investment

  • UberConference has helped manage our conferencing costs, as compared with alternatives.
  • UberConference is easy to use, so adoption is robust.
  • UberConference allows us to communicate effectively across our client base.

Alternatives Considered

GoToMeeting and Cisco Webex Calling

Other Software Used

Hootsuite, SEMRush, Moz

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