DocuSign CLM Useability
Use Cases and Deployment Scope
DocuSign CLM is used primarily for contractual paperwork in our business of 11,000+ team members. It is being used to enable greater efficiencies in turnaround time, having greatly reduced signing completion times from candidates. There is an increased consistency in paperwork for improved customer experience, as well as digital tracking for audit purposes. Sustainability impacts have been significant since we implemented DocuSign in 2015.
Pros
- Digital status tracking to keep a clear view of who the outstanding signers are and overall turnaround time.
- Modules for self-learning and process improvement.
- Agility to customise and edit agreements as required.
Cons
- Tag alignment to a templated document is often inprecise.
Return on Investment
- Less labour for input.
- Improved contract to hand turnaround for new hires to secure talent.
- Physical cost elimination of paper, ink, etc.
Alternatives Considered
Zoho Sign and Adobe Acrobat Sign
Other Software Used
Zoho Sign, Adobe Acrobat Sign, SmartRecruiters



