Esker Reviews and Ratings

Esker On Demand is a versatile software that finds applications across various departments within organizations. Customers have found value in using Esker for NAR Sales Order Processing, OCR function, and custom RPA in the contract business channel. Additionally, it is utilized for Fax-to-Email conversion and SAP Outbound faxing. The software has been particularly useful in the Billing and Accounts Receivable departments where it helps store customer contact information and send out invoices each month. The Accounts Receivable team relies on Esker to look up contact info, track invoice sending, and verify successful invoice delivery. With Esker On Demand, manual entry of customer orders can be addressed, and electronic routing of invoices for approval and posting into the SAP ERP system becomes streamlined.

TermSync, another offering by Esker, plays a crucial role in the accounts receivable department for collections and past dues management. It effectively reduces the 90-day past due column and automates past-due reminders, resulting in improved cash flow. Customers have found TermSync's portal to be an efficient tool for logging collection calls, sending auto payment reminders, and accepting customer payments.

In addition to accounts receivable applications, Esker has proven instrumental in optimizing accounts payable processes as well. Implementing Esker AP On Demand has helped organizations streamline processes, increase visibility, save time, and reduce costs. The software ensures appropriate approval and payment while reducing paper usage through expedited invoice movement.

Overall, customers appreciate how Esker's Document Process Automation solution simplifies collection calls, improves interactions with customers, sends past-due reminder letters, allows customers to print invoices, offset account balances, and make payments. Users across various departments have experienced benefits such as faster order processing with reduced errors when processing sales orders and literature orders. Companies have also reported better efficiency from their accounting teams when using Esker for collections management within accounts receivable.

Esker's cloud faxing feature has proven reliable without any issues. Its user-friendly interface enables customers to track progress and generate reports, enhancing the efficiency of customer service teams. With Esker On Demand, customers can eliminate manual keying of orders, reduce human error, and communicate directly with customers through email correspondence.

In summary, Esker offers a comprehensive solution that addresses various pain points within organizations. Its versatile use cases span across departments such as sales, order processing, customer service, accounts receivable, and accounts payable. Users have reported time savings, improved accuracy, more efficient processes, and enhanced communication with customers as they utilize Esker's features and functionalities. With its ability to streamline processes, provide valuable reporting features, and facilitate direct communication with customers, Esker has proven to be a valuable asset for businesses looking to improve their operations. Moreover, Esker has resolved issues such as misplaced invoices and the lack of appropriate approvals in the Accounts Payable department. Users have praised the software for its ease of use and the ability to access and approve invoices from anywhere, providing visibility to the finance team. This level of convenience and transparency has significantly improved invoice processing efficiency while saving time for the AP department. Additionally, Esker's TermSync portal has played a crucial role in collections management and past-due management. By automating past-due reminders, logging collection calls, and accepting customer payments, TermSync has been instrumental in reducing past dues and improving cash flow for organizations. Overall, Esker's Document Process Automation solution is widely used across entire organizations to expedite invoice movement, reduce errors, store customer contact information, facilitate order processing, improve accounts receivable collections, and enhance communication with customers. Customers have found value in utilizing Esker to streamline processes, increase visibility, save time, reduce costs, and ultimately improve their overall efficiency.