Global Shop Solutions ERP Software

Score6.6 out of 10

14 Reviews and Ratings

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What is Global Shop Solutions ERP Software?

Global Shop Solutions ERP software provides applications used to deliver quality parts on time, from quote to cash and everything in between including shop management, scheduling, inventory, accounting, quality control, and CRM. Available in the cloud or on premise, the solution aims to give its manufacturing customers real-time inventory accuracy, improved on-time delivery, lower administrative costs, increased sales and improved customer service. Headquarters in The Woodlands, Texas includes an R&D facility and Global Shop Solutions training center. Through its offices in the U.S., Mexico, Indonesia, Singapore, Australia, New Zealand and the United Kingdom, the company supports manufacturing facilities in over 25 countries and more than 30 industries.

Categories & Use Cases

Enterprise Resource Planning (ERP)

Media

Screenshot of Supply & Demand screen in the Inventory module

Screenshot of Shop Floor Data Collection screen

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Screenshot of Main Menu

Cash and Asset Management
Manage liquidity and cash requirements, asset transfers, disposals, reclassifications, and financial adjustments
Category average: 7.9
Period Close
Sustain fast close with integrated subledgers, intuitive dashboards, embedded collaboration
Category average: 8.2
Cost of goods sold
The software calculates the direct costs attributable to a finished product, such as materials and labor, and includes roll-up pricing.
Category average: 8

Custom reports
Users can create custom reports.
Category average: 7.6
Pricing
Users can set up complex and unique pricing requirements.
Category average: 7.8
Plug-ins
A number of third-party plug-ins are available to expand the core functionality of the software.
Category average: 7.6

#1 most frequent

Manufacturing

64.0%

349 installations of 545

#2 most frequent

Professional, Scientific, and Technical Services

9.4%

51 installations of 545

#3 most frequent

Wholesale Trade

5.7%

31 installations of 545

William C Mueller

Senior Systems Engineer in Engineering at Effex Management Solutions (5001-10,000 employees employees)

Use Cases and Deployment Scope

This software has been like a Swiss Army Knife for our Organization and not only does it serve several purposes it does them all extremely well without much if any hassles. The open ended nature of the platform really allows you to tailor things to your needs, regardless of what industry you're in. This software is truly a unicorn.

Pros

Invoicing, billing, accounting
Inventory control and documentation
Asset tracking

Cons

Our Accounting department is the power user and they use it for dozens of applications
We track depreciation and run time, as well as inventory for IT
We use it's backend tables for budgets and financial forecasts

Return on Investment

The ROI on this software is incredible, I seldom gush but I genuinely cannot see any industry where this wouldn't be applicable and useful.
The forecasting alone is worth the price of admission
We love the simplicity and elegance of handling our IT inventory
About the closest thing to a complaint would be sometimes the updates can be a little fiddly with specific dot.net requirements but they're great about supporting even aging hardware and OS's.

Usability

Alternatives Considered

QuickBooks Desktop Enterprise

Verified User

Manager in Sales (11-50 employees employees)

Pros

The CRM has really advanced and allows us to track the efforts of our sales staff, as well as identify trends. We are heavily using this system to track our sales team's progress and utilize the events, opportunities and to-do tasks as well as identifying the customer history all in one spot.
Supply and Demand section is used by pretty much everyone. This allows us to identify what is on-hand and the history of the parts' use. It is easy to follow and make changes.
Order Entry allows us to track all orders in an easy fashion. This is very straightforward and simple to use.

Cons

The layout is dated and hard to navigate at times. You need to go into different sections to access functions of the system, which can be confusing - this is one of the largest frustrations we face because we need to search for sections that are not commonly used.
Updates seem to cause issues with the overall system and it takes several attempts with customer service to get issues resolved. We are behind in our updates because of this. Each update push causes us to shut down because sections then don't work correctly due to patches needing support to completely update them. We were unable to access customer transactions for a good part of the day because of the last update.
Errors happen more often than not. We have random errors pop up that cause us to have to close out the system in its entirety, losing any work we have done. We need to restart the system and hope other errors don't populate before we can move forward. Calling customer support is not helpful with this, we are told that these errors happen sometimes. There is not a fix.
Part/Router numbers randomly disappear. The Router/Part number will need to be rebuilt before we can move forward. It's frustrating. Again, customer support can not tell us the root cause of the issue.
Help section of Global Shop Solutions is not helpful - it has a lot of technical jargon and at times is not easily understood. There are many sections that look to be more IT-based than user-based. Also, there are out of date sections so you might not be able to find what you are looking for. Training modules available for an extra cost.

Return on Investment

We have used the CRM for the last 9 months to support our sales team. Now we can see interactions, followup practices, opportunities and adjustments in one section. This has allowed us to better service our customers and make sure that followup is done.

Verified User

Supervisor in Finance and Accounting (501-1000 employees employees)

Pros

We have recently upgraded to the latest version and it moves pretty quick going from screen to screen.
It is able to capture labor dollars per work order as well as materials to each job well.
You can track the flow of materials pretty easily.

Cons

You are unable to match a debit and a credit on a customer or vendor account to remove it from the open ledger.
Reports (and some processes) tend to change with little notification.
Many of the company options are not "common sense." What you think they would mean, actually do something very different. This makes it difficult to get your settings correct without ample research and testing.

Return on Investment

It's been pretty inconsistent. We do a lot of "button pushing with fingers crossed" because we "thought a process worked a certain way but there were times when you never knew what you were going to get.

Alternatives Considered

Unit 4 and Peachtree

Infor VISUAL

Epicor Eagle

JobBOSS

Global Shop Solutions ERP Software

Connect with Global Shop Solutions

Connect with Global Shop Solutions