Helpjuice for the win!
Rating: 9 out of 10
IncentivizedUse Cases and Deployment Scope
We use Helpjuice internally for employees and externally for customers. We've used two separate solutions in the past to house information and were able to consolidate with Helpjuice.
Pros
- Set articles to Public, Internal, or Private
- Structure Content
- Collaboration Directly from Article
Cons
- Image storage
- No chatbot for instant support
Likelihood to Recommend
With the ability to set docs public and private, we've merged two repositories and solely work from Helpjuice. Not only is this easier, it also helps ensure the messaging is consistent internally and externally.
