What is Helpshift?
Helpshift is a help desk software deployed as an in-application SDK to provide users with in-app service.
Categories & Use Cases
Top Performing Features
Ticket creation and submission
Users and agents can easily enter new support requests.
Category average: 9.1
Ticket response
Agents can easily follow up with customers.
Category average: 8.8
Internal knowledge base
Internal knowledge base helps agents answer customers' support questions.
Category average: 8.1
Areas for Improvement
IVR
Includes an interactive voice response system for routing callers to the correct agent or information.
Category average: 8.1
Email support
Integrates with email so that agents can send and receive information related to support tickets via email; email communications are attached to support tickets.
Category average: 8.8
External knowledge base
Customers can self-service by searching through help articles.
Category average: 8
