Helpjuice Made Our Team Smarter Better Faster and Stronger
Use Cases and Deployment Scope
Helpjuice has become my company’s go-to platform for housing SOPs and different departments’ procedures. I work for a very large corporation and different departments utilize different methods of hosting and publishing their materials. For me, my departments were really old school. I was publishing items on Microsoft Publisher as PDFs and they were being stored on shared drives—very risky stuff. Helpjuice has not only modernized the way I publish and store SOPs, but it has eliminated the risks of creating files that could easily be deleted or manipulated on shared drives.
Pros
- Coding options
- Analytics/backend info
- Customer support
Cons
- Limited editor
- Strange formatting
Likelihood to Recommend
Helpjuice is an excellent platform when you’re looking to modernize the way you create documentation. Many companies, especially larger corporations, are stuck in the past, utilizing PDFs and share drives to house and access procedures. With Helpjuice, we now have a centralized web-based platform that provides everything from analytic functions to standard templates, user-specific features, and more.
My team specifically chose Helpjuice during the pandemic, when all the tech writers from my company (including myself) were moved into a single team. We needed to find a platform that would allow us to align our publishing standards while also moving us forward in the way we publish procedures. That platform was ultimately Helpjuice.
Helpjuice certainly offers a variety of features, but one of the few drawbacks is that it does not incorporate or seem to integrate with any specific ticketing tool. While this isn’t an issue for me or my team, as we are required to use a specific tool internally, I can imagine that someone looking for a complete package with multi-step workflows and an intake process would not find Helpjuice adequate.
