Gusto Information Reviews & Insights

Score8.9 out of 10

1,262 Reviews and Ratings

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#1 most frequent

Professional, Scientific, and Technical Services

29.0%

426 installations of 1,467

“Gusto made it painless to set up W-2 and 1099 payroll, automatically handling multi-state tax filings so we never lost sleep over misclassified contractors.”
— CEO, Vigilant Sec (11-50 employees)

#2 most frequent

Information

11.7%

172 installations of 1,467

#3 most frequent

Manufacturing

8.2%

121 installations of 1,467

#4 most frequent

Finance and Insurance

7.3%

107 installations of 1,467

#5 most frequent

Other Services (except Public Administration)

6.7%

99 installations of 1,467

#6 most frequent

Health Care and Social Assistance

5.6%

82 installations of 1,467

“It has been fantastic for onboarding new employees and makes payroll particularly easy.”
— Owner and Founder, Across All Ages (1-10 employees)

#7 most frequent

Arts, Entertainment, and Recreation

4.9%

72 installations of 1,467

#8 most frequent

Retail Trade

4.1%

60 installations of 1,467

#9 most frequent

Accommodation and Food Services

3.0%

44 installations of 1,467

#10 most frequent

Construction

2.5%

36 installations of 1,467

#11 most frequent

Administrative and Support and Waste Management and Remediation Services

2.2%

33 installations of 1,467

#12 most frequent

Public Administration

1.9%

28 installations of 1,467

#13 most frequent

Transportation and Warehousing

1.8%

26 installations of 1,467

#14 most frequent

Educational Services

1.5%

22 installations of 1,467

#15 most frequent

Real Estate and Rental and Leasing

1.4%

21 installations of 1,467

#16 most frequent

Wholesale Trade

1.3%

19 installations of 1,467

#17 most frequent

Mining, Quarrying, and Oil and Gas Extraction

0.5%

7 installations of 1,467

#18 most frequent

Agriculture, Forestry, Fishing and Hunting

0.3%

5 installations of 1,467

#19 most frequent

Utilities

0.2%

3 installations of 1,467

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Gusto Reviews

52 Reviews

InformationComputer Software28Internet4Telecommunications5Publishing1Information Services1Computer Games4Music3Media Production5Writing & Editing1

Gusto gives peace of mind for boring yet important tasks

Rating: 10 out of 10

Incentivized

March 13, 2025

Use Cases and Deployment Scope

I use Gusto to run payroll, pay contractors, handle tax-related documents for employees and contractors, and handle required HR administration.

Pros

Payroll
Payroll Autopilot
Time tracking
Team member onboarding
Serving tax documents

Cons

Setup process for offering new benefits to employees

Likelihood to Recommend

In a small business where focus is better spent on growing the business, Gusto is a straightforward solution for handling boring yet important aspects of the business liked paying people and keeping the government from getting upset. I don't have a huge company so I'm not sure if it's cost-effective for that type of situation, but for a small business this is my favorite I've experienced.

Verified User

Director in Information Technology (Computer Games company, 11-50 employees)

Vetted Review

6 years of experience

Gusto Review.

Rating: 10 out of 10

Incentivized

February 5, 2025

Use Cases and Deployment Scope

Our small company utilizes Gusto for payroll purposes. Their system handles all of our State Unemployment taxes and notifies me of current tasks within the portal that need attention. They also remind me of when my bi-weekly payroll is to be completed.

Pros

Quick response to questions.
Ease in running payroll.
Shows what is needed for compliance.

Cons

I don't have any areas of improvement to offer at this time!

Likelihood to Recommend

I've worked with customer service agents who've provided friendly banter and great resolution! I shared my previous experiences with other payroll companies, and they weren't aware of how to split commission payments for employees...a win-win situation all around!

Joette Engstrom

Controller in Customer Service at Winners Win (Telecommunications, 1-10 employees)

Vetted Review

1 year of experience

I love Gusto. If you are hesitating, go for it! 8+ years using it.

Rating: 10 out of 10

Incentivized

October 30, 2024

Use Cases and Deployment Scope

Gusto is the main HR app in the company I work for. I use it to mainly manage our benefits, time off, holidays tracking, and paystubs. It's very convenient because it's very clean and easy to use.
It's also great for managing your documents for your taxes, it comes very well prepared and I've never had any problems in the last 8 years that I've used Gusto.

Pros

Very clean design and great user experience
Very clear navigation and communication

Cons

Everything is great, I don't see any need of improvements, but I see they are always working on improvements making this platform even better every day.

Likelihood to Recommend

This is great for any kind of business. It can really help from small to large companies. I highly recommend it after 8 years of using it. I've never had any problem and the customer service is amazing.

Verified User

Employee in Product Management (Media Production company, 51-200 employees)

Vetted Review

8 years of experience

GUSTO - My preferred choice for payroll management

Rating: 10 out of 10

Incentivized

October 28, 2024

Use Cases and Deployment Scope

Our company uses GUSTO as our payroll third-party provider. We can process payroll, pay our contractors, and have them process the tax reporting and payments. We also use GUSTO for onboarding and recruitment tools. They have provided benefit management and brokering for our healthcare. GUSTO integrates with our 401K 3rd party provider as well as Quickbooks

Pros

Integration with other software
Payroll processing for multiple states
Onboarding tools
time tracking
benefit management

Cons

If not enrolled for priority support, sometimes, less experienced support cast may need to escalate to more skilled personnel, which can result in not fixing upon the first request

Likelihood to Recommend

Gusto offers several options to fit a company's needs, and they are priced accordingly. I feel we receive a fair price compared to other third-party payroll providers, and I also believe the user experience is far better than other payroll companies.

Eileen Skouby

Assistant Controller in Finance and Accounting at Bolt Data Consulting Group LLC (Computer Software, 11-50 employees)

Vetted Review

3 years of experience

Gusto Review

Rating: 9 out of 10

Incentivized

August 30, 2024

Use Cases and Deployment Scope

I work for a remote-only company. Gusto has been an incredibly easy tool to use to keep track of my Paystubs, Benefits, and Time Off. I appreciate the simple user experience and how quickly updates are reflected on my account. Additionally, Gusto has been great to keep up with other employees that I don't typically interact with due to working from home.

Pros

Simple and intuitive UI/UX
Tracking pay stubs and pay stub history
Easy to view and modify my benefits selections

Cons

Option to remove/add toolbar links
Summaries of paystubs and time off requests

Likelihood to Recommend

I enjoy that I can view my employee records and information at any time, in a very simple and easy way.

Verified User

Employee in Engineering (Computer Software company, 51-200 employees)

Vetted Review

2 years of experience

Great value and ease of use!

Rating: 10 out of 10

Incentivized

August 12, 2024

Use Cases and Deployment Scope

Our use case is a small business with under ten employees. The problems solved include reduced HR expenses and ease of payroll. I personally use the direct deposit paycheck split and direct charitable giving. The comprehensive dashboard shows very pertinent information and we all enjoy being able to check hours, pto, and pay status.

Pros

ease of use and navigability.
The number of base package features.
ease of time card corrections.

Cons

The current functionality fits our needs.

Likelihood to Recommend

I would recommend Gusto for organizations with more than three employees and businesses using regular contractors.

Joseph Sheffer

AV Drafter in Engineering at Flynn Design Services (Telecommunications, 1-10 employees)

Vetted Review

1 year of experience

View profile

Great self-service payroll and benefits platform

Rating: 9 out of 10

Incentivized

August 7, 2024

Use Cases and Deployment Scope

Gusto takes care of our entire payroll and HR needs, including taking care of tax compliance, benefits including health, dental, vision, HSA and 401k. It also lets us manage reimbursements, onboarding, and integrates with Quickbooks for easy reconciliation

Pros

Running payroll and calculating deductions and taxes correctly
Benefits administration and acting as our broker with insurance companies
Support is always fast to respond and effective

Likelihood to Recommend

It is very easy to do everything yourself as a non-HR person, so it is great for founders that just want it all taken care of without having to worry

Verified User

Partner in Engineering (Computer Software company, 1-10 employees)

Vetted Review

6 years of experience

Quality

Rating: 9 out of 10

Incentivized

August 6, 2024

Use Cases and Deployment Scope

Gusto is used for payroll, training and time off requests. It's very easy to navigate and use to manage schedules.

Pros

Organizing timesheets
Training Videos
Easy to access

Cons

Better Maintenance
More Functions

Likelihood to Recommend

It's well-suited for small businesses and teams as it allows for easy access, great tools and easy timesheet management. It can work well for larger businesses too, but sometimes it can be harder to log in and workshop with larger groups. It seems appropriate for all businesses but could use more support.

Verified User

Employee in Social Media (Media Production company, 11-50 employees)

Vetted Review

Mostly positive experience

Rating: 6 out of 10

Incentivized

August 5, 2024

Use Cases and Deployment Scope

We use Gusto to administer employee benefits and payroll. I log into Gusto to review my paycheck, and select my options for how I receive it. I also log into Gusto to choose my health care benefits once a year, and review my benefits throughout the year. I regularly log into Gusto to request and review the time off I have available.

Pros

Gusto does a great job of letting me know when to expect my next paycheck
Gusto provides a good breakdown of how much time I have off, my past requests for time off, and for which categories.
Gusto breaks down my paycheck and the various deductions very clearly in my paystubs.

Cons

When qualified life events occur during a benefit year and an employee is allowed to add or remove a dependent, Gusto could be more clear in the options for changing your actual benefits. For example, when I removed a dependent, Gusto asked me to select a new health benefit plan when I couldn't actually change the plan.
There have been several times where I've submitted claims for reimbursement for multiple services from my FSA that Gusto has denied, even though the claims are eligible. The explanation provided by Gusto wasn't clear. When I later submitted individual claims for each service, Gusto approved them. Gusto could be more clear about how to best submit claims.

Likelihood to Recommend

I would highly recommend Gusto to colleagues in scenarios where they need a system to streamline the process of handling payroll. I would also highly recommend Gusto to colleagues in scenarios where they need a system to track, receive and make requests for time off. I don't love Gusto as a platform for choosing or changing health benefits. But I don't recall better options, either.

Verified User

Contributor (Writing & Editing company, 11-50 employees)

Vetted Review

2 years of experience

Gusto is great for payroll

Rating: 9 out of 10

Incentivized

August 4, 2024

Use Cases and Deployment Scope

We use Gusto for payroll. I use the web interface on PC and the Android app. It is easy to clock in and clock out from either interface. It is easy to direct payroll to multiple accounts as needed through the direct deposit splitter. Gusto allows our staff to focus on their jobs instead of worrying about running payroll.

Pros

Paycheck Splitter
Mobile time management

Cons

Availability of clock in/out on initial login
Placement of sections of the page on web interface

Likelihood to Recommend

Gusto is well suited for payroll. Easy to use from a user perspective.

Not really sure how to describe it as less appropriate? Like it is not a bank. It won't earn you more money than what your payroll pays you.

Verified User

Employee in Customer Service (Computer Software company, 1-10 employees)

Vetted Review

5 years of experience

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