eGain software Review
Use Cases and Deployment Scope
We use eGain to ensure that we have the highest quality software for our customers to interact with. The options in the different types of Channels make it easier for customers to interact after selecting their desired channel.
Pros
- Multiple options to choose channel of your convenience
- The product capabilities are very good. Easy for integration and deployment
- Strong consulting partnership
Cons
- Service and support needs to be done better.
- Compliance and risk management needs to be improved
Most Important Features
- eGain Call Track -- A call tracking software to analyse the customer engagement
- eGain ClickToCall - Feature to ensure customers get real-time help
- eGain Social - Feature for single source social publishing and reputation management
Return on Investment
- eGain helped in improvising our customer engagements
- Customer retention was made possible as the tool helps us analyse the painpoints of the customer
- Social Media Marketing helped to gain a lot of customers with minimal cost incurred.
Other Software Used
Medallia, ZineOne, Directly
