We mostly use GoTo Connect as a phone system within our company. VOIP is nice to use at our remote mine sites where we only require an internet connection to make it work. It helps to keep people connected, and we've deployed Yealink video phones. Hence, we have instant video calls to accompany the audio portion which is a big help in keeping people connected when working remotely.
Pros
Voice calls
Video calls
Cons
Messaging
Softphone quality
Software updates
Software ease of use
Likelihood to Recommend
Very good as a cost-effective solution to voice communications where users are distributed across the country or further across the globe. We're a mining company and often work on the side of a mountain or underground where traditional telephone service does not reach, so as long as we have internet, it can even be satellite or a cellular internet hub, we can make this service work.
VU
Verified User
Manager in Information Technology (Mining & Metals company, 201-500 employees)
GoTo Connect (formerly Jive)'s intuitive user interface makes my entire work seamless. I can smoothly connect with my colleagues through its fantastic phone call feature and discuss crucial tasks.
Pros
GoTo Connect (formerly Jive)'s excellent phone call feature is extremely vital for my work.
The most stunning thing is its intuitive interface that is very simple.
Cons
The mobile application is quite laggy sometimes.
I feel that it is very expensive for small businesses. A lower price would be immensely beneficial for small businesses.
Likelihood to Recommend
GoTo Connect (formerly Jive) is a very simple software to set up. The best feature is its impeccable phone call feature that is very essential for daily work. However, I find lagging issues with its mobile application. I feel that its mobile application needs enhancement.
User Interface and very easy to use and [the] quality is good. It has been used by engineering, supply chain and sales team. It is used by cross functional team to resolve multilocation conferencing issue[s] also [to] schedule internal and external meetings.
Pros
User friendly
Audio quality is good
Easy to schedule meeting and join meeting
Cons
Screen sharing
Need to reduce application start up time
Sometimes suddenly audio is stuck
Likelihood to Recommend
For Internal [meetings] and where you need to share a screen with teammates, it's very useful and recommended.
GoToConnect Hosted VoIP is utilized across our entire organization. It solves communication issues between departments and help direct outside phone calls to the right employee and department. It also provides multiple numbers to different divisions within our organization. Upon improving communication between departments, it has resulted in increased productivity on a daily basis between users.
Pros
Users can sit at their desks and communicate with another user without having to get up.
Increased productivity.
Easier to manage and administer with online portal.
Cons
I find it easy to use, not really any suggestions for improvement.
The Find Me tree took more time to learn.
Likelihood to Recommend
GoToConnect Hosted VoIP is utilized across our entire organization. It solves communication issues between departments and helps direct outside phone calls to the right employee and department. It also provides multiple numbers to different divisions within our organization. Upon improving communication between departments, it has resulted in increased productivity on a daily basis between users.
Our company uses GoToConnect to direct incoming calls to the main phone number to the various departments and field offices. We needed to replace our server based system with a cloud-based system.
Pros
They have a great interface for creating simple to complex dial plans. I didn't think we needed something very complicated, but it was easy to see how some of the features that weren't available to us before could be useful.
You don't need to download a desktop application.
The mobile app is very streamlined, which keeps it from becoming a technical issue.
Cons
The support people are great, but it takes a very long time to get a hold of someone.
As the administrator I have had a difficult time re-finding some of the set-up pages because it's a little bit of a maze to get between the Voice side and the LogMeIn account.
Likelihood to Recommend
GoToConnect is really well suited for small businesses with mobile and flexible employees. Our company has employees in 4 different states that work from home, the field and the office. GoToConnect keeps everyone in contact and helps us know what everyone's status is. We have a couple locations that couldn't switch over to an IP based phone system, and it was easy to get calls routed to the analog phone lines.
