Funnel Analysis
Maps and analyzes the steps taken by visitors towards a conversion point on a website or app.
Cat avg: 9.1
Top Performing Features
Mobile Application
A dedicated app for iOS and/or Android.
Cat avg: 9.4
Click analytics
Click analytics reports display how many clicks certain page elements receive and provides visitor engagement insights.
Cat avg: 9.4
Responsive Design for Web Access
Web design aimed at producing easy-to-read sites across a range of different devices.
Cat avg: 9.2
Worst Performing Features
Scroll maps
Scroll maps display how far down the page users scroll.
Cat avg: 9.2
Conversion tracking
Enables users to set up and customize conversion funnels to track site visitors' journeys and determine areas that see the most visitor drop-off.
Cat avg: 9.6
Dashboard / Report / Visualization Interactivity on Mobile
In-app dashboard reports and data visualization.
Cat avg: 9
Glassbox Features from Reviews
Mobile Capabilities
Support for mobile devices like smartphones and tablets.
9.6+12%
Responsive Design for Web Access
Web design aimed at producing easy-to-read sites across a range of different devices.
Category average: 9.2
Mobile Application
A dedicated app for iOS and/or Android.
Category average: 9.4
Dashboard / Report / Visualization Interactivity on Mobile
In-app dashboard reports and data visualization.
Category average: 9
Mobile App Analytics
Analytics based on real-time user mobile access.
Category average: 8.7
Results and Analysis
Tools that allow users to evaluate the results of website optimization tests (e.g. A/B, A/B/n, multivariate, and split URL tests), or view visitor interaction with webpages and specific site elements.
9.5+3%
Click analytics
Click analytics reports display how many clicks certain page elements receive and provides visitor engagement insights.
Category average: 9.4
Scroll maps
Scroll maps display how far down the page users scroll.
Category average: 9.2
Conversion tracking
Enables users to set up and customize conversion funnels to track site visitors' journeys and determine areas that see the most visitor drop-off.
Category average: 9.6
Goal tracking
Enables users to set up key website/mobile performance metrics on their landing pages and track them.
Category average: 8.9
Funnel Analysis
Maps and analyzes the steps taken by visitors towards a conversion point on a website or app.
Category average: 9.1
Session Recording and Replay
Session recording and replay features allow users to analyze visitor behavior on one particular webpage.
Category average: 9.6
User Segmentation
Creates user segments based on demographics, location, preferences, and past behavior.
Category average: 9.7
Glassbox Features from the Vendor
Customer experience management
Vendor-reviewedProduct usage analytics
The ability to see how, where, and when users are using your platform (e.g. how long users spend on a page, which actions they take, etc.)
Customer experience profiles
Profiles that correspond to individual customers or accounts and display a record of interactions your brand has had with that customer.
Customer experience dashboard
A dashboard that shows an aggregated view of things like customer sentiment, churn risk, qualitative and quantitative feedback, etc.
Customer journey mapping
The ability to map out the journey your customers take by persona.
AI-powered recommendations
Customer experience optimization recommendations that are driven by AI-recommendations.
Results and Analysis
Vendor-reviewedClick analytics
Click analytics reports display how many clicks certain page elements receive and provides visitor engagement insights.
Scroll maps
Scroll maps display how far down the page users scroll.
Conversion tracking
Enables users to set up and customize conversion funnels to track site visitors' journeys and determine areas that see the most visitor drop-off.
Goal tracking
Enables users to set up key website/mobile performance metrics on their landing pages and track them.
Funnel Analysis
Maps and analyzes the steps taken by visitors towards a conversion point on a website or app.
Session Recording and Replay
Session recording and replay features allow users to analyze visitor behavior on one particular webpage.
User Segmentation
Creates user segments based on demographics, location, preferences, and past behavior.
Mobile Capabilities
Vendor-reviewedResponsive Design for Web Access
Web design aimed at producing easy-to-read sites across a range of different devices.
Mobile Application
A dedicated app for iOS and/or Android.
Dashboard / Report / Visualization Interactivity on Mobile
In-app dashboard reports and data visualization.
Mobile App Analytics
Analytics based on real-time user mobile access.
Security and Administration
Vendor-reviewedGDPR compliance
The platform complies with current GDPR and data privacy standards.
Secure web hosting
Secure website hosting with SSL encryption.
Additional Features
Vendor-contributedAugmented Journey Map
Anomaly detection
Clickmap
Crash Analytics
Struggle score
Root cause analysis
Dynamic struggle score
Behavior analytics