What is Experian Phone Validation?

Experian phone verification software finds the number and checks if it’s active. The software also collects information like phone type and network provider. To make sure the phone number is receiving calls, the software sends a test message to the phone, which is not visible to the phone’s owner.

Mark Tran

COO (Chief Operations Officer) in Customer Service at DBO (1001-5000 employees employees)

Use Cases and Deployment Scope

We use the system to validate customers calling number and to ensure the person contacting support is real. The complete and accurate customer contact data in real-time display in a correct formatted to our need.

Pros

Validate caller
Ensure call back number is real
match caller with data on file

Cons

New area code needs update
System have duplicate old number

Most Important Features

Ensure the caller is valid
Make call back easier if connection get drop
Display in an easy-to-read format

Return on Investment

Cost is higher than other system on the market
System integrates well with API
Integrate nicely with Salesforce Sales Cloud and Service Cloud

Alternatives Considered

ZeroBounce

Other Software Used

ZeroBounce, Twilio SendGrid

Experian Phone Validation

What is Experian Phone Validation?

Categories & Use Cases

Reviews