Gusto Reviews and Ratings

Rating: 8.9 out of 10

Score

8.9 out of 10

Reviews

586 Reviews

Gusto is a great tool for small businesses.

Rating: 10 out of 10

Incentivized

June 23, 2025

Use Cases and Deployment Scope

We utilize Gusto for payroll, onboarding, and offboarding of employees, PTO tracking, and HR functions. For a small business, it can’t be beat for costs, protecting both employee and employer. We love it and would never go back to in-house or local payroll services.

Pros

Payroll
PTO tracking/Requests
HR

Cons

Hour tracking from week to week on split employee pay.
AI analysis of employee hours submitted for any kind of false reporting.

Likelihood to Recommend

Great for basic payroll and benefits administration. Employees love the functionality of mobile hour tracking. Employers love the support available from live people and effective online chat and faq.

Chad Sutter

Owner in Customer Service at PergolaWorld (11-50 employees)

Vetted Review

4 years of experience

View profile

Gusto - A modern payroll platform

Rating: 10 out of 10

Incentivized

June 23, 2025

Use Cases and Deployment Scope

As a fully remote cybersecurity startup spread across eight states, we needed payroll that just worked. Gusto made it painless to set up W-2 and 1099 payroll, automatically handling multi-state tax filings so we never lost sleep over misclassified contractors. We were also able to launch benefits, health, dental, and vision, in days, which was crucial as we got off the ground. Their support team is quick to answer even the smallest question. With Gusto handling the details, we spend our time building security tools, not spreadsheets.

Pros

Payroll Automation
Benefits
Multi-State Employee withholding
Notices and Tax form evaluation by a human

Cons

Integrations with Retirement
Integrations with Quickbooks
Notifications

Likelihood to Recommend

It just works, there are humans their to help and it is a modern user friendly platform.

Anthony Grenga

CEO in Corporate at Vigilant Sec (11-50 employees)

Vetted Review

2 years of experience

Gusto is a great choice for managing payroll in a small business

Rating: 10 out of 10

Incentivized

June 17, 2025

Use Cases and Deployment Scope

I'm a single-member LLC and the sole employee of my business. I've been using Gusto for about 3 years. Gusto's payroll features are simple to use. I appreciate the filing of payroll-related Federal and State reports, such as quarterly filings, end-of-year reporting, and W-2s.

Pros

Payroll preparation
Managing direct deposits for employees
Managing required Federal and State payroll-related filings

Cons

I don't have any complaints and feel the platform works well for my purposes.

Likelihood to Recommend

I appreciate the filing of payroll-related Federal and State reports, such as quarterly filings, end-of-year reporting, and W-2s. My accountant can access the information, so I don't have to take any action to ensure she has the necessary payroll information to prepare my business and personal tax returns. I have not experienced any problems with Gusto thus far and plan to continue to use the platform for the foreseeable future.

Verified User

Professional in Professional Services (1-10 employees)

Vetted Review

3 years of experience

Gusto is a lifesaver

Rating: 10 out of 10

Incentivized

June 9, 2025

Use Cases and Deployment Scope

Gusto is a complete GODSEND!!! I want to focus on doing the work that my business provides, not actually running the business details, and Gusto makes it all super easy and manageable. Gusto helped me figure out a problem I was having with paying my state payroll taxes. It identified the issue and helped me get it resolved easily. I could not ask for a better or more user-friendly platform.

Pros

tracks everything in one place
very user-friendly and intuitive interface
well-organized and easy to find everything I need
good partnerships with other platforms that can provide related services

Likelihood to Recommend

great for small business operators with limited capacity and resources to manage business day-to-day functions.

Verified User

C-Level Executive in Professional Services (1-10 employees)

Vetted Review

1 year of experience

Peace of mind for the new business owner

Rating: 10 out of 10

Incentivized

June 9, 2025

Use Cases and Deployment Scope

I use it for HR, payroll, and benefits. It has been fantastic for onboarding new employees and makes payroll particularly easy. I didn’t have to worry about withholding enough or payroll taxes. I also love that I can offer benefits and all of my employees has signed up for 401k. It feels good to take good care of the people who make my business run. It has been great!

Pros

Payroll is exceedingly simple and takes me less than 10 minutes.
I like that employees can upload receipts for reimbursement and that Gusto can track that for me.
I love that Gusto connects to my accounting software!
Gusto makes tracking time off super easy.

Cons

There are very few! I had one error where I was double payed but this was easily resolved because of strong customer service on Gusto’s end.
I would like more options for healthcare. It would be great if different people could choose totally different plans from more than 1 provider.
I would like more options for life insurance, short-term, and long-term disability.

Likelihood to Recommend

Gusto saves me so much time and stress! As a new business owner, the learning curve has been steep, but not for payroll, HR, or benefits because Gusto has taken care of all of it! It was such a relief come take time to know that payroll taxes were appropriately set aside.

Joann Fleckenstein

Owner and Founder at Across All Ages (1-10 employees)

Vetted Review

1 year of experience

Gusto is the GOAT.

Rating: 10 out of 10

Incentivized

June 6, 2025

Use Cases and Deployment Scope

I use Gusto in my small business for employee-managed time tracking, running payroll, and both onboarding and offboarding employees. I can do ALL those functions — and more — quickly and easily in their intuitive platform. If I ever need help, Gusto support is always responsive, helpful, and knowledgeable. The value for the price is also excellent.

Pros

Time tracking.
On and offboarding.
Running payroll.
Worker's compensation.
HR regulatory compliance.

Cons

Better health insurance quotes and integration, including state-level marketplace plans.
Option to auto run payroll.

Likelihood to Recommend

Gusto makes it EASY to run the otherwise time-consuming and tedious HR and payroll functions that need to happen in my small business. It surpasses every other platform in terms of ease of use and value. I use a variety of different tech tools and platforms, and I recommend Gusto to every entrepreneur friend of mine because it's that good. I would highly recommend it for small businesses that need these kinds of tasks taken off their plate. It probably doesn't make sense if your organization has a dedicated HR employee.

Gabi Day

CEO + Founder at Bright Body (1-10 employees)

Vetted Review

6 years of experience

View profile

We love Gusto

Rating: 10 out of 10

Incentivized

May 14, 2025

Use Cases and Deployment Scope

We use Gusto as our payroll platform. It also integrates with state compliance forms.

Pros

Payroll
Tax Docs
Reporting

Cons

time track

Likelihood to Recommend

Easy to use. Self explanatory. Ton's of help information and a live line.

Allison (Allie) Wolfe Skinner

Owner in Customer Service at Capital Occasions (1-10 employees)

Vetted Review

3 years of experience

View profile

Gusto is the only way to do payroll

Rating: 10 out of 10

Incentivized

May 14, 2025

Use Cases and Deployment Scope

We use Gusto to run payroll, reports and onboard new hires. It addresses problems related to manual payroll processing, compliance, and efficiency in HR operations. My organization uses Gusto for all employees, both full-time and part-time, as well as contractors. Gusto automates payroll, reducing the time and effort required for manual calculations and tax filings.

Pros

payroll
reports
onboarding new employees

Cons

Streamlined Workflow

Likelihood to Recommend

Started Gusto after using quickbooks for years. Gusto is so much simpler to use and run reports. There customer service is also quick and helpful. Gusto helps my organization with payroll, benefits administration, and HR functions, including hiring, onboarding, and talent management.

Tonya Shadburn

office manager in Human Resources at Folly Beach Family Dentistry (1-10 employees)

Vetted Review

1 year of experience

Gusto is a game changer

Rating: 10 out of 10

Incentivized

May 14, 2025

Use Cases and Deployment Scope

We run payroll in two states, house employee documents, have integrated benefits of our choosing, and use the time tracking feature which saves hours of work each month. Additionally, Gusto makes it easy to file payroll taxes and operate in multiple states. I have no concern to continue growing at the rate we have and expanding into more states knowing that Gusto will be there to support us.

Pros

Integrate benefits
Time tracking
housing documents

Cons

Customize permissions. I would love to give managers permissions to change pay for the people that report to them at annual reviews (but without seeing what other managers and those they report to make).
Making signatures mandatory. If someone doesn't sign a document, continue sending it.

Likelihood to Recommend

For anyone apprehensive to payroll tasks and filing forms I think Gusto is a great fit. From 6 employees in one state to over 70 in two states we have grown with the support of Gusto. The only time I could think that Gusto is not appropriate would be for a small company that has a payroll expert on staff. Even then, in my opinion, the investment in Gusto is worth it!

Melissa Williams

COO in Corporate at Fierce45 (51-200 employees)

Vetted Review

7 years of experience

Verified on LinkedIn

Best Dental HR Resource

Rating: 10 out of 10

Incentivized

May 6, 2025

Use Cases and Deployment Scope

We use Gusto as our HR platform. Payroll, time tracking, onboarding, benefit packages, trainings, handbooks, document storage.

Pros

Payroll
Onboarding
Benefit management

Cons

App could use some functions added

Likelihood to Recommend

Gusto covers all my HR. It’s nice to have one place for all your needs. Easy to onboard and track employees needs.

Verified User

Account Manager in Professional Services (1-10 employees)

Vetted Review

4 years of experience

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