TrustRadius: an HG Insights company

Ensighten Pulse

Score9 out of 10

3 Reviews and Ratings

Get a Demo

What is Ensighten Pulse?

Ensighten Pulse is a customer data platform from Ensighten offering multi-channel data collection and the ability to create robust, "360-degree view" customer profiles.

Categories & Use Cases

Reviews

What users are saying about Ensighten Pulse.
View all reviews

Ensighten Pulse Powers Omni-Channel Measurement

Alex AndrewsView profile
Solution Architect in Marketing at Ovative/group (51-200 employees employees)

Pros

  • Flexibility - Ensighten Pulse is truly just the pipes; it effectively and consistently gets data from any touchpoint throughout your digital ecosystem to a single, consolidated location. It does not, however, make decisions about how that data is then processed. This raw data access allows flexibility that is unmatched by other offerings.
  • Data Ownership - Because Ensighten Pulse is a first-party cookie, the data collected is fundamentally owned by the owner of the domain. Additionally, because Ensighten does not process the data at all, the data in its rawest form is made available directly to be stored and processed however either we or the client see fit.
  • Platform Independence - When we at Ovative/group are implementing Pulse for a client, it is extremely beneficial for everyone involved that the client's current marketing ecosystem can remain largely unchanged; Pulse can ride 'side-by-side' with any existing marketing analytics or execution platforms. This operational ease of implementation has been a huge upside of Pulse.

Cons

  • Documentation - While Ensighten Pulse itself and the implementation process of the core components are documented rather well, the peripheral implementation steps, i.e. how to use this with a specific marketing platform, are not well documented. That said, the Ensighten support channels have been hugely beneficial in making these steps happen.

Return on Investment

  • After implementing Ensighten Pulse, we at Ovative/group were rapidly able to realize that the current system of attribution that the client had been using was drastically over/undervaluing various channels in their marketing mix, and the client was able to take quick action.
  • By leveraging the flexibility of Pulse, we have since been able to improve our optimization methodologies in unexpected ways using unprecedented identification rates; after implementing Pulse, the client was able to attribute $1 of every 3$ spent offline to an anonymized online persona. Using this data, we can more accurately analyze the impact that digital efforts have in physical stores.

Other Software Used

Google BigQuery, Google Analytics Premium, Adobe Analytics, Ensighten Manage, Google Tag Manager

Ensighten Pulse Let's Us Do What We Want - Not What A Vendor Wants

Troy SteenView profile
Sr. Manager, Analytics & Search in Marketing at Dell (10,001+ employees employees)

Pros

  • Pulse is the ultimate tracking tool. Almost anything you want to do with it is enabled and capable.
  • Pricing for Pulse was very aggressive as an early buyer.
  • The support team for Pulse is always very quick to respond and adapt their product roadmap to meet customer feedback.

Cons

  • We were one of the first users of the product and there was very little documentation or best practices established.
  • Ensighten's TMS product is very 'marketer friendly' and the Pulse product requires a much more technical skillset to implement and leverage.

Return on Investment

  • We identified over 20M impressions that should have been re-allocated due to frequency caps and have utilized our modeling to push more adaptive frequency caps by marketing message through our ad network.
  • We will pilot a program where we block 'saturated' users and those exhibiting 'bot-like' behavior through our ad networks to further improve our advertising effectiveness.
  • We do have a resource cost in maintaining a separate server and a systems developer to maintain our environment. Where I'd prefer to pay for a full SaaS application and utilize that resource in another area.

Other Software Used

Adobe Analytics, Segment.io, Adobe Target