LogMeIn Central by GoTo Reviews & Insights

Score9.1 out of 10

165 Reviews and Ratings

Community insights

TrustRadius Insights for LogMeIn Central by GoTo are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Secure and Reliable Remote Access: Users have appreciated LogMeIn Central for providing secure and reliable remote access to systems, which is crucial for IT management tools. The ability to securely connect to devices from anywhere has been a key factor in users' positive experiences.

User-Friendly Interface: The user-friendly interface of LogMeIn Central has been highlighted as a key feature, making it easy to navigate through the platform for both experienced users and newcomers to remote access tools. This intuitive design has contributed to smoother interactions with the software.

Collaboration Features and File Transfer Capabilities: Users have commended the collaboration features and file transfer capabilities within LogMeIn Central for simplifying teamwork among users. The seamless sharing of files and efficient communication tools have enhanced productivity and streamlined collaborative efforts.

Reviews

96 Reviews

LogMeIn Central by GoTo: Ultimate Remote Access and Management for IT Professionals

Rating: 10 out of 10

Incentivized

September 5, 2024

Use Cases and Deployment Scope

We as IT team members are located at different parties of the world and need access to computers and servers from our remote location. LogMeIn Central by GoTo helps us work on our organization's network seamlessly and securely. The connections to the machines are fast and help us to develop applications on machines within our Organization's network as if we are working on our local computers.

Pros

Secure Connection
Easy Remote Access
Easy to Use UI
Stable Connection

Cons

It is Hard to Restart a Machine via the UI
LogMeIn Central by GoTo's Password Expiration is just too frequent
Sometimes experience downtime with LogMeIn Central by GoTo

Likelihood to Recommend

It is best suited for Organizations and Enterprises where secured access is needed for employees to remotely access servers and machines on the Organization's remotely i.e. Work from Home scenarios. It might not be appropriate in scenarios where remote users' internet connectivity is poor, leading to lag or connectivity issues to machines.

Verified User

Engineer in Information Technology (11-50 employees)

Vetted Review

10 years of experience

LogMeIn Central by GoTo, excellent product.....but at a price!

Rating: 8 out of 10

Incentivized

August 8, 2024

Use Cases and Deployment Scope

We use LogMeIn Central by GoTo to manage many of our client's. It really comes in handy when we need to reliably connect to their workstations and servers. Saves us a lot of time and hassle. We started out using LogMeIn Central by GoTo many years ago exclusively. Right now we still use it but it's in addition to other products that allow us to similarly remotely connect to clients.

Pros

It allows us to remotely connect to clients.
We also on occasion use LogMeIn123.com when necessary
Helps us to easily see what the status of all our client's PCs are.

Cons

Personally, I think it's a very expensive product. We used to use LogMeIn Central by GoTo exclusively but now use a hybrid of LogMeIn Central by GoTo and other products to remotely handle our client's needs. Our only real issue is the cost.

Likelihood to Recommend

LogMeIn Central by GoTo just works. It's very reliable and we are happy with the product and its functions. The only issue we have is with the pricing. It just became too expensive for us to justify using it exclusively.

Verified User

Employee in Information Technology (1-10 employees)

Vetted Review

14 years of experience

Navigating the Remote Landscape with LogMeIn Central

Rating: 9 out of 10

Incentivized

January 14, 2024

Use Cases and Deployment Scope

In our company, we use LogMeIn Central to make sure everything runs smoothly, especially with so many POS agents out in the field. The big challenge it helps us tackle is letting our IT team fix computer issues from anywhere. With people all over the place, it's a real headache if they can't get into their systems. LogMeIn Central makes it easy for our IT and Help Desk Professionals to solve problems without having to be physically present, which saves us a bunch of time and hassle. We also use it to keep an eye on how everything's doing. It helps us check if computers are healthy, update software, and keep things working smoothly. This is important, especially for our POS who are out there making sales.

Pros

Reliable Remote Access: LogMeIn Central is fantastic when it comes to providing secure and reliable remote access to our systems.
User-Friendly Interface: Despite the complexity of the tasks it handles, LogMeIn Central is a user-friendly interface. Navigating through the platform is intuitive, which is crucial for experienced users and those new to remote access and IT management tools.
Collaboration and File Transfer: The collaboration features and file transfer capabilities within LogMeIn Central simplify teamwork.

Cons

Resource Usage: Some users might find that certain remote access tools can be resource-intensive, impacting system performance.
Enhanced Collaboration Features: Depending on the organization's needs, users might desire additional collaboration features within the platform, such as improved file sharing, real-time chat, or collaborative troubleshooting tools.
User Interface Enhancement: Some users found the interface slightly complex.

Likelihood to Recommend

1. Scenario: A team member encounters a technical issue on their work computer while on a business trip. LogMeIn Central was able to provide quick and secure remote access for IT support, allowing technicians to troubleshoot and resolve issues without the need for physical presence.

2. Less Appropriate Scenario: Operating in areas with limited internet bandwidth. LogMeIn Central relies on a stable internet connection for efficient remote access. I had experiences where I was unable to resolve issues because of low bandwidth environment.

Paul Hutchinson

Technical Specialist in Information Technology at Goodwill Gaming Enterprises Limited (51-200 employees)

Vetted Review

3 years of experience

Powerful - Essential IT Tool

Rating: 9 out of 10

Incentivized

January 13, 2024

Use Cases and Deployment Scope

We utilize LogMeIn Central by GoTo for remote computer access and control. This is an integral piece in our IT tool kit. It gets used weekly for sure and sometimes even daily. It is extremely helpful in use with end user issues for troubleshooting and fixing user issues. It is installed on every user machine before being put into use.

Pros

Remote computer control
file transfer
remote chat with end users

Cons

Printer sharing is confusing and troublesome when trying to troubleshoot a printer issue on the end user side
Occasional lag on the remote computer control can cause frustrations

Likelihood to Recommend

LogMeIn Central by GoTo is perfect for small IT departments managing many computers especially in different buildings and/or properties. The fact that an IT technician can remotely control and troubleshoot a user's computer without physical access is extremely helpful. It would be less appropriate for a small single building company.

Mike Carruthers

IT Director in Information Technology at First Baptist Church of Milford (51-200 employees)

Vetted Review

10 years of experience

Great at direct Remote Access to specific machines, but is not a "true" RMM solution

Rating: 5 out of 10

Incentivized

January 10, 2024

Use Cases and Deployment Scope

We use LogMeIn Central by GoTo primarily as a secondary, but daily used, remote access solution across multiple clients to allow for easy, direct access to specific machines at client locations. It affords easy access from multiple devices (PC, macOS & iOS) and incorporates background file transfer and command prompt ability, as well.

Pros

Remote access
Quick insight into uptime of particular machine
Software-based VPN into client network

Cons

It's not a true RMM and is missing some key functionality in that realm while it claims to be one
Compared to a true RMM, it's too costly to deploy across an entire organization

Likelihood to Recommend

LogMeIn Central by GoTo is well suited for easy, direct access to specific, perhaps mission critical, machines. Its remote control functionality and speed is very good - best in class, really. However, it simply can't replace a true and traditional RMM product in terms of robustness and overall ability (or lack thereof).

Nathan Clark

Owner in Information Technology at Megabytes & More, LLC (1-10 employees)

Vetted Review

7 years of experience

View profile

GoTo Enhances LogMeIn Central for Remote Access and Control

Rating: 10 out of 10

Incentivized

January 3, 2024

Use Cases and Deployment Scope

LogMeIn Central by GoTo makes remote device access and management possible for administrators, simplifying support and troubleshooting. IT professionals can explore and use the platform more easily because to its intuitive interfaces and user-friendly features. It is the most dependable remote monitoring and management tool available. delivering vital patch management, rapid, secure HD remote access, meaningful reporting, potent IT automation, and more from a user-friendly platform.

Pros

IT professionals can explore and use the platform more easily because to its intuitive interfaces and user-friendly features.
It keeps an eye on the functionality and health of the gadgets, sending out notifications in real time if anything seems wrong.
It expands to meet the demands of expanding companies and can handle a higher volume of devices.

Cons

Little expensive
Some Compatibility Issues.
Occasionally has problems changing users on a remote system.

Likelihood to Recommend

From a single place, I can use LogMeIn Central to monitor which machines need upgrades and determine whether to delay them until after isolated testing. I can also use the One2Many tool to arrange batch updates for third-party software. Plus, it enables me to provide Ad Hoc Support sessions to staff members who are experiencing problems with their client computers.

Rohan Kumar

Software Engineer in Information Technology at Mytechcasa (11-50 employees)

Vetted Review

3 years of experience

Reliable Remote Access Software with LogMeIn Central by GoTo - Fast and Secure

Rating: 8 out of 10

Incentivized

December 12, 2023

Use Cases and Deployment Scope

We use LogMeIn Central by GoTo for remote management and monitoring of various devices, specifically desk tops and laptops. It can also be used for patch management and automation through the software. This often times is used when issues occur and a Level 2 or 3 technician will need to remote into the device to review what is occurring. Action items can then be handled by the technician to remediate the issue.

Pros

Remote Login to a device anywhere in the world
Automate various tasks
Patch Management

Cons

Pricing can be expensive
Customer Support - Can be timely waiting for support personnel on a software issue
Printing issues with various reports can sometime be fluky, then suddenly they clear up

Likelihood to Recommend

This is a great tool whether your an SMB (Small/Medium) business or a larger enterprise company. One of the biggest struggles that folks have is when something is not functioning correctly on their laptop or device and they are unable to articulate the issue, or just at a loss. This is also useful with manufacturers who sell laptops/desktops to provide assistance to the end client to identify hardware or software issues on their machine.

Judy L. Berglund

Sr Systems Engineer in Engineering at Dell EMC and Many Other Companies (10,001+ employees)

Vetted Review

9 years of experience

View profile

LogMeIn Central by GoTo Reliable Easy to Use Remote Access Application

Rating: 8 out of 10

Incentivized

December 12, 2023

Use Cases and Deployment Scope

I've used LogMeIn Central by GoTo for six years. It was recommended to me by an IT professional. It's reliability was a life saver during the pandemic. In our fast paced world it's no longer practical to travel to clients this is a reliable fix for that. It's also good if you provide software support or other troubleshooting.

Pros

Web based client easy to use
Extremely reliable
Great support
Easy setup

Cons

Needs a little tweaking to install on a Windows 11 computer
Graphics on LogMeIn Central by GoTo client could be clearer
Can be frustrating on an unstable connection

Likelihood to Recommend

Perfect solution when you need 24 hour access to a networked desktop. Also works well to provide support using screen sharing. It has a file transfer feature that works quite well. Two factor authentication provides added security. An invaluable tool in our remote access business world. A time saving superstar!

Verified User

Partner in Finance and Accounting (1-10 employees)

Vetted Review

6 years of experience

The one stop remote support platform that makes tech support a breeze

Rating: 9 out of 10

Incentivized

December 12, 2023

Use Cases and Deployment Scope

I have several companies that I have installed LogMeIn Central by GoTo that we use to remotely manage all company computers in one interface. We can look at cpu usage, installed software etc when troubleshooting end users. It is a all in one platform to manage small to large enterprise organizations.

Pros

Organize computer into groups
Remote management and inventory
Trouble shooting issues
send and receive files

Cons

Cost
speed
screen resolution sometimes is an issue especially with smaller notebook screen size
Audio is sometimes and issue where the audio is not in sync.

Likelihood to Recommend

This platform is great on troubleshooting and doing tech support for remote users. The full tool set allows me to pull and send files to the remote computer/server. I can use shortcut keystrokes to speed out routing short keys on Windows computers. It is really hard to think of a circumstance where LogMeIn Central by GoTo is less appropriate. I can only think of an issue if the remote computer has malware and or issue with internet connectivity and trying to log in becomes ineffective.

John Besedic

Owner in Information Technology at Neuvision (1-10 employees)

Vetted Review

5 years of experience

View profile

Save time and headaches GoTo Central!

Rating: 9 out of 10

Incentivized

December 12, 2023

Use Cases and Deployment Scope

We use it to monitor and manage our large number of Kiosks at multiple buildings within our organization. Helping us keep them updated and alerting us of issues. It helps us be pro active instead of reactive in many of our cases. Essentially it just helps keeps us a little more organized.

Pros

Automation of patches
Monitoring
Management of Kiosks

Cons

GUI can feel cluttered
Faster alerts
Easier monitoring with large numbers

Likelihood to Recommend

Staying on top of the number and amount of kiosks across our multiple building and infrastructure, we can keep them updated and patched appropriately. It's pretty user friendly and easy to navigate once you have a little experience. I feel if we had less devices within our organization it would not be as essential to help maintain them.

Verified User

Technician in Information Technology (1001-5000 employees)

Vetted Review

4 years of experience

Loading Reviews List....

Navigating the Remote Landscape with LogMeIn Central

Rating: 9 out of 10

Incentivized

January 14, 2024

Use Cases and Deployment Scope

Pros

Reliable Remote Access: LogMeIn Central is fantastic when it comes to providing secure and reliable remote access to our systems.
User-Friendly Interface: Despite the complexity of the tasks it handles, LogMeIn Central is a user-friendly interface. Navigating through the platform is intuitive, which is crucial for experienced users and those new to remote access and IT management tools.
Collaboration and File Transfer: The collaboration features and file transfer capabilities within LogMeIn Central simplify teamwork.

Cons

Resource Usage: Some users might find that certain remote access tools can be resource-intensive, impacting system performance.
Enhanced Collaboration Features: Depending on the organization's needs, users might desire additional collaboration features within the platform, such as improved file sharing, real-time chat, or collaborative troubleshooting tools.
User Interface Enhancement: Some users found the interface slightly complex.

Likelihood to Recommend

Paul Hutchinson

Technical Specialist in Information Technology at Goodwill Gaming Enterprises Limited (51-200 employees)

Vetted Review

3 years of experience