#1 most frequent
United States of America
100.0%4 installations of 4
What is symplr Talent Management Solutions?
symplr acquired HealthcareSource in July, 2021. The former HealthcareSource now forms the foundation fo the symplr talent management suite.
Categories & Use Cases
Top Performing Features
Compliance tracking and reporting
Compliance tracking is the ability to ensure that all new hires are in compliance with federal regulations for employment.
Category average: 7.5
Rater nomination workflow
Ability for nominated raters to accept or reject their nomination.
Category average: 7.3
Review reminders
System can generate reminders to ensure review completion timeliness.
Category average: 7.6
Areas for Improvement
Candidate search
Candidate search provides search capabilities for potential candidates based on attribute or other profile data.
Category average: 7.7
Job Search Site Posting
Software provides ability to publish postings to top job search sites
Category average: 7.9
Resume Management
Software allows resumes to be uploaded in bulk, and for contact information to be parsed
Category average: 7.4
Who Buys & Uses symplr Talent Management Solutions
Heathcare Source E-Learning is the Source
Use Cases and Deployment Scope
It is used only in admin and HR. We use it for in house vacancies that can be applied for easily as well as having employees share the links to apply with people they know. It streamlines the hiring process, applying process, employee management, and employee reviews. Of course, the e-learning is used by all employees and keeps them up to date on necessary policies and procedures in the organization.
Pros
- User tracking of e-learning
- HR tracking of user e-learning
- Easy to use interface
- Intuitive design
Cons
- Integration to a mobile app that all employees could use would be great
- Additional color schemes would be neat
Return on Investment
- It has increased the timeliness of e-learning
- It has increased the completion of e-learning
- It has minimized the amount of time HR spends tracing and reminding employees of their trainings
Alternatives Considered
HealthStream Learning & Performance
Other Software Used
Microsoft Teams, Google Drive, eClinicalWorks
HR Recruiting
Use Cases and Deployment Scope
Position Manager is being used throughout the organization for the whole recruiting process. Our applicant submits an application online. The application gets to the recruiters end on PM any application/interview updates/ notes/ assignments etc are entered on that application. Hiring managers have access to post jobs etc
Pros
- keeping track of applicants
- navigation
- access to resume, CV, etc is easy
Cons
- navigation; not always user friendly or insightful
Most Important Features
- tracking applicants
- extracting info for salaries, referral bonuses, sign on bonuses
Return on Investment
- allows for large volume of users at once and streamlined tracking
Alternatives Considered
HealthcareSource Performance Manager
Other Software Used
HealthcareSource Performance Manager, Citrix Workspace
HealthcareSource Performance and Position Manager Reviewed
Use Cases and Deployment Scope
We currently have implemented Position Manager for job requisitions and applicant tracking across the organization. We also have Performance Manager also implemented across the organization. In Performance Manager we have completed 4 years of Leadership Common Review date appraisals and we are going into our 2nd year of Staff Common Review date appraisals. We are also implementing job descriptions across the organization and are about 60% completed on those.
We are still on Position Manager 10 and any new clients would be on Position Manager 11 and I know there are a lot of improvements in version 11 such as a better approval process for job requisitions.
We are still on Position Manager 10 and any new clients would be on Position Manager 11 and I know there are a lot of improvements in version 11 such as a better approval process for job requisitions.
Pros
- Integration and file feeds with our core HRIS System, Lawson, is one of the biggest strengths of both products. Entering data once is a big time saver for an organization with close to 10,000 employees.
- User friendly and intuitive interface makes this system easy to use with minimal training. During our initial roll transition we did have in person training but going forward for new employees, training documents on our HR Intranet site have been working well.
- Reporting needs are met in both systems. Performance Manager has a custom reporting interface that allows you to create reports as needed. Position Manager has many built in reports and support will write custom reports as needed.
- HealthcareSource developers are very open to suggestions from their clients on ways to enhance their products and new versions come out quarterly.
- Unlike other software vendors I have used in the past, system changes seem to be very sell tested and put through the QA process before being released to clients.
- There are a lot of custom settings that allow you to set the system the way you want in Position Manager. You can change the application and requisition to suit your needs.
Cons
- I really like their support software - you can submit help requests by phone, email or a support portal. If it's an easy fix, the fix and communication is quick but when the support needs to move to an higher tier, communication can be slow and although I have no doubt support is working on it, communication could be better to let us know what is going on.
- They do seem to be getting better about this, but when a new release is coming out and the changes are minor we often get the release notes 1-2 days before the system is updated. Due to varying work schedules, I would like to see the release notes a few weeks in advance. To their credit, the last release which had a few more major changes like a new navigation bar, they did give us a months notice.
- I know this may be rare of the SAAS world, but I would really rave about the software if I had full custom reporting capability with full read-only database access so I could combine their data with my HRIS data in one report.
Return on Investment
- Having information available to us to report on time to fill, reviews late, and many other statistics has helped us make better business decisions which has an effect on our bottom line.
- Applicants can check on the status of their applications which benefits our customer service.
- The ease of letting managers request peer appraisals (aka multiraters) has increased feedback for our employees.
- Having the available data we get out of our systems has led to process improvement as we have went through both CQI and Lean process improvement.
- Appraisals completed on time has been consistently and greatly improved over our paper system we had in place previously which helps our compliance. During any audits, pulling the data is much faster and easier as well.
Usability
Healthcare Source, NetLearning: ~empowering~
Use Cases and Deployment Scope
HealthcareSource is being used organization wide and the training of employees is provided via eLearning. Annual requirements are assigned, completed and recorded. Reports for compliance can be run at any time for measuring accountability. Scheduled employee training oppportunities are advertised, staff self enroll, the training is conducted and completions are recorded. Records of employee participation are readily available.
Pros
- Customer service is available via email and phone when needed.
- Individualized training sessions available for project challenges.
- Provide personable service from all aspects of the organization.
- When we had issues with compatibility of third party courses, the staff focused on our need and made it work.
Cons
- To allow our team members choice, we offer training as either/or. The current system does not record either/or completions
- To end enrollment of new hires for training at a set date, requires also ending the training of all those not yet completed.
Return on Investment
- Improved annual regulatory compliance
- Increased flexability for employee access
HealthcareSource - a Healthcare Recruiter's Friend
Use Cases and Deployment Scope
I used HealthcareSource as a recruitment tool when I worked for 2 hospitals at their HR department in a capacity of Recruitment Specialist.
It is a user-friendly and effective ATS and I enjoyed using it.
It is a user-friendly and effective ATS and I enjoyed using it.
Pros
- Provides a full picture and a history of the relationship the organization had with an applicant.
- Every step in the recruitment/hiring process is done through the ATS software.
- Navigation within the program is easy and user-friendly. From sending an invitation to a denial-note it is there easily accessible.
Cons
- Administrative functions are harder to use
- Applicants can apply multiple times for the same open req.
- Alerts are not a full feature.
Return on Investment
- I have listed the positive/advantages of the tool.
- I have listed the negative/shortfalls of the tool
- I would love to use it again.
Alternatives Considered
None
