TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Help Lightning

    Score10 out of 10
    Enterprise companies (1,001+ employees)
    Help Lightning in Birmingham aims to reimagine how businesses, customers and employees are able to give and receive help using Virtual Expertise. The vendor states their merged reality adds missing visual cues, gestures, and non-verbal communication methods to any session. While providing remote assitance, users simply simply reach into a device's field of view and a colleague will see the user's hand merged into their field of view. Users can telestrate, freeze images, use hand gestures,…

    $75,000

    per year

    Vuforia Chalk

    Score9 out of 10
    N/AScale problem-solving guidance, support and expertise to factory operations & service teams with augmented reality. Vuforia Chalk is a collaboration and communication tool for the organization’s experts to provide real-time assistance to technicians facing complex or unfamiliar challenges. Vuforia Chalk combines augmented reality (AR) with real-time communications to connect a field technician with an expert…N/A
    Pricing
    Help LightningVuforia Chalk
    Editions & Modules
    Enterprise
    $75,000
    per year per installation
    No answers on this topic
    Offerings
    Pricing Offerings
    Help LightningVuforia Chalk
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional DetailsSolutions are available as an annual subscription and the pricing is based on the number of licenses. The price per license will vary based on the number of experts providing help and the number of technicians or engineers needing help.
    More Pricing Information
    Features
    Help LightningVuforia Chalk
    Project Management
    Comparison of Project Management features of Help Lightning and Vuforia Chalk
    Feature
    Help Lightning
    -
    Ratings
    Vuforia Chalk
    10.0
    1 Ratings
    26% above category average
    Mobile Access00 Ratings10.01 Ratings
    Visual planning tools00 Ratings10.01 Ratings
    Communication
    Comparison of Communication features of Help Lightning and Vuforia Chalk
    Feature
    Help Lightning
    -
    Ratings
    Vuforia Chalk
    8.7
    1 Ratings
    10% above category average
    Chat00 Ratings10.01 Ratings
    Notifications00 Ratings8.01 Ratings
    Internal knowledgebase00 Ratings8.01 Ratings
    File Sharing & Management
    Comparison of File Sharing & Management features of Help Lightning and Vuforia Chalk
    Feature
    Help Lightning
    -
    Ratings
    Vuforia Chalk
    9.0
    1 Ratings
    14% above category average
    Access control00 Ratings9.01 Ratings
    User Ratings
    Help LightningVuforia Chalk
    Likelihood to Recommend
    10.0
    (1 ratings)
    9.0
    (1 ratings)
    User Testimonials
    Help LightningVuforia Chalk
    Likelihood to Recommend
    Help Lightning
    No answers on this topic
    PTC
    No answers on this topic
    Pros
    Help Lightning
    No answers on this topic
    PTC
    No answers on this topic
    Cons
    Help Lightning
    No answers on this topic
    PTC
    No answers on this topic
    Alternatives Considered
    Help Lightning
    No answers on this topic
    PTC
    No answers on this topic
    Return on Investment
    Help Lightning
    No answers on this topic
    PTC
    No answers on this topic
    ScreenShots

    Help Lightning Screenshots

    Screenshot of Help Lightning's AR-enabled Remote Visual Guidance software.Screenshot of An expert providing help can reach into the field of view of an onsite technician or customer.Screenshot of Common tools can also be brought into the field of view to help solve problems.Screenshot of Product experts can work virtually side-by-side with anyone, anywhere in the world.Screenshot of Help Lightning supports problem solving involving complex and critical equipment.

    Vuforia Chalk Screenshots

    Screenshot of Chalk is available on mobile and tablet.Screenshot of Chalk leverages video-calls to share the same view of an issue.Screenshot of Both users can mark up the screen with annotations.Screenshot of Chalk uses advanced augmented reality to make annotations "stick" to the digital 3D environment.Screenshot of Chalk drives expertise at scale.