Helpjuice

We use Helpjuice to manage our knowledge base for our proprietary recreation management software. We moved to Helpjuice from a HTML coded knowledge base that was built into our software. With this old model, updates to the help were difficult because they had to be HTML coded and each change to the help had to wait for the next product build cycle. With Helpjuice, we have the built-in editor that makes updates as easy as editing a MS Word document, and new information can be added as soon as it is available. Helpjuice has allowed us to create a one-stop shop for all our self-help resources. We can now provide deep dive topic documents, field-level help, question/ answer short-format articles, video content, modification listings, and so much more! With the addition of the Helpjuice AI, we have seen a huge positive response from our customers who find it is an incredibly accurate and useful resource for finding answers quickly. For me as a Helpjuice admin, I appreciate the broken link checker and the feedback feature, which combined help me clean up our articles and provide a better experience to our customers.

• We see on average 300 searches every business day.
• We see much more engagement with content now that we host everything on Helpjuice. Before that, content was scattered across multiple channels, and customers struggled to find what they were looking for (or even knew where to look).
• Helpjuice makes file management easy, and we see our video content get the most engagement.

Atlassian Jira, Microsoft Dynamics 365, Adobe Premiere Pro

Helpjuice has become my company’s go-to platform for housing SOPs and different departments’ procedures. I work for a very large corporation and different departments utilize different methods of hosting and publishing their materials. For me, my departments were really old school. I was publishing items on Microsoft Publisher as PDFs and they were being stored on shared drives—very risky stuff. Helpjuice has not only modernized the way I publish and store SOPs, but it has eliminated the risks of creating files that could easily be deleted or manipulated on shared drives.

• Migrating to Helpjuice has reduced our SLA turnaround time for publishing from 41 business days to 21 days, a 49% difference, with some requests being published in as little as five business days, an astonishing 88% reduction in SLAs.
• As a centralized platform, requests are sent directly to us directly and they are assigned to one writer, who will complete the entire process, beginning to end.
• Publishing is now completed an average of 26 times faster, using an average of 85% fewer writers.

Microsoft Publisher

monday.com, Microsoft Copilot, Pixelmator Pro

When we started looking at platforms to build an internal wiki, Helpjuice far outperformed its competitors. One of the features we enjoy is the publishing access. All team members can write articles, but they must be approved by a member of management to ensure accuracy. We also really like the AI tool Wizardshot. It has helped reduce the time someone spends creating an article by allowing screenshots of the completed work. Once we are done building our internal platform, we like that Helpjuice offers an external feature we can turn on. If your organization is looking for a similar tool, I recommend Helpjuice.

• Thus far the product has helped us get historical knowledge down for others to share in.
• We are seeing questions from new hires reduce as they are able to refer to the wiki as we continue to build it.
• We are using this as an internal FOCUS goal for all employees and thus far they are hitting the 30-minutes per week metric.

Nuclino, BookStack and Microsoft SharePoint

Microsoft 365

We used HelpJuice for both a public and internal knowledge base. Our public knowledge base served our patients and families with articles about common diagnostic questions related to pediatrics. Our internal knowledge base contains information specific only to our organization (guidelines, policies, newsletters, etc.)

• Increased patient satisfaction
• Increased clinician efficiency

My manager happened to discover Helpjuice and on first look (i.e., their website materials), it looked as though it would meet our requirements for our new Doc Center. I'm writing various types of technical doc including Overviews, How To's, Reference guides, etc., many with embedded screenshots.

• As I mentioned, my productivity in terms of working around issues, asking for help, etc. is greatly reduced on a DAILY basis.
• I spend as much time finding bugs and filing tickets as I do writing content, and this was especially true at the beginning.
• The Doc Center looks nice, so you'd never know the pain behind it.

Google Drive, Atlassian Confluence