TrustRadius: an HG Insights company

Help Lightning

Score10 out of 10

1 Reviews and Ratings

What is Help Lightning?

Help Lightning in Birmingham aims to reimagine how businesses, customers and employees are able to give and receive help using Virtual Expertise. The vendor states their merged reality adds missing visual cues, gestures, and non-verbal communication methods to any session. While providing remote assitance, users simply simply reach into a device's field of view and a colleague will see the user's hand merged into their field of view. Users can telestrate, freeze images, use hand gestures, upload pictures and even add real objects into the merged reality environment.

Media

Help Lightning's AR-enabled Remote Visual Guidance software.
An expert providing help can reach into the field of view of an onsite technician or customer.
Common tools can also be brought into the field of view to help solve problems.
Product experts can work virtually side-by-side with anyone, anywhere in the world.
Help Lightning supports problem solving involving complex and critical equipment.

1 / 5

Work remotely without suffering.

Use Cases and Deployment Scope

We use it to collaborate visually with others, remotely or physically. In this sense, it is important to highlight that it has contributed to teamwork, even with the conditions that the Covid-pandemic has imposed on everyone. On the other hand, I must highlight that it is an excellent tool to connect with experts and share different files.

Pros

  • Sharing graphics, images and other resources.
  • Connect remotely with different experts.
  • Favors team work, even remotely.

Cons

  • It needs a strong network or signal connection.
  • Nothing else.

Most Important Features

  • Share resources as videos or graphics.
  • Remote connection with teams and experts.
  • Video collaborations.

Return on Investment

  • Makes work team better, even remotely.
  • Allows to share important information and get constantly retro alimentations.
  • Helps us to respect the Covid-19 prevention measures, while continue working.

Alternatives Considered

Canva, Canvas, Miro, Mindstamp and Cisco Webex Room Phone

Other Software Used

Canvas, Cisco Webex Room Phone, Microsoft Teams