eGain Conversation Hub

eGain Conversation Hub unifies and automates customer conversations across channels, featuring comprehensive capabilities for messaging, social, chat, email, cobrowse, video, and phone. The solution now features GenAI drafts and personalized responses to boost agent productivity.

The solution can include:

• eGain SuperChat - Chat with customers via messaging, app, or website. Step up to video chat. Offer click to call options. Includes the ability to chat via messaging channels.
• eGain Cobrowse - Help customers fill complex forms by safely cobrowsing HTML forms, supported by granular controls to ensure compliance. No download required.
• eGain CallTrack - Log and track phone calls with AI guidance and knowledge support. Includes call controls, soft phone, and screen pop
• eGain Offers - Offer contextual promotions, self-service and agent assistance to customers on your website, based on configurable business rules and AI-powered decision support
• eGain Mail + Social - Manage and respond to customer emails (free form and web form) with automated routing, flexible workflow, and agent productivity tools. Monitor social channels
• eGain Notify - Deliver personalized reminders, alerts, and updates at scale across touchpoints, including SMS, Email, Push, Messaging, and Voice.