Great product and company
Use Cases and Deployment Scope
HSA and 401k accounts. We use the products to allow our employees to access and manage their own HSA and 401Ks without having to go through the benefits team. Fidelity offers customer support for us as well and manages 401K Contributions percentages for us then sends us a file that we then use the change our employees’ payroll contributions
Pros
- Customer support
- Mobile app
- Contribution management
- Investment advice
Cons
- Basic explanations of what the functionality is for those who do not fully understand how 401ks work
- Explaining the difference between Roth and traditional 401Ks
- More availability for 1:1 appointments with employees
Return on Investment
- Remove customer service aspects from our benefits team to allow us to focus on other aspects of benefits administration
- Adds flexibility for our employees which makes them more likely to remain with us
- Employees appreciate the quality of the accounts (especially HSA)
Usability
Other Software Used
Kronos Workforce Dimensions / UKG Dimensions (discontinued)
