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Epic

Score9.4 out of 10

64 Reviews and Ratings

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What is Epic?

Epic offers a suite of medical practice management and EHR software.

Categories & Use Cases

Key Features

Learn about the best (and worst!) features Epic has to offer, as determined by TrustRadius' reviewers.
Based on 64 ratings of Epic's features
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Top Performing Features

  • Rule-based scheduling

    The software sets schedules based on a set of rules or criteria that account for various institutional and individual needs.

    Category average: 6.6

  • Automated appointment reminders

    Patients receive automated reminders via text, phone or email in advance of appointments to help decrease the number of no-shows.

    Category average: 7.8

  • Automated patient check-in

    The software streamlines the check-in process, with features like co-pay notification, digital ID photos, insurance card scanning, waiting time updates, and self-check-in kiosks.

    Category average: 6.2

Areas for Improvement

  • Task tracking

    Users can monitor staff productivity and accountability.

    Category average: 6.8

  • Specialty-specific workflows

    The software accounts for different workflow options based on discipline or specialty.

    Category average: 6

  • Calendar interface

    The software provides a user-friendly calendar from which users can track and schedule appointments.

    Category average: 6.8

Reviews

What users are saying about Epic.
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As an EMR Epic Systems is ... Well: EPIC!

Incentivized
Jerry RobinsonView profile
Director of IS in Information Technology at Hattiesburg Clinic, PA (1001-5000 employees employees)

Use Cases and Deployment Scope

Epic is our Electronic Medical Record and encompasses both the clinical and business office functions in our organization. Epic is the most critical application in our environment and has radically improved our ability to offer competent and professional care to our patients. Our use of an EMR has evolved over the years and, it's fair to say that Epic has played a major part of that.

Pros

  • Epic writes all code in-house to ensure interoperability between modules.
  • Epic does not allow their customers to lag behind on older verision.
  • Epic pushes their customers to keep equipment up to date and patched.

Cons

  • Sometimes, Epic doesn't understand that companies run on tight budgets.

Return on Investment

  • Epic is not inexpensive; but, because it make providers more efficient, ultimately they're able to treat more patients.
  • Epic's interoperability with CareEverywhere allows providers to give a higher standard of treatment to our patients which encourages more patients to use our facility.

Usability

Other Software Used

Tanium

Best EHR for Patient Care Continuity.

Incentivized
Haley Mattison
Schedule & Data Specialist at Winding Waters Clinic (51-200 employees employees)

Use Cases and Deployment Scope

Epic is our Electronic Health Record system. We use it for everything patient-related across all of our departments (Medical, Dental, Mental Health, and supporting services), from scheduling appointments to documenting patient encounters, imaging orders, and referrals. It also allows us to easily share information with other partner organizations in the same system to ensure seamless tracking and follow-up when referring between organizations for care.

Pros

  • Provider schedule templating.
  • Patient data reports - quality tracking.
  • Health Maintenance.

Cons

  • The new Book-it update changed many things and could be improved to require fewer clicks.

Most Important Features

  • Scheduling
  • Imaging orders & Referral Tracking.
  • Medical Records

Return on Investment

  • Being able to track and document all of our services in the same place has made an exceptional improvement in continuity of patient care, both internally across departments (medical/dental/mental health) and externally with specialists and other healthcare organizations on a national scale.
  • Continuous improvements in Data reporting and analytics make tracking and implementing quality improvement measures throughout the year easy.
  • Massive improvements to the ELLA training platform, combined with detailed and interactive training materials for all system areas, make onboarding and staff training much easier!

Usability

Other Software Used

Google Drive, Adobe Acrobat

I'm in love with Epic!

Chandan SinghView profile
Team Lead - Medical Scribe Process at IDS Infotech Limited (1001-5000 employees employees)

Use Cases and Deployment Scope

As a Team Lead, my role includes providing training of this software to my team members who are working as a remote medical scribes. They help in charting patient info into the EHR by listening to the doctor-patient conversation while working as a remote medical scribe from India for US physicians. This way we're helping doctors minimize their burnout by reducing their documentation workload.

Pros

  • Accessing required patient info from old health records while creating note in the EHR for current visit.
  • Users can easily create and pull dot phrases in the notes which comes handy while working on the note.
  • High security measures to take care of protected health information and HIPAA compliance.

Cons

  • It's a heavy software that requires high-end system configuration for smooth functionality. Because of this reason, it can make your system slow.
  • Users get disconnected and need to re-login from beginning with slightest internet fluctuation.
  • There is a room for improvement in the Support functionality. It's little tricky to reach out to them through Skype due to lack of clear instructions. Introduction of chat support can be considered.

Most Important Features

  • Simple and easy to understand preface.
  • Easy to access yet detailed data available.
  • Creating and using multiple dot phrases is a very useful feature.

Alternatives Considered

eClinicalWorks, eMDs Plus and Allscripts Professional EHR

Other Software Used

eClinicalWorks, eMDs Plus, Allscripts Professional EHR

Epic lives up to its name!!

Incentivized
Caitlynn Dickerson
Administrative Coordinator at Johns Hopkins Hospital (10,001+ employees employees)

Pros

  • Updated technology. Epic consistently stays up to date and advances their technology and features.
  • Shortcuts, templates, and smart phrases help to make using the software easier and faster with accuracy.
  • Intuitive user interface. Epic has put a lot of thought into the design and function of the software and has ensured that it is user friendly.

Cons

  • Epic can be difficult to navigate as a beginner because there are so many features. It is best to learn the basics before trying to use the advanced tools.

Return on Investment

  • Cut down on time and costs.
  • Ensures accuracy.
  • Results notification and patient follow-up.

Alternatives Considered

Practice Fusion and eClinicalWorks

Usability

Other Software Used

Skype, Skype for Business (formerly Lync), Practice Fusion

The Best, Easiest Healthcare Platform!

Incentivized
Verified User
Employee in Professional Services (5001-10,000 employees employees)

Pros

  • There are doctors' notes templates with prepopulated fields in them. This saves a lot of time.
  • Epic sends medication orders to pharmacies electronically so that we do not have to call. This saves a lot of time.
  • Epic has a Secure Chat feature via which we can send HIPAA protected messages to any employee with the patient's name and record attached.
  • It has a PDMP link. We can look up what controlled medications such as opiates patients have been prescribed and by whom.
  • It links to MyChart, which is a platform via which patients can look up their own information without them having to call the doctors. This saves a lot of time.

Cons

  • It is difficult to delete erroneously created encounters or patient visits.
  • Most of my patients are outpatient, and it is difficult to find how to create a work excuse or any other letter on a hospital template.
  • It is difficult to find patient information to print regarding their illnesses - such as dementia, healthy eating, weight loss. For those, I go to UpToDate.

Return on Investment

  • It must have had a positive impact as things get done quicker, leading to easier billing/coding. It must be saving a lot of money and time. I am not aware of a better product.
  • Employee satisfaction
  • Efficiency

Alternatives Considered

Cerner HealtheIntent

Usability

Other Software Used

Homecare Homebase