#1 most frequent
United States of America
47.1%338 installations of 717
What is Esker?
Esker is a global cloud platform built to unlock strategic value for finance and customer service professionals and strengthen collaboration between companies by automating the cash conversion cycle. Esker’s mission is to build a foundation that promotes positive-sum growth, increased productivity, improved employee engagement, and greater trust between organizations.
Categories & Use Cases
Videos
Who Buys & Uses Esker
#2 most frequent
France
16.6%119 installations of 717
#3 most frequent
United Kingdom of Great Britain and Northern Ireland
6.4%46 installations of 717
Esker is a great solution for collection management
Pros
- Collection logs.
- Auto-send payment reminders.
- Mass messaging
Cons
- The site could be a little more user-friendly. I think it's daunting for first-time and even multiple-time users.
- Maybe the page needs to be setup up clearer, or use different colors to not look busy.
Most Important Features
- Collection Management
- Collection call to-do lists and logs
- Auto-payment reminders
Return on Investment
- Provided a portal for customers to pay online or have auto-pay each month.
Other Software Used
Billtrust, Avalara, Sangoma Switchvox, formerly from Digium
Esker On Demand is In Demand
Pros
- Optical Character Recognition
- Customizable to Company Usage
- Easy Management of Users
Cons
- Would have been harder and more expensive to implement had we not had experienced ABAPers and users of the old version on our end.
- It can’t use web services to place multiple orders with one call. It's not a need of ours but might be a drawback for some.
- There is no out of the box way to automate user management with an external system.
Return on Investment
- We now have reporting available down to the individual field level (changes, errors, etc) and can calculate cost to serve.
- It replaced on-premise hardware with cloud SaaS that is more cost effective and risk adverse.
- It is more intuitive; we can put new hires on order entry and experience less user errors. As a solution owner who fixes problems and answers questions, I don't find myself having to "think" about Esker and it has become a smaller part of my job now that end-users are more self-sufficient.
Alternatives Considered
Kofax ReadSoft
Other Software Used
Google Drive, Microsoft Access
Esker Review
Pros
- Online Payments
- Provides copies of Invoices
- Sends out Reminder Letters
Cons
- The layout is a bit clunky. I like to see everything on one screen.
Most Important Features
- Past Due Reminders
- Auto Pay
Return on Investment
- Positive Impact On The Time It Takes To Collect.
- Monthly Over All Cost For The System
Other Software Used
Salesforce Commerce Cloud
Esker, a great business partner that brings real results.
Pros
- AI and Machine Learning
- The UI is very intuitive and easy to use.
- Customer experience and professional services teams are the best I have worked with.
Cons
- I would like to see more analytics.
- It needs more open allowance for APIs for Salesforce and other key cloud systems.
- It needs address checking with a third parties like USPS, etc.
Return on Investment
- We reduced our manual order entry by 50%.
- We eliminated all of the paper A/P invoice approval process.
Other Software Used
SAP ERP, TrueCommerce Datalliance, MiCloud Connect (formerly ShoreTel)
Have just used Esker for Accounts Payable.
Pros
- Our users have a couple different ways to submit invoices into Esker for processing. This is helpful in case one of the other ways is unavailable for use.
- Notes and comments can be made in multiple locations of the invoices to help keep all the information together.
Cons
- We still encounter challenges with invoice submission and missing invoices that were sent into Esker but never show up.
Return on Investment
- Esker has had a positive impact on our time management skills.
