eGain software Review
Rating: 7 out of 10
IncentivizedUse Cases and Deployment Scope
We use eGain to ensure that we have the highest quality software for our customers to interact with. The options in the different types of Channels make it easier for customers to interact after selecting their desired channel.
Pros
- Multiple options to choose channel of your convenience
- The product capabilities are very good. Easy for integration and deployment
- Strong consulting partnership
Cons
- Service and support needs to be done better.
- Compliance and risk management needs to be improved
Likelihood to Recommend
Search function Global Synonyms Guided Helps. Documentation does a great job of describing features but lacks the big picture of how things relate to one another. Strong consulting partnership and customer focus. There are areas where they need to improve - Improve compliance & risk management plus Improve customer relations/service.
Vetted Review
1 year of experience