Front

Front is the email platform we use for all communications. It allows all teams to work off single threads and communicate between teams without need for other mediums like Slack, Teams, or other internal communication channels.

My use case is on the Sales and Custom Support side of the business. I handle all inbound and outbound communications. When needed I tag and assign to different teams as needed. This cooperation between teammates is very helpful. Its also organized to keep all communication about a task in one place.

• Ability to work from my phone. Increases my range and ability to reach my Clients and their needs.
• Templating information and the ease I can find/insert into responses is key. Saves time and efforts.

HubSpot CRM

HubSpot CRM, Slack

I use Front daily all day, every workday. I use emails as a way to communicate with our customers. We had problems that Front has helped cure. There were times when we would answer the same email as a coworker by mistake. The real-time viability fixed a lot of issues we were having. I am not sure how we survived before without it.

• We have not had any negative impact on business due to Front.

We use Front on our Client Success Team to increase efficiency and collaboration. From onboarding to challenging client questions the team is able to communicate in the platform instead of sending drafts back and forth which can increase the likelihood of human error. This has taken our team efficiency to the next level. We also use the analytics to ensure our clients are being responded to in 2 hours and see our high volume times for emails.

• Efficiency has gone up
• Client response time is tracked under 2 hours and up to par with our guarantees
• Quick assignments of inboxes increase productivity

Front is just a very well organized platform. From being able to customize tags, archiving, and just navigating through the application, everything is super easy to achieve. I love being able to send emails to other branches inboxes with a simple few clicks, and being able to assign emails to certain team members also helps things in the office run more smoothly.

• I think it's a great asset for the company I'm at

Collaboration between teams mostly, it's much easier with Front because we can just reference threads, copy and paste IDs, tag people from different teams to colaborate on an email or project and move emails to different shared inboxes, that insure the topics stay organized and the communication with the client streamlined.Front Analytics is also a great tool to track team performance and goals.

• It improved really improved response time
• Front helped with work between different teams

Microsoft Teams