TrustRadius: an HG Insights company

LogMeIn Central by GoTo

Score9.1 out of 10

165 Reviews and Ratings

Get a Demo

What is LogMeIn Central by GoTo?

Central is a cloud-based remote monitoring and endpoint management solution enabling IT professionals to monitor, manage, and secure their endpoint infrastructure. Whether it is used for remote employees or endpoints scattered across the globe, the vendor promises that Central provides IT organizations with the speed, flexibility, and insight needed to increase productivity, reduce IT costs, and mitigate risk.

Categories & Use Cases

Key Features

Learn about the best (and worst!) features LogMeIn Central by GoTo has to offer, as determined by TrustRadius' reviewers.
Based on 165 ratings of LogMeIn Central by GoTo's features
View all features

Top Performing Features

  • Screen sharing

    Allows participants to share their computer screens with others in the meeting, enabling collaborative work and presentations.

    Category average: 9.3

  • Over-the-Internet remote session

    Establish secure remote connection with computers outside the network firewall.

    Category average: 9.4

  • Remote management of servers & workstations

    Server reboot, start/stop services & processes, clear logs, manage disks, shares, etc. without having to initiate remote control.

    Category average: 8.4

Areas for Improvement

  • Multi-platform remote control

    Ability to remotely connect to multiple operating systems (Windows®, Mac OS® and Linux®).

    Category average: 6.5

  • Initiate remote control from mobile

    Mobile application for remote controlling computers from mobile device (iOS, Android)

    Category average: 7.6

  • Access to sleeping/powered-off computers

    Remote access and troubleshooting of out-of-band computers.

    Category average: 5.5

Reviews

What users are saying about LogMeIn Central by GoTo.
View all reviews

Central must have for all your buisness needs

Incentivized
Carolyn MitchellView profile
Recruiter in Human Resources at HGS (1001-5000 employees employees)

Use Cases and Deployment Scope

It is used for It to remote in and fix our computers. I personally have not had any issues with it..very user-friendly on both Its and m sides. I actually love the idea of having it at our fingertips, and you love the cloud-based backup.

Pros

  • User friendly very easy to use.
  • Great back up.
  • Great value for your $$.
  • Easy to navigate.

Cons

  • Nothing I can see.
  • Again nothing I can see.
  • Super easy no issues.

Return on Investment

  • Time saving.
  • Quick to resolve issues.
  • Functionality was amazing.

Usability

Alternatives Considered

LogMeIn Pro

Other Software Used

GoTo Meeting, GoTo Connect

LogMeIn Central by GoTo: Ultimate Remote Access and Management for IT Professionals

Incentivized
Verified User
Engineer in Information Technology (11-50 employees employees)

Use Cases and Deployment Scope

We as IT team members are located at different parties of the world and need access to computers and servers from our remote location. LogMeIn Central by GoTo helps us work on our organization's network seamlessly and securely. The connections to the machines are fast and help us to develop applications on machines within our Organization's network as if we are working on our local computers.

Pros

  • Secure Connection
  • Easy Remote Access
  • Easy to Use UI
  • Stable Connection

Cons

  • It is Hard to Restart a Machine via the UI
  • LogMeIn Central by GoTo's Password Expiration is just too frequent
  • Sometimes experience downtime with LogMeIn Central by GoTo

Return on Investment

  • 50% Cost Savings using LogMeIn Central by GoTo for Offshoring Development to Remote Locations
  • Time-Saving In Administration and Maintenance of Servers
  • Cost Saving and Productivity Increase With Work from Home Access

Usability

Alternatives Considered

TeamViewer and ConnectWise ScreenConnect

Other Software Used

Microsoft Visual Studio, Fireflies.ai

LogMeIn Central by GoTo Reliable Easy to Use Remote Access Application

Incentivized
Verified User
Partner in Finance and Accounting (1-10 employees employees)

Use Cases and Deployment Scope

I've used LogMeIn Central by GoTo for six years. It was recommended to me by an IT professional. It's reliability was a life saver during the pandemic. In our fast paced world it's no longer practical to travel to clients this is a reliable fix for that. It's also good if you provide software support or other troubleshooting.

Pros

  • Web based client easy to use
  • Extremely reliable
  • Great support
  • Easy setup

Cons

  • Needs a little tweaking to install on a Windows 11 computer
  • Graphics on LogMeIn Central by GoTo client could be clearer
  • Can be frustrating on an unstable connection

Return on Investment

  • Time saving
  • 24 7 Access
  • Ease of use. No professional needed

Usability

Other Software Used

QuickBooks Desktop Enterprise, QuickBooks Desktop Pro, Microsoft Excel

LogMeIn Central by GoTo, excellent product.....but at a price!

Incentivized
Verified User
Employee in Information Technology (1-10 employees employees)

Use Cases and Deployment Scope

We use LogMeIn Central by GoTo to manage many of our client's. It really comes in handy when we need to reliably connect to their workstations and servers. Saves us a lot of time and hassle. We started out using LogMeIn Central by GoTo many years ago exclusively. Right now we still use it but it's in addition to other products that allow us to similarly remotely connect to clients.

Pros

  • It allows us to remotely connect to clients.
  • We also on occasion use LogMeIn123.com when necessary
  • Helps us to easily see what the status of all our client's PCs are.

Cons

  • Personally, I think it's a very expensive product. We used to use LogMeIn Central by GoTo exclusively but now use a hybrid of LogMeIn Central by GoTo and other products to remotely handle our client's needs. Our only real issue is the cost.

Return on Investment

  • In general, just being able to remotely access and monitor client's workstations and servers has saved us a lot of time and money. LogMeIn Central by GoTo is an excellent product BUT due to it's cost we have also subscribed to other similar services to accomplish the "same" thing.

Usability

Alternatives Considered

TeamViewer and GFI Systems

Other Software Used

GFI Systems, TeamViewer

Great at direct Remote Access to specific machines, but is not a "true" RMM solution

Incentivized
Nathan ClarkView profile
Owner in Information Technology at Megabytes & More, LLC (1-10 employees employees)

Use Cases and Deployment Scope

We use LogMeIn Central by GoTo primarily as a secondary, but daily used, remote access solution across multiple clients to allow for easy, direct access to specific machines at client locations. It affords easy access from multiple devices (PC, macOS & iOS) and incorporates background file transfer and command prompt ability, as well.

Pros

  • Remote access
  • Quick insight into uptime of particular machine
  • Software-based VPN into client network

Cons

  • It's not a true RMM and is missing some key functionality in that realm while it claims to be one
  • Compared to a true RMM, it's too costly to deploy across an entire organization

Return on Investment

  • LogMeIn Central by GoTo gives us the ability to quickly and easily access specific machines remotely, in particular from the field (i.e., from a mobile device), affording us the ability to more quickly respond to issues that may arise and resolve them

Usability

Alternatives Considered

N-able N-sight RMM

Other Software Used

N-able N-sight RMM

Related Products

Products similar to LogMeIn Central by GoTo that may also meet your needs.
All comparisons
TeamViewer
CompareLearn more
ScreenConnect
CompareLearn more
Atera
CompareLearn more