#1 most frequent
United States of America
80.5%713 installations of 886
What is GreenRope?
GreenRope is a CRM tool focused on marketing automation, sales pipelines, and customer service. It includes advanced marketing automation capabilities, sales force automation, and a tool box of features to help manage and operate the business.
Categories & Use Cases
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Screenshot of GreenRope Dashboard
Top Performing Features
Opportunity management
Users can track deals and create quotes.
Category average: 8.1
Interaction tracking
Users can log and track all customer interactions through any channel, including social, email, phone and in-person.
Category average: 8.1
Case management
This includes incident/ticket creation, routing, escalation, and resolution.
Category average: 8.2
Areas for Improvement
Scripting environment
Technical users can write, run, and test scripts that automate common tasks or business rules via a standard or vendor custom programming language.
Category average: 7.4
Channel / partner relationship management
The software allows for sales, territory, lead, order and account management for partners or OEM relationships.
Category average: 7.9
Contract management
Users can manage contracts, with features such as digital signatures, automated alerts, invoicing, and automated workflow for contract review and approvals.
Category average: 7.8
Who Buys & Uses GreenRope
#2 most frequent
Canada
5.8%51 installations of 886
#3 most frequent
United Kingdom of Great Britain and Northern Ireland
3.7%33 installations of 886
GreenRope
Pros
- The metrics/data is very helpful in helping us understand what subject lines/content engages our readers.
- Easy to use, seamlessly send out coordinated emails.
Cons
- If we could send out immediate large email blasts instead of having to schedule them in advance that would be a nice improvement.
Return on Investment
- We have just recently started using GreenRope so we haven't quite been able to see the ROI yet. However, everyone in our office is very excited about it and is very impressed by its functionality.
Alternatives Considered
MailChimp
GreenRope Best CRM Software
Pros
- I love the email tracking reports.
- The support is amazing and well worth it.
- Hot prospects tab allows me to sort warm leads easily.
Cons
- Greenrope can continue to improve its UI; however, I've been super happy with the changes they've made this past year.
Return on Investment
- It's a positive ROI for two reasons. One it lets me sort leads to clients and two it is a more affordable option than the Salesforce Infusionsoft like competitors.
Other Software Used
Zoom
Great bang for the buck that will take you all the way.
Pros
- Easy to get going with. They were great help in importing data from infusion soft. Great people to work with in training.
- Low cost. This program is affordable for us little guys. Does what you need. Cost less than half of infusion soft for more.
- Powerful. It lets me do all the things that I want. They are responsive to new feature requests too. When you make a suggestion you feel like it is heard and appreciated.
Cons
- I would like to see deeper email integration. I believe it is soon on the way.
Return on Investment
- Much better bang for the buck than Infusionsoft or Salesforce
- Has helped us keep track of our growing contacts database of customer prospects.
- We have been far more responsive to customer inquiries since it has been on board.
Usability
Makes my small business feel BIG, for the right price!
Pros
- GreenRope provides a full-featured application at ALL pricing levels. You don't have to 'upgrade' to get better features - you've got them all right away. I really appreciated this!
- GreenRope doesn't charge per user (i.e., administrator of the system). Other systems require additional fees when adding administrators to your account. GreenRope makes it easy for me to get help with the CRM by adding more of my people, without adding multiple fees.
- Customer Service at GreenRope rocks! They really want to help you get started well. The training and set-up calls are fantastic. For any support issues that have come up (usually newbie questions!) I've always received a prompt response. I can't say enough about their support.
- There are many ways for me to customize my data sets, for management and segmentation of contacts, specific to my industry and business needs.
- Dashboard customization - as a visual learner, the presentation of information on my screen is important to me, and GreenRope allows me the ability to customize colours, icons, and sizes of things in my dashboard. This is helpful for my creativity and productivity.
Cons
- As we've never used a full-featured CRM before, there was a pretty steep learning curve on how to get our data in and working for us. The training GreenRope provides is helpful, but the user interface still took me a while to wrap my head around.
- One assumption made during GreenRope setup was that we'd be relying heavily on a custom GreenRope website. We primarily want to keep all of our traffic on our current site, so there was a bit of confusion to begin with.
- GreenRope is heavy on the marketing side of things (sales leads, conversions, etc...) which is excellent, but a bit overwhelming when we just wanted to get in and get started with a simple email drip campaign with some email tracking. We're leaning, though, and appreciate GreenRope's continued efforts to bring us up to speed on the marketing stuff.
Return on Investment
- GreenRope has allowed for better followup after training workshops and other events we attend. Drip campaigns let us drop someone into a campaign very easily and have the system do the follow-up.
- Having a full-featured system at our low price point (for a lower contact count) is extremely beneficial. We learn what we're doing, and implement it, instead of having to add-on and learn new things at every upgrade level. This improves the efficiency of our non-billable time (time working for ourselves rather than our clients).
GreenRope Customer Management
Pros
- The simple User Interface.
- The focus on marketing.
- The ability to communicate with so many people at once.
Cons
- Recommendations for marketing etiquette.
Return on Investment
- It allows one person to manage the job of many by organizing leads and marketing using simple automation.
Other Software Used
Domo
