Epic Reviews and Ratings

Rating: 9.4 out of 10

Score

9.4 out of 10

Community insights

TrustRadius Insights for Epic are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Consistently stays up to date with technology: Multiple users have praised Epic for its commitment to staying up to date with technology. They have mentioned that the software consistently incorporates advances in features, which contributes to its overall effectiveness and efficiency.

Intuitive and well-designed user interface: Reviewers have consistently highlighted the intuitive and well-designed user interface of Epic. They appreciate the thought put into the design and function of the software, making it user-friendly and easy to navigate.

Seamless workflow and time-saving features: Many users have expressed their satisfaction with Epic's ability to seamlessly access required patient information from old health records while creating notes in the EHR for the current visit. This feature not only saves time but also enhances workflow efficiency for healthcare professionals. Additionally, reviewers appreciate other time-saving features such as easily creating dot phrases in notes, prepopulated note templates, electronic transmission of medication orders, integration with MyChart, interdisciplinary communication capabilities, and easy sharing of information between different locations within Epic.

Reviews

8 Reviews

Best EHR for Patient Care Continuity.

Rating: 8 out of 10

Incentivized

May 22, 2025

Use Cases and Deployment Scope

Epic is our Electronic Health Record system. We use it for everything patient-related across all of our departments (Medical, Dental, Mental Health, and supporting services), from scheduling appointments to documenting patient encounters, imaging orders, and referrals. It also allows us to easily share information with other partner organizations in the same system to ensure seamless tracking and follow-up when referring between organizations for care.

Pros

Provider schedule templating.
Patient data reports - quality tracking.
Health Maintenance.

Cons

The new Book-it update changed many things and could be improved to require fewer clicks.

Likelihood to Recommend

Epic is very good on the medical side and continues improving mental health and dental care. Having integrated telehealth via Zoom was a game-changer. During COVID, it was vital to have telehealth options and to ensure it was completely HIPAA Compliant and easy to document inside their health record.

Haley Mattison

Schedule & Data Specialist at Winding Waters Clinic (51-200 employees)

Vetted Review

8 years of experience

As an EMR Epic Systems is ... Well: EPIC!

Rating: 10 out of 10

Incentivized

January 6, 2025

Use Cases and Deployment Scope

Epic is our Electronic Medical Record and encompasses both the clinical and business office functions in our organization. Epic is the most critical application in our environment and has radically improved our ability to offer competent and professional care to our patients. Our use of an EMR has evolved over the years and, it's fair to say that Epic has played a major part of that.

Pros

Epic writes all code in-house to ensure interoperability between modules.
Epic does not allow their customers to lag behind on older verision.
Epic pushes their customers to keep equipment up to date and patched.

Cons

Sometimes, Epic doesn't understand that companies run on tight budgets.

Likelihood to Recommend

Epic is not priced or designed for the small provider offices. However, if current Epic customers are willing, they have the ability to bring those smaller groups onboard through Community Connect. This allowsthe smaller group to have the full benefit of Epic without the hardware and software costs associated with owning Epic.

Jerry Robinson

Director of IS in Information Technology at Hattiesburg Clinic, PA (1001-5000 employees)

Vetted Review

13 years of experience

View profile

I'm in love with Epic!

Rating: 10 out of 10

Incentivized

August 3, 2022

Use Cases and Deployment Scope

As a Team Lead, my role includes providing training of this software to my team members who are working as a remote medical scribes. They help in charting patient info into the EHR by listening to the doctor-patient conversation while working as a remote medical scribe from India for US physicians. This way we're helping doctors minimize their burnout by reducing their documentation workload.

Pros

Accessing required patient info from old health records while creating note in the EHR for current visit.
Users can easily create and pull dot phrases in the notes which comes handy while working on the note.
High security measures to take care of protected health information and HIPAA compliance.

Cons

It's a heavy software that requires high-end system configuration for smooth functionality. Because of this reason, it can make your system slow.
Users get disconnected and need to re-login from beginning with slightest internet fluctuation.
There is a room for improvement in the Support functionality. It's little tricky to reach out to them through Skype due to lack of clear instructions. Introduction of chat support can be considered.

Likelihood to Recommend

Epic EHR is best suitable for large business owners because of affordability and certain policies which requires owners to spend a little more as compared to other EHRs. Otherwise, it's a best-in-class EHR where physicians can easily find in-depth information about patient health records including labs, diagnostics, etc.

Chandan Singh

Team Lead - Medical Scribe Process at IDS Infotech Limited (1001-5000 employees)

Vetted Review

7 years of experience

View profile

Epic is oK

Rating: 8 out of 10

Incentivized

September 28, 2020

Use Cases and Deployment Scope

Depending on which side you're on, Epic is either a lifesaving tool or a source of endless frustration. I find the amount of time it takes, in addition to the focus our providers need to spend navigating the software, frustrating for them and for our patients. Yes, it's good to see historical information and be able to compare easily, but finding the information you want is frustrating and time-consuming. I FAR prefer to have a scribe who cares for the data entry so the medical professionals can focus on patient care.

Pros

Good info on pharmaceutical choices.
Consistency between screens.
Ability to share between locations is a plus.

Cons

Difficult to find what you need.
Almost impossible to correct mistakes.
Multiple screens must be navigated to get to what you want.

Likelihood to Recommend

Well suited when the care is routine and there is someone who can take focus on the data entry and Epic screen navigation while the medical staff (nurses, PAs, docs, etc) can focus on patient care. <span style="font-size: 15px;">It is not well suited for more rare illnesses nor in instances when time is of the essence.</span>

Verified User

Project Manager in Engineering (11-50 employees)

Vetted Review

3 years of experience

The Best, Easiest Healthcare Platform!

Rating: 10 out of 10

Incentivized

September 24, 2020

Use Cases and Deployment Scope

Epic is used across the whole organization. We record patient information on it, send secure messages to employees across the system, look up information from other hospital systems who use the same platform, write orders, order medications to pharmacies, etc. We search for instructional videos, too, look up labs, imaging, cardiology test results, etc.

Pros

There are doctors' notes templates with prepopulated fields in them. This saves a lot of time.
Epic sends medication orders to pharmacies electronically so that we do not have to call. This saves a lot of time.
Epic has a Secure Chat feature via which we can send HIPAA protected messages to any employee with the patient's name and record attached.
It has a PDMP link. We can look up what controlled medications such as opiates patients have been prescribed and by whom.
It links to MyChart, which is a platform via which patients can look up their own information without them having to call the doctors. This saves a lot of time.

Cons

It is difficult to delete erroneously created encounters or patient visits.
Most of my patients are outpatient, and it is difficult to find how to create a work excuse or any other letter on a hospital template.
It is difficult to find patient information to print regarding their illnesses - such as dementia, healthy eating, weight loss. For those, I go to UpToDate.

Likelihood to Recommend

Epic is great to access from home or anywhere there is a wifi connection. It is very convenient for office or hospital employees. One time when it is not optimal is when I write a Certification of Terminal Illness for a hospice patient. I can never see it again. It drops off of Epic. I wish those notes would remain.

Verified User

Employee in Professional Services (5001-10,000 employees)

Vetted Review

4 years of experience

Epic lives up to its name!!

Rating: 10 out of 10

Incentivized

September 21, 2020

Use Cases and Deployment Scope

Epic is the sole EMR software used within our organization. The features are endless--shortcuts, reporting, alerts, syncing, tracking and more! You will definitely need to take a training course to maximize all of the features of Epic to get the most out of using it, but it's well worth it! Smart phrases is my favorite feature!

Pros

Updated technology. Epic consistently stays up to date and advances their technology and features.
Shortcuts, templates, and smart phrases help to make using the software easier and faster with accuracy.
Intuitive user interface. Epic has put a lot of thought into the design and function of the software and has ensured that it is user friendly.

Cons

Epic can be difficult to navigate as a beginner because there are so many features. It is best to learn the basics before trying to use the advanced tools.

Likelihood to Recommend

Epic is great for medium to large practices. Small practices can benefit from it but may not need all of the features. It is easy to manage multiple patients' charts at one time and there are so many settings within the software that it typically catches user errors before submitting or closing a chart.

Caitlynn Dickerson

Administrative Coordinator at Johns Hopkins Hospital (10,001+ employees)

Vetted Review

5 years of experience

Epic - The Leader in Electronic Health Systems

Rating: 10 out of 10

Incentivized

September 14, 2020

Use Cases and Deployment Scope

Epic is being implemented as a replacement for several legacy systems throughout the entire organization. Epic will improve the efficiency of patient information between the clinics and hospital entity. It will help improve patient care processes such as ordering, admissions, receiving lab results and interdisciplinary communication. From a billing standpoint it will address efficiency in receiving payment from payers as well as improved processing of claims.

Pros

Interdisciplinary Communication: The care of patients improves when you are able to have the entire care team communicate with each other. Epic makes this process very easy by utilizing one chart for all physicians in the organizations. Care decisions and patient safety are greatly improved by seeing past decision making processes.
Patient Communication: With features like MyChart and Care Everywhere, Epic gives patients a great deal of control over their information. MyChart acts like a patient portal allowing them to see what their providers have to say, see lab results, make payments, and share information with their doctor all from a mobile device or computer. Having features like this allow the patient to take part in their care.
Improves Claim Efficiency: The way that Epic handles insurance claims is incredible. Claims are correct and double checked before they are sent to the insurance companies. This in turn, reduces the number of denials and improves the speed of payments.

Cons

Visual Updates: While Epic is constantly improving the user experience, there are a few features that still need a design refresh. While this does not effect functionality, it does have an impact on user perception.
Ordering: While placing an order for a physician is very easy, a few changes to the workflow could improve the experience for physicians.

Likelihood to Recommend

I have worked with many different health systems, helping them implement and support Epic. In every single situation the implementation has improved a number of things in the organization. These improvements range from simple communication efficiency all the way to increasing revenue. The majority of users that I follow up with have incredibly positive feedback about the experience. Epic is designed from the ground up with the idea of improving the experience for that patient. From the initial training to the customization options for the health system, Epic improves every aspect of patient care.

Verified User

Professional (1001-5000 employees)

Vetted Review

9 years of experience

Epic's experience in pediatrics

Rating: 9 out of 10

Incentivized

December 25, 2019

Use Cases and Deployment Scope

Epic is our standard EMR across all locations and departments. We have multiple modules deployed and have been a customer since 1999. We also leverage the cogito infrastructure for our analytics. The support is spread out across multiple Information Systems teams and departments who manage the build, upgrades, servers, interfaces, and application-based downstream analytics.

Pros

Consistent upgrade cadence.
Breadth of capabilities.

Cons

Support cases can be slow to resolve issues.
Dedicated support staff turnover every year.

Likelihood to Recommend

Epic seems to be the EMR leader (Cerner may be a close second). Standardizing on a version and system for the whole organization is critical for ease of maintenance and use of data. Data and analytics considerations should be taken into account when deploying and customizing workflows, and standardizing across sites. Where possible, it can be beneficial for support and maintenance efforts.

Verified User

Manager in Information Technology (5001-10,000 employees)

Vetted Review

8 years of experience

Loading Reviews List....

Home
,
Medical Office EMR & EHR
,
Epic
,
Reviews and Ratings

Epic - The Leader in Electronic Health Systems

Rating: 10 out of 10

Incentivized

September 14, 2020

Use Cases and Deployment Scope

Pros

Interdisciplinary Communication: The care of patients improves when you are able to have the entire care team communicate with each other. Epic makes this process very easy by utilizing one chart for all physicians in the organizations. Care decisions and patient safety are greatly improved by seeing past decision making processes.
Patient Communication: With features like MyChart and Care Everywhere, Epic gives patients a great deal of control over their information. MyChart acts like a patient portal allowing them to see what their providers have to say, see lab results, make payments, and share information with their doctor all from a mobile device or computer. Having features like this allow the patient to take part in their care.
Improves Claim Efficiency: The way that Epic handles insurance claims is incredible. Claims are correct and double checked before they are sent to the insurance companies. This in turn, reduces the number of denials and improves the speed of payments.

Cons

Visual Updates: While Epic is constantly improving the user experience, there are a few features that still need a design refresh. While this does not effect functionality, it does have an impact on user perception.
Ordering: While placing an order for a physician is very easy, a few changes to the workflow could improve the experience for physicians.

Likelihood to Recommend

Verified User

Professional (1001-5000 employees)

Vetted Review

9 years of experience