Rule-based scheduling
The software sets schedules based on a set of rules or criteria that account for various institutional and individual needs.
Cat avg: 6.6
Top Performing Features
Automated appointment reminders
Patients receive automated reminders via text, phone or email in advance of appointments to help decrease the number of no-shows.
Cat avg: 7.8
Automated patient check-in
The software streamlines the check-in process, with features like co-pay notification, digital ID photos, insurance card scanning, waiting time updates, and self-check-in kiosks.
Cat avg: 6.2
Multi-location support
The software can coordinate scheduling across multiple locations, facilities or practitioners.
Cat avg: 7
Worst Performing Features
Calendar interface
The software provides a user-friendly calendar from which users can track and schedule appointments.
Cat avg: 6.8
Real-time eligibility verification
The software checks a patient’s insurance and benefits eligibility and tracks co-pay and deductible information.
Cat avg: 6.9
Claims management
This includes claim scrubbing, electronic claim submission, and automated claim tracking.
Cat avg: 5.8
Epic Features from Reviews
Billing and Claims Management
Managing the entire revenue cycle to help improve collection rates
9+36%
Real-time eligibility verification
The software checks a patient’s insurance and benefits eligibility and tracks co-pay and deductible information.
Category average: 6.9
Claims management
This includes claim scrubbing, electronic claim submission, and automated claim tracking.
Category average: 5.8
Coding
The software helps users find the correct codes – whether ICD-9 or ICD-10 – for claims.
Category average: 7.1
Patient billing
The software can generate statements, send them to patients via mail or email, and process payments.
Category average: 6.8
Financial Reporting
Reports and dashboards allow users to understand the financial health of a practice.
Category average: 6
Patient Scheduling
Managing patient scheduling, appointment reminders, and patient check-in
9.7+36%
Rule-based scheduling
The software sets schedules based on a set of rules or criteria that account for various institutional and individual needs.
Category average: 6.6
Automated appointment reminders
Patients receive automated reminders via text, phone or email in advance of appointments to help decrease the number of no-shows.
Category average: 7.8
Automated patient check-in
The software streamlines the check-in process, with features like co-pay notification, digital ID photos, insurance card scanning, waiting time updates, and self-check-in kiosks.
Category average: 6.2
Multi-location support
The software can coordinate scheduling across multiple locations, facilities or practitioners.
Category average: 7
Calendar interface
The software provides a user-friendly calendar from which users can track and schedule appointments.
Category average: 6.8
Electronic Medical Records
Digital charting of a patient’s medical and treatment history
9.9+52%
Charting / document management
Practitioners can easily create a patient record, take notes, update patient information, and understand a patient’s history at a glance.
Category average: 6.8
Templates
The EMR software includes pre-built and customizable templates to allow for easy, standardized organization of clinical data and notes.
Category average: 6.7
Patient portal
Patients can access important personal health information, such as medications, allergies and lab results, online through a secure website.
Category average: 6.6
Mobile/tablet support
The software is accessible via mobile or tablet devices.
Category average: 6.9
Fax integration
This facilitates the sharing of information with other providers, and storing and distribution of documents.
Category average: 6.4
Integration with other EMR and PM systems
The software can integrate with EMR and PM software to allow practitioners to coordinate care with other providers such as hospitals or specialists.
Category average: 6.7
Workflow automation
The software allows practitioners to take action directly from a patient’s chart, such as prescribing a medication, ordering a lab test, or requesting a follow-up appointment.
Category average: 5.2
Speech recognition
The software integrates with the speech-recognition capabilities of Dragon software, allowing practitioners to take notes verbally.
Category average: 7.1
Customization
Users can tailor the software to best fit their practices or discipline, through features like custom fields, medical forms, chart templates, and/or macro buttons.
Category average: 6.1
E-prescribing
Practitioners can write and send prescriptions electronically, as well as approve or deny renewal requests.
Category average: 6.9
Medical Security and Privacy
This component helps an organization minimize security risks and respect data privacy.
10+35%
HIPAA compliance
The software helps providers comply with the privacy standards established by the Health Insurance Portability and Accountability Act (HIPAA).
Category average: 8.6
Role-based permission levels
Users have different permission levels based on their roles to protect patient privacy.
Category average: 7.2
Data backups and redundancy
The software helps ensure against data loss.
Category average: 7.3
Local mode / networking failsafe
The software provides a way to ensure that network or connectivity issues are not a work-stopping event.
Category average: 6.6
Workflow and Scale
The software helps manage employee workflows at scale.
9.3+41%
Task tracking
Users can monitor staff productivity and accountability.
Category average: 6.8
Specialty-specific workflows
The software accounts for different workflow options based on discipline or specialty.
Category average: 6
Multi-office / multi-physician capabilities
The software can manage and coordinate multi-office or multi-physician instances.
Category average: 7.1