TrustRadius

Help Lightning vs. Vuforia Chalk

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Help Lightning
Score 10.0 out of 10
Enterprise companies (1,001+ employees)
Help Lightning in Birmingham aims to reimagine how businesses, customers and employees are able to give and receive help using Virtual Expertise. The vendor states their merged reality adds missing visual cues, gestures, and non-verbal communication methods to any session. While providing remote assitance, users simply simply reach into a device's field of view and a colleague will see the user's hand merged into their field of view. Users can telestrate, freeze images, use hand gestures,…
$75,000
per year
Vuforia Chalk
Score 9.0 out of 10
N/A
Scale problem-solving guidance, support and expertise to factory operations & service teams with augmented reality. Vuforia Chalk is a collaboration and communication tool for the organization’s experts to provide real-time assistance to technicians facing complex or unfamiliar challenges. Vuforia Chalk combines augmented reality (AR) with real-time communications to connect a field technician with an expert…N/A
Pricing
Help LightningVuforia Chalk
Editions & Modules
Enterprise
$75,000
per year per installation
No answers on this topic
Offerings
Pricing Offerings
Help LightningVuforia Chalk
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalNo setup fee
Additional DetailsSolutions are available as an annual subscription and the pricing is based on the number of licenses. The price per license will vary based on the number of experts providing help and the number of technicians or engineers needing help.—
More Pricing Information
Community Pulse
Help LightningVuforia Chalk
Features
Help LightningVuforia Chalk
Project Management
Comparison of Project Management features of Product A and Product B
Help Lightning
-
Ratings
Vuforia Chalk
10.0
1 Ratings
26% above category average
Mobile Access00 Ratings10.01 Ratings
Visual planning tools00 Ratings10.01 Ratings
Communication
Comparison of Communication features of Product A and Product B
Help Lightning
-
Ratings
Vuforia Chalk
8.7
1 Ratings
9% above category average
Chat00 Ratings10.01 Ratings
Notifications00 Ratings8.01 Ratings
Internal knowledgebase00 Ratings8.01 Ratings
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
Help Lightning
-
Ratings
Vuforia Chalk
9.0
1 Ratings
14% above category average
Access control00 Ratings9.01 Ratings
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User Ratings
Help LightningVuforia Chalk
Likelihood to Recommend
10.0
(1 ratings)
9.0
(1 ratings)
User Testimonials
Help LightningVuforia Chalk
Likelihood to Recommend
Help Lightning
I think that there are different scenarios where the platform can be used, an example is the realization of remote consultancies, individually or in the group. In this sense, I must highlight that it is great whenever you need to work with other people while sharing information, videos, or specific content.
Verified User
Anonymous
Read full review
PTC
Best suited for: - Team of remote support is a great visual way to address technical issues; Especially when talking about production environments. - Team of Project developers, a great tool to do tests remotely when multiple people from the customer need to connect, Vuforia Chalk support group calls and differentiates each person based on the color of annotations. Less suited for: - IT teams, which its support is mainly focused on SW issues.
Verified User
Anonymous
Read full review
Pros
Help Lightning
  • Sharing graphics, images and other resources.
  • Connect remotely with different experts.
  • Favors team work, even remotely.
Verified User
Anonymous
Read full review
PTC
  • Remote support for technical issues in the factory environment.
  • Remote support for Factory Acceptance Tests, when traveling is not possible.
  • Remote support for issues in the industry, when traveling is not possible.
Verified User
Anonymous
Read full review
Cons
Help Lightning
  • It needs a strong network or signal connection.
  • Nothing else.
Verified User
Anonymous
Read full review
PTC
  • Web-version used to be a bit limited, in terms of users and features. Is on the roadmap to improve in future versions
  • No subscription version limited to 3 minutes calls.
Verified User
Anonymous
Read full review
Alternatives Considered
Help Lightning
I think it is very important to make it clear that most of these tools compliment and complement each other rather than oppose or surpass each other. In this sense, it is important to know when to apply one or the other, in addition to taking the time to get to know them thoroughly and master their functionalities. However, the different tools that Help Lightning contain put it above most platforms used for remote conferencing.
Verified User
Anonymous
Read full review
PTC
No answers on this topic
Return on Investment
Help Lightning
  • Makes work team better, even remotely.
  • Allows to share important information and get constantly retro alimentations.
  • Helps us to respect the Covid-19 prevention measures, while continue working.
Verified User
Anonymous
Read full review
PTC
  • Savings in mobility (traveling) when performing determined Factory Acceptance Tests.
  • Customers like the possibility of engaging in Augmented Reality Solutions.
  • Remote support is faster and easier, with a visual tool to see and do annotations in the screen.
Verified User
Anonymous
Read full review
ScreenShots

Help Lightning Screenshots

Screenshot of Help Lightning's AR-enabled Remote Visual Guidance software.Screenshot of An expert providing help can reach into the field of view of an onsite technician or customer.Screenshot of Common tools can also be brought into the field of view to help solve problems.Screenshot of Product experts can work virtually side-by-side with anyone, anywhere in the world.Screenshot of Help Lightning supports problem solving involving complex and critical equipment.

Vuforia Chalk Screenshots

Screenshot of Chalk is available on mobile and tablet.Screenshot of Chalk leverages video-calls to share the same view of an issue.Screenshot of Both users can mark up the screen with annotations.Screenshot of Chalk uses advanced augmented reality to make annotations "stick" to the digital 3D environment.Screenshot of Chalk drives expertise at scale.