Front Reviews & Insights

Score7.2 out of 10

112 Reviews and Ratings

Community insights

TrustRadius Insights for Front are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Timely email response time: Users have praised Front for its timely email response time, with many reviewers stating that they appreciate the quickness of the platform. The ability to receive prompt responses ensures efficient communication and helps users stay on top of their emails.

Internal collaboration in email threads: Many users find Front's internal collaboration feature in email threads to be highly valuable. This feature allows managers and team members to collaborate within the context of an email, ensuring that no interactions are missed or overlooked. Reviewers appreciate the visibility it provides and how it facilitates teamwork.

Effective notification system: The sticky notes or Comments feature in Front is widely regarded as effective by users. It ensures that no important emails, discussions, mentions, or tags are missed. With this collaborative feature, users can make comments on messages sent to joint inboxes and coordinate responses before sending them back to the sender. Several reviewers have specifically mentioned how this feature streamlines communication and enhances collaboration among team members.

Reviews

35 Reviews

Front helps us solve customer issue quickly

Rating: 9 out of 10

Incentivized

March 26, 2025

Use Cases and Deployment Scope

Front helps us with communication between teams as well as clients and contractors. The ability to make comments, assign emails and organize inboxes keeps information flowing smoothly. We use the custom filters to cut down on noise, and the shared inboxes give everyone transparency on issues we need to solve together. Front is easy and straightforward without much of a learning curve for new users.

Pros

Ability to comment on emails
Ability to tag other users
Ability to assign emails to users

Cons

Some filters aren't always easy to use
Learning how to set filters does take time
Would be nice to have basic analytics

Likelihood to Recommend

Front is well suited to companies where you need to have a lot of communication across teams. It's super helpful to have a place to track comments and ideas about emails in one place without the need to forward emails. I think it cuts down on lengthy email chains and keeps reciept lists short because you can ask and answer questions before sending the message.

Verified User

Manager in Customer Service (51-200 employees)

Vetted Review

6 years of experience

Group Email Box Made Easy with Front

Rating: 6 out of 10

Incentivized

June 25, 2024

Use Cases and Deployment Scope

We use Front as a group email. Our order desk separate emails all have access to the customer service emails through Front. We use the chat feature within front to communicate about emails internally and assign emails to team members. We also use the Chat feature for our Website.

Pros

Chat about emails without adding emails.
Assign emails to team members.
Group email box.

Cons

Ability to make some things private in the group.

Likelihood to Recommend

It is great to have the team be on the same page and have access to the incoming email that need to be processed into orders. The ability to attach other team memebers to the email conversation with out forwarding the thread to them. The ability to use Chat on our website.

Patrick Blake

Network System Administrator in Information Technology at ARTO (51-200 employees)

Vetted Review

5 years of experience

View profile

My experience with Front

Rating: 10 out of 10

December 1, 2023

Use Cases and Deployment Scope

Front has resolved a lot of problems we had, it was really difficult to cover a colleague when one of them did not show at work, with the shared inboxes we do not have that problem no more.

the rules and exceptions are really simple to create, we have several rules that helps us not to miss important emails.

Pros

the comments in between emails are great!
customer service helped us create a very specific rule, something we really appreciate!
Front always alerts when there is an issue, and it gets resolve quickly.

Cons

lately the shared inboxes are being disabled, this is happening very often.
receiving delayed emails, also happening frequently.
it would be great if you could create template emails for your own use (not shared).

Likelihood to Recommend

The simplicity of Front is what's makes it great for the organization I work, giving permitions to a certain group of people whiting the organization to see or not to see boxes is something great and useful as you can divide all the departments by sections or groups, but having them all working in the app and if somenting needs to be notified to a party member the comments in between emails can be use as a chat.

these are the common uses we give to this app but there are much more!

Bryan R. Zapata P.

dispatcher at all-ways (51-200 employees)

Vetted Review

2 years of experience

View profile

Is Front at the front?

Rating: 6 out of 10

Incentivized

July 6, 2023

Use Cases and Deployment Scope

Front is a crucial factor in my daily usage. We use it to keep in contact with all of our customers and their employees. We also use it as a collaborative space to share information across teams. The usage of tags keeps us organized across the company, while the use of personal tags keeps me organized as an individual.

Pros

Easy to create tags
Easy to tag and assign co-workers in comments
Easy to incorporate my calendar

Cons

Needs clarity on how the SLA timer works and the process to stop it
Better options to handle phishing emails
There needs to be a better integration with ClickUp

Likelihood to Recommend

A scenario where Front is well suited is in the email and comment function. It is extremely helpful the collaborate via comments in REAL time and on the actual email thread. A scenario where Front is less appropriate would be when using ClickUp consistently. There is a constant back and forth between the two systems.

Verified User

Employee in Customer Service (51-200 employees)

Vetted Review

Best email management tool in the market !

Rating: 9 out of 10

Incentivized

June 15, 2023

Use Cases and Deployment Scope

Front is a one-stop solution to all our emailing requirements. Right from the smooth interface of emailing, the ability to comment between threads and snoozing/scheduling makes things really easy. The Customer Success Team at VWO uses Front and it helps us save a lot of time and effort making us more efficient and productive. Searching emails and commenting between the threads for internal purposes. The shared inbox makes it easy to manage the emails of colleagues who are on leave.

Front also lets us create personalised calendar links that can be used by clients to book a meeting on our calendars. This saves a lot of time both for the Customer Success Manager and the client.

Pros

Snoozing and scheduling of emails
Personalised calendar links that can be shared with the clients
Ability to comment between a specific email thread for internal purpose
Tagging colleagues easily to any email thread

Cons

A completely dark mode can be great
The snoozed emails can be made more prominent along with the time
Mobile front application can be improved

Likelihood to Recommend

Front is best suited for client-facing roles wherein a lot of emails have to be managed on a daily basis. The ability to snooze, schedule, and archive emails quickly makes it very easy to use. Since CSMs have to deal with clients, Front makes it easy to book calendars by sharing personalised calendar links rather than negotiating for time slots with clients. This saves a lot of time and improves productivity.

Siddhant Salil

Customer Success Manager in Customer Service at VWO (201-500 employees)

Vetted Review

2 years of experience

View profile

Front is the change I needed!

Rating: 10 out of 10

Incentivized

June 15, 2023

Use Cases and Deployment Scope

Front was rolled out at my organization about 2 years ago and at first I was reluctant to change. I couldn't fathom how an email provider could provide me with anything that Gmail couldn't. Two years later and I cannot imagine work life without Front. I wish I had Front for personal email as well! I am easily able to tag coworkers into conversations for collaboration, can easily snooze conversations to come back into my inbox at an appropriate time for follow up, and overall have a better handle on my inbox. My email anxiety is significantly reduced with Front and I have absolutely loved the change it's brought in my working life!

Pros

Collaboration on emails drafts
Snoozing emails for later
Archive emails
Can see who opened

Cons

Likelihood to Recommend

Front is great for being able to track who read emails sent by you! It helps me to have a good handle of my book of business and I can easily collaborate with my manager and peers on specific drafts. Front's integration with other tools has proven to be very helpful for leadership visibility into my work as well.

Verified User

Employee in Customer Service (501-1000 employees)

Vetted Review

2 years of experience

Front, a good way to keep your conversations organized

Rating: 8 out of 10

Incentivized

June 15, 2023

Use Cases and Deployment Scope

I used Front to keep all the conversation with the clients organized, making sure all of them receive an answer when required and no information is lost. As well, I used it share draft with my coworkers, discuss topics over a conversation without sending messages to the actual client and be able to coordinate the answer without leaving the mail app.

Pros

Managing different inboxes in an organized way
Sharing information among team members
Avoiding important messages unread

Cons

When you sync a new account with several messages, Front inbox may be filled with spam

Likelihood to Recommend

Front is great when you have several team members managing external customers and when you need them all synchronized with the answer. Also, it is great to keep track of important conversation threads without losing information or messages from your customer.

It is also a good tool to keep track of your potential clients because it allows to have a contacts agenda organized and clean.

Verified User

Engineer in Engineering (11-50 employees)

Vetted Review

3 years of experience

Front App is the one and only Email management tool for your corporate teams

Rating: 8 out of 10

August 4, 2022

Use Cases and Deployment Scope

- For sending email daily
- I can share drafts with team members to take their advice regarding the Sales objections
- It's a very user-friendly platform to manage your emails, especially within the team who targets the similar goals

Pros

Tagging team members
Sharing drafts and emails with team
Read receipt tracking
Notifications

Cons

Open emails aren't visible when you type the words to search in the "search bar" sometimes
Takes time to find the long lost email

Likelihood to Recommend

- Best suited for large teams in organisation
- It's very good for Customer success, support, and sales team to manage their prospect communication
- No need to keep forwarding emails to your teammates when you are using Front

Verified User

Professional in Sales (51-200 employees)

Vetted Review

1 year of experience

Incredibly Poor Service Standards

Rating: 1 out of 10

June 16, 2022

Use Cases and Deployment Scope

The service is incredibly distasteful, and the sales process lacks a transparent investment into understanding customer needs and how to best approach operational complexities. Our team reached out several times to review the system again after a bad experience and received no response or follow-up. In the modern age, not only are small businesses looking for innovative systems - we're looking for a creative service mentality, one that's at least attentive and transparent to a reasonable degree. None of that was present throughout the process, and the information we were provided was far from accurate.

Pros

Not sure, I was not extended the proper assistance, needed to review the platform

Cons

Service, Service, Service!
Transparent approach when working with clients.

Likelihood to Recommend

Not sure, I was not extended the proper assistance, needed to review the platform

Verified User

C-Level Executive in Professional Services (1-10 employees)

Vetted Review

1 year of experience

Get the information that you need easily!

Rating: 9 out of 10

Incentivized

December 2, 2021

Use Cases and Deployment Scope

We use the front for a specific MRR range of clients. Clients that do not have dedicated CSMs are encouraged to use the front for any inquiries about anything and we are happy to sort out their issue or even point them in the right direction. We can easily tag each email with their segment, mrr, type of issue, and the product related to it. Anyone can easily pick up on the inquiries as we provide enough information internally for other CSMs.

Pros

Tagging
Internal Communication for visibility
Re-assignments if necessary
Booking Trainings

Cons

Zoom Meeting Integration as there are some clients who want to have a call immediately.
Tagging can be improved - looks scattered.
Calendly Integration, they have their own calendar appointment but it would be good if I don't need to leave the front to set up [calendar] appointments.

Likelihood to Recommend

This is very very useful especially having visibility to a specific range of clientele. We can easily see who is working on it, type of issue tagged, and can also collaborate using their internal notes. I can easily transfer it to a person who has more knowledge by using the reassignment feature. It is a bit less appropriate when managing my personal email as I get 2 notifications every time.

Jett Austria

CSM at Zoom (1001-5000 employees)

Vetted Review

1 year of experience

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