Timely Support and Seamless Article Migration
Use Cases and Deployment Scope
We had several thousand knowledge articles to migrate from Salesforce (SFDC) to Zendesk. It was critical that public articles remained public, internal-only articles stayed internal, and that all screenshots and attachments transferred correctly. In addition, we were working under a tight deadline and needed the migration completed quickly to launch our new help desk site on time.
Pros
- Very responsive support team.
- Great step by step instructions.
- Ability to rerun the migration.
Cons
- I think the field map could be a little more entuitive with better explanations of what each field is for.
Return on Investment
- In terms of time spent, Help Desk Migration cut our time down to just a fraction of what it would have been had we migrated the articles ourselves. This saved us a tremendous amount of time, manpower, and overtime.
Usability
Other Software Used
Salesforce Lightning Platform, Zendesk Guide
