Gladly CX Platform

Gladly is presented as a customer experience platform built around people, not tickets, and is designed to empower B2C brands to deliver service that is both personal and efficient.

Gladly replaces fragmented ticketing systems with a single, continuous conversation thread. Every customer interaction is enriched by full context—order history, preferences, prior conversations—accessible across all channels in real time.

At the core of Gladly is Customer AI—intelligence purpose-built to understand, serve, and nurture customer relationships. It enables support heroes and AI to work hand-in-hand, offering personalized, brand-aligned service at scale. With agentic capabilities and memory-aware responses, Gladly is designed to handle millions of conversations without losing the human touch.

Gladly states its differentiators are:

• Unified customer profiles and full context shared across channels
• Seamless handoffs between support heroes and AI
• No-code configuration and continuous learning from live feedback
• Designed for omnichannel: voice, chat, SMS, email, and social
• Enterprise-grade security, compliance, and control

Gladly boasts users among companies like Crate & Barrel, Ulta Beauty, and TUMI, who use their software with the goal of increasing CSAT and building lifelong customer relationships.