The Billtrust suite of AR solutions helps make sense of customers' ever-expanding invoicing preferences, their growing use of digital payments, and AR teams' valuable time. Accelerating the order-to-cash cycle benefits both sides of the B2B transaction.
N/A
Esker
Score 10.0 out of 10
N/A
Esker is a global cloud platform built to unlock strategic value for finance and customer service professionals and strengthen collaboration between companies by automating the cash conversion cycle. Esker’s mission is to build a foundation that promotes positive-sum growth, increased productivity, improved employee engagement, and greater trust between organizations.
Billtrust would work best for an organization that has grown beyond the capacity for a few people in A/R to manage customer invoices, or A/P to manage vendor invoices. If your business system can create the files needed for automation with Billtrust, or can create payables from properly formatted data from Billtrust, then it's worth looking into what Billtrust can do for you. They are especially skilled in helping to convert paper-only customers to e-mail or online invoicing with dedicated "campaign" managers and reporting on e-invoice adoption rates to help you meet your goals.
I would recommend Esker based on the automation of invoice sending - it is very nice to have a tool that not only stores all of the contact info, but sends the invoices out as well. The tracking feature is great to have to see if the submission was successful. I do think that overall it could be much more user-friendly, but once you know what you're doing, it is not hard software to use.
The payment portal is of the highest security, giving our participating customers piece of mind.
By offering electronic methods of billing statement, and other documents, electronically (email, ebill, ebank presentations) we are able to save on printing an postage costs.
Always on the cusp of emerging technologies, and willing to share their experience, Billtrust offers webinars, Twitterviews, classes, and conferences to keep you in the know and ahead in your industry.
Billtrust has a crack customer service team that always responds promptly, and with through follow up. Even better yet, when you respond to a survey on their customer service, they will donate to charity - that shows a willingness to hear what their customers have to say.
If you ever think of an idea, Billtrust is accepting of considering its implementation and how it can be incorporated into their services and systems, making the growth of services organically functional.
Everything is electronic and every manager receives an email each morning telling them how many invoices they need to approve.
It has completely removed paper form the Accounts payable process and automatically archives invoices for the mandatory period required by Inland Revenue.
For monthly reporting there is visibility over what has not yet been included in the accounts and staff can follow with the tardy managers.
UI - Billtrust could've had a better design and overall user interface. Everything worked, but at times it could be challenging to navigate to the feature you needed to use.
Internal Dashboard - The internal dashboard was outdated and hard to navigate at times. The data produced by the dashboard was congested and didn't provide the most efficient view for gathering certain customer information.
We can't enter credit memos in Esker. Need to enter in SAP and then link.
PO invoices that were trained to go into the PO bucket, route into the non-PO buckets.
Freight invoices that have had hundreds going into the non-PO bucket have a tendency to route to the PO-bucket because a PO number is referenced on page 7.
We have a longstanding good record of invoice delivery and a high number of customers who are accustomed to the look and feel for logging to make payments
Esker does everything that it promises to do, but it is very hard to figure out. I am a very tech-savvy person, but I needed extensive training to be able to use the basic functions of Esker. Once you know what you're doing, it's not too hard, but I don't understand why they couldn't make it easier to use.
After 15 years I have only had a handful of support cases each year. When I have created support cases for issues the response time is under 24 hours. And the initial response is typically enough for me to close the case. I do not remember a case that needed to be escalated. For cases I opened to request changes (subject line, logo, etc.) the case is typically resolved within 7 days, and always includes examples for me to verify before the change is put into production. There are not typically any issues with Billtrust itself - my support cases typically involve issues that we caused with bad data, or requests for information we do not have access to through any of the existing reports.
They have been very helpful and the online support site is awesome. They keep the site up to date with the latest changes and present challenges to keep learning the new updates to keep things entertaining. They are overall a great crew to work with
For a less tech-educated workforce, Billtrust did the job and required minimal developer resources on our end. Also, while Billtrust lacked in several arenas relative to Stripe, it was good for us since we were not a subscription-based business. For the price, Billtrust was a good solution for our invoice-to-pay business.
We investigated Readsoft early in our exploration of upgrade options. We were on Esker DeliveryWare, but the UI for Readsoft, at the time, seemed to be a little convoluted and geared towards exception handling and required tiered users. Also, Readsoft was more cost prohibitive and did not have a solution for our faxing. Though, as I understand it, they may have since found a solution for this issue
We are currently using it to reconcile two large vendor accounts.
We have been making electronic payments through our p-card for the past several months - allowing us to earn rebates of 1.17 - 1.25% on the payments made.
The downside is. The data isn't that clean, and we have spent hours and hours trying to get to the real number we owe to these vendors.
We now have reporting available down to the individual field level (changes, errors, etc) and can calculate cost to serve.
It replaced on-premise hardware with cloud SaaS that is more cost effective and risk adverse.
It is more intuitive; we can put new hires on order entry and experience less user errors. As a solution owner who fixes problems and answers questions, I don't find myself having to "think" about Esker and it has become a smaller part of my job now that end-users are more self-sufficient.
