Commuter Benefits by Edenred Reviews & Insights

I experienced financial loss and inconvenience caused by a defective Commuter Benefits by Edenred MasterCard ending, which was issued to me by your company. The card’s magnetic strip was faulty from the outset, preventing me from completing in-person transactions that required swiping. While I was able to make online payments, my daily commute expenses— which require a card swipe—could not be processed. As a result, I was unable to pay for my commute with pre-tax dollars as per the terms of the program. Reaching customer service was also extremely difficult. It took me over 40 minutes to speak with a representative, who confirmed that the card was generating errors upon swiping. This issue was entirely due to Commuter Benefits by Edenred issuing a defective card. Given the financial loss I incurred from being unable to use my pre-tax benefits as intended, as well as the inconvenience and time lost resolving this issue, I kindly requested appropriate compensation. The company is very lousy business who don't provide the service according to the agreement.

In my opinion, it absolutely doesn't fit American business model. It's anti-customers business.