FIELDBOSS

We have been lucky to be a partner with FIELDBOSS for the last nine years. As a small elevator company, the solution has provided us with the ability to transform the way we do business. Visibility is key in this industry. With the use of mobile access and real-time contact with our technicians, unlimited reporting variation, and automation we have been able to make impactful business decisions that drive success, productivity, and increased customer satisfaction. Our partnership with FIELDBOSS is one of complete trust. I often refer to them as part of our business family, as our success is a direct reflection of what their product can do.

Being able to react to customers’ needs through real-time contact with our technicians has improved our customer experience and increased operational efficiencies. Having information at our fingertips, by using reporting and tracking allows us the visibility we need to identify potential problems and find quick solutions, thereby preventing or decreasing repeat visits and elevator downtime. We’ve increased workforce productivity with technician mobile access, using automated flows in processing multi-level tasks throughout the system, and our users having the ability to easily create custom views and reports to fit their needs.