Gong

Score9.1 out of 10

981 Reviews and Ratings

Community insights

TrustRadius Insights for Gong are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Gong's Feature for Automatic Call Organization: Users have expressed appreciation for Gong's functionality that automatically categorizes calls by topics, streamlining information retrieval processes efficiently. This feature has been highlighted as a time-saving tool that aids in organizing and accessing call content seamlessly.

Productivity-Boosting Tools: Customers value the array of additional tools offered by Gong, such as setting reminders for action items and generating thorough call summaries. These tools are instrumental in enhancing productivity levels and streamlining follow-up procedures effectively.

Searchable Transcripts Enhancing Accessibility: Reviewers have noted the benefit of searchable transcripts on Gong, allowing users to quickly search and reference specific information from past calls with ease. The availability of this feature contributes significantly to improving accessibility and efficiency in retrieving essential details.

Reviews

620 Reviews

Gong is good for analytics

Rating: 7 out of 10

Incentivized

June 26, 2025

Use Cases and Deployment Scope

Gong is used by our CSMs to manage and track calls and revenue

Pros

Trackers
Recording
Leaderboard

Cons

Reporting
User Reporting
Data access

Likelihood to Recommend

I would its easy to use in most cases and integrates well with many applications. There are few scenarios where we want to assume the users are logging into Gong and viewing their activity because there is no reporting readily available

Likhit Chilamakuru

Csops Analyst in Information Technology at None (1001-5000 employees)

Vetted Review

5 years of experience

View profile

Amazing helper.

Rating: 10 out of 10

Incentivized

June 26, 2025

Use Cases and Deployment Scope

I use Gong daily to record meetings and provide summaries, insights, and a list of action items. I have multiple meetings that I need to track, and having a tool like Gong makes the job of providing summaries and reviewing the meetings much easier. The use of AI to provide insights has proven to be highly valuable. I highly recommend it.

Pros

Great summary of meetings.
Great follow up list.
Great insights.

Cons

Language translation.
Pickup of some technical jargon.
Transcribe "accents".

Likelihood to Recommend

Well-suited for audio or video calls with multiple users discussing topics that can be summarized and categorized by specific topics. Not well-suited for meetings in multiple languages, unless a particular language is specified. Sometimes the exact technical words are not picked up, but that can be easily adjusted.

Verified User

Professional in Information Technology (501-1000 employees)

Vetted Review

3 years of experience

Going Gong.

Rating: 10 out of 10

Incentivized

June 26, 2025

Use Cases and Deployment Scope

We use Gong on our everyday tasks, managing operations. Our AE's use the recording and summaries with your AI to help determine how to close different deals.

Pros

Organizing "to do" tasks.
Templates and sharing of templates throughout the team.
AI call summaries and suggestions.

Cons

The notification dropdown should be available despite if you're making calls.
The ability to change a contact's time zone within the system.
Easier transition to go your CRM from a call recording.

Likelihood to Recommend

For remote workers, the recording library is a valuable tool for gathering dialogue from other team members, especially when onboarding new staff.

Louis Susara

Sales Development Representative in Sales at Kindsight (201-500 employees)

Vetted Review

1 year of experience

View profile

Gong specifically for customer advocacy efforts

Rating: 9 out of 10

Incentivized

June 25, 2025

Use Cases and Deployment Scope

I personally use Gong for customer advocacy listening. We have created and trained the Gong AI to listen in "Deal Type: Renewal, Upsell, Expansion" for people saying anything positive like "We love the product.", "This is a time saver for me." and "I love mongoose". The plan is to then connect with those folks and ask them to perform acts of advocacy like reviews and referrals.

Pros

AI listening
Call recording
Call tracking

Cons

Deeper AI training
Custom dashboards per function

Likelihood to Recommend

Gong automatically detects happy customers or success stories during recorded calls (e.g. MQRs, renewals, onboarding, or upsell conversations). Gong’s AI then flags when a customer says something like “this tool has made my life so much easier” or “we saved 40 hours a month.” You can then follow up to explore a case study, review, or referral. However, Gong is not a CRM or advocacy platform, so it can’t manage nominations, approval workflows, or usage rights.

Dylan Caraker

Manager of Customer Marketing in Marketing at Mongoose (201-500 employees)

Vetted Review

1 year of experience

Verified on LinkedIn

A great tool that lives up to the promise

Rating: 9 out of 10

Incentivized

June 25, 2025

Use Cases and Deployment Scope

Mainly for call recording to enable reviews, preparation, coaching and enablement

Pros

Transcripts
Data Analytics
Call AI analysis

Cons

The AI analytics aren't as strong as GPT
Sometimes the Gong Agent doesn't join a call and then it isn't recorded at all and the call is lost
It could be more proactive when it finds risk and opportunities in deals

Likelihood to Recommend

Perfect for managing your own deals and managing a sales team's deals by giving a source of truth to every sales call. It allows me to be fully present in calls and meetings without needing to take notes and write down action items. It allows me to also inspect my team's work and make sure we are all singing from the same song sheet

Verified User

Director in Sales (11-50 employees)

Vetted Review

6 years of experience

Gong- Master of Sales Recording

Rating: 10 out of 10

Incentivized

June 24, 2025

Use Cases and Deployment Scope

We use Gong to record internal meetings, cold calls, demos, and onboarding with our clients. I use Gong every single day to listen for way to improve my outreach, objection handle, or additional learning. When I was an SDR my manager would score our calls and bring them to our 1:1 to dissect.

Pros

records calls
AI notetaker
Tracks points of conversation

Cons

I could offer soultions to objections live on cold calls
Alerts during the demo of above average talk time

Likelihood to Recommend

Gong was instrumental in my ramp period as a new sales rep. I was able to listen to years of past cold, inbound, and even demos. I will often go on Gong to find common objections or talk tracks that work against competitors. The notetaker is awesome as well for finding emails and numbers on said meetings.

Verified User

Employee in Sales (501-1000 employees)

Vetted Review

2 years of experience

Gong to record and summarise customer calls

Rating: 9 out of 10

Incentivized

June 24, 2025

Use Cases and Deployment Scope

I use Gong to record calls with customers. We use the recordings for training, to analyse each-others performance and look for improvement, and for leaders to also provide feedback. I also use the call summary for my meeting notes. It can also be really helpful to highlight action items you may have missed in the follow up!

Pros

summarises the call
recording timeline easy to follow with the different speakers highlighted
separates the call into chapters

Cons

as a video platform could be all in one that we can also use for screen recordings for customers and internal training

Likelihood to Recommend

well suited for training, analysing customer call less suited for sharing internally, the individual must share the recording themselves as opposed to being in a shared folder

Sian Huygens

Senior Solutions Specialist in Professional Services at Unbounce (51-200 employees)

Vetted Review

1 year of experience

Wouldnt join a sales team that didnt have Gong.

Rating: 10 out of 10

Incentivized

June 23, 2025

Use Cases and Deployment Scope

We use Gong extensively for training and listening to peers, but also for forecasting and gleaning AI-powered insights about call effectiveness and successful patterns. Gong has gone from just a sales support tool, to help with coaching and re-listening to conversations with prospects, but it's grown into almost a full sales management platform, with forecasting and deal-management built in. I wouldn't work at a sales org that didn't have Gong- even just for the call listening component!

Pros

Summarizes calls
Provides a list of action items from my calls
Provides tips and best practices

Cons

The transcripts aren't perfect.
It could be slightly more intuitive on the full account activity view.

Likelihood to Recommend

Gong is incredible for someone with ADHD like myself. No matter how hard I try to listen and take notes during calls, I always miss things (things that I've promised to do or find out, and things that the prospects says or asks for), and Gong provides a concise list of those action items and promises after each call. It's also great for ramping quickly at a new sales org. The best way to get comfortable on the phones is to get on the phones... but listening to peers' calls is the next best thing!

Verified User

Account Manager in Sales (201-500 employees)

Vetted Review

6 years of experience

Gong is crucial to our tech stack

Rating: 10 out of 10

Incentivized

June 23, 2025

Use Cases and Deployment Scope

We've established a solid foundation for revenue intelligence through Gong, with 2,033 calls recorded and clear governance around client-facing interactions. We use Gong professional, engage, and forecast all leading to company OKRs of reducing churn, winning more new business, and improving our clients experience.

Pros

Client support
Revenue analytics
Automation
Sentiment analysis

Cons

Small UI features but are typically released in upcoming quarters

Likelihood to Recommend

It's an important part of our client service and sales tech stack.

Verified User

Director in Sales (501-1000 employees)

Vetted Review

5 years of experience

More Present in Meetings

Rating: 8 out of 10

Incentivized

June 20, 2025

Use Cases and Deployment Scope

To record customer calls and provide notes and outline of call.

Pros

Providing Summary & Outline of Calls
Highlighting who is speaking
Can send Snippets of the call to co-workers
Call to Action / Next Steps Outlined

Cons

Follow up email AI could be improved
Customer facing link
Sentiment isn't always accurate in Gainsight

Likelihood to Recommend

Gong works very well for transcribing and taking notes from meetings. It does focus more on sales professionals with metrics and things, but it is nice to be able to focus on the meeting and know I will have reliable notes after to review and helps outline next steps or action items. The follow up email feature is nice, but I tend not to use it often because it is very wordy.

Verified User

Contributor in Customer Service (51-200 employees)

Vetted Review

2 years of experience

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