TrustRadius: an HG Insights company

Glassbox

Score8.3 out of 10

65 Reviews and Ratings

What is Glassbox?

Glassbox helps organizations make their customer’s digital experience intuitive and safe. It does this by capturing activity on mobile apps and websites and visualizing a holistic journey map. Using embedded AI Glassbox points to where CX is being compromised, the reasons behind it, and their potential value and empowers users to take action in real-time.

Top Performing Features

  • Mobile Application

    Category average: 9.4

  • Click analytics

    Category average: 9.4

  • Funnel Analysis

    Category average: 9.1

Areas for Improvement

  • Session Recording and Replay

    Category average: 9.6

  • Mobile App Analytics

    Category average: 8.7

  • Scroll maps

    Category average: 9.2

Who Buys & Uses Glassbox