DemandTools Professional, Scientific, and Technical Services Reviews & Insights

Score9.8 out of 10

160 Reviews and Ratings

Community insights

TrustRadius Insights for DemandTools are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Powerful and straightforward tool for data maintenance: Users have found DemandTools to be a powerful and straightforward tool for their data maintenance needs. Many reviewers stated that it provides solutions for all their data maintenance requirements, making it an invaluable tool that saves them hours of valuable time on a daily basis.

Customizable scenarios and queries for efficient duplicate search: The ability to fully customize scenarios and queries in DemandTools has been highly appreciated by users. This feature allows them to search for potential duplicates more efficiently, resulting in a streamlined process. Some users mentioned the helpfulness of being able to define the data they want to keep on the resulting record after merging duplicates.

Find/Report IDs feature for easy data searching: Users have praised the Find/Report IDs feature in DemandTools, which has made searching for specific data much easier and saved them significant time. They have also found this feature invaluable when cross-checking external data with internal data.

Reviews

23 Reviews

Professional, Scientific, and Technical Services

Powerful Data Quality Refinement Tool

Rating: 7 out of 10

Incentivized

November 30, 2021

Use Cases and Deployment Scope

I use DemandTools as a way to manage the data in my Salesforce org. It is a useful tool for the deduplication of records. Duplicates are always a problem in any CRM system. DemandTools makes it easy to manage by allowing for use of advanced logic to locate the duplicates and merge them. I also use DemandTools to find specific records or records that match logical criteria. It is great for returning the record IDs for the matched records.

Pros

Deduplication
Managing data
Finding record IDs

Cons

Overall UI needs an update
Out-of-the-box logic is weak
Matching criteria (exact, first name, etc.) needs more fine-tuning

Likelihood to Recommend

DemandTools is a wonderful tool to use to remove duplicate records from your CRM data by merging the records within the CRM itself according to the logic that you specify. It is also a wonderful tool to use if you need to scan your CRM data for specific records by criteria and need the record ID, or any other field from the record returned.

Verified User

Employee in Information Technology (Information Technology & Services company, 201-500 employees)

Vetted Review

4 years of experience

Demand Tools: A great Swiss Army Knife for those in charge of data integrity in Salesforce

Rating: 10 out of 10

Incentivized

May 23, 2021

Use Cases and Deployment Scope

We use DemandTools across our entire organization. We have used it to migrate and merge Salesforce orgs into one org, cleaning data, merging accounts and contacts that are duplicated. We also use it for quick analysis of objects and fields to determine usage and review data hygiene efforts. For those with an engineering or data science background, this tool is a perfect mix of extraction, analysis and ability to write back to records.

Pros

Ability to save scenarios that I can then train others to use to help maintain our data.
Error and change logs that let you review errors and issues.
Ability to connect across lookup fields to better analyze and tie together data.

Cons

Scrolling in the field menus could be improved to utilize the mouse wheel.
Some built in help for using formulas in Mass Impact.
No ability to work across objects in mass Impact, changes can only be written to fields of the chosen object.

Likelihood to Recommend

Data deduplication is a great place to use DemandTools. It has logic to select the master record/field and gives a great user interface to manage the deduplication. There is no plotting or visualization of the data, it is a tool for looking at data in tabular formats with grouping.

Brian Treml

Salesforce Analytics and Training Leader in Sales at Nielsen (Market Research, 10,001+ employees)

Vetted Review

1 year of experience

View profile

DemandTools is a winner!

Rating: 10 out of 10

Incentivized

December 4, 2020

Use Cases and Deployment Scope

DemandTools is incredibly valuable to our organization. The Find/report IDs makes cross referencing our extensive database a breeze. Using Job builder we have been able to automate a ton of tasks that allow our business to function. I find single table dedupe to a very powerful tool for removing duplicates from our database. DemandTools greatly increases the speed with which we are able to get data properly into our system, and therefore how quickly we are able to act on it.

Pros

Easy to use
Powerful software
Built with user in mind

Cons

Searching for fields is inconsistent across the program- sometimes you have a search box, sometimes you can type the whole word to jump around and sometimes only the first letter, inconsistent between modules.
Although very easy to use once you have it down, there is a slight learning curve

Likelihood to Recommend

DemandTools is well suited for almost any data task that would be preformed regularly. A very powerful combination is to pair these demand tools scenarios with job builder and automate away some tasks that may be manual today. DemandTools is great for making quick work of data uploads and edits.

Verified User

Analyst in Sales (Human Resources company, 1001-5000 employees)

Vetted Review

2 years of experience

DemandTools favorite features and some areas that offer scope for improvement

Rating: 7 out of 10

Incentivized

December 2, 2020

Use Cases and Deployment Scope

The admins at our company currently use DemandTools to make updates to database and run de-duping scripts amongst other things. Also, the scheduled batch functionality that it provides helps us run batches at pre-determined time intervals and helps with data quality rectification.

Pros

De-duping scripts that allow you to filter data based on various criteria.
Make updates to data.
Scheduled batches for data updates.

Cons

Invoicing and renewals have been very painful. With the constant sales team iteration it becomes very difficult to get in touch with someone.
Help documentation is not very easily accessible.
Sometimes the filters that can be used for filtering data (especially date/time filters) are not very user friendly and flexible.

Likelihood to Recommend

It is a very good ETL tool and provides a lot of configuration possibilities without the need to learn coding. Scheduled batches allow you to perform jobs that would usually require coding experience. The system does feel a bit archaic though and the steps to perform some of the batch updates do not offer the best user interface experience

Verified User

C-Level Executive in Engineering (Marketing & Advertising company, 501-1000 employees)

Vetted Review

4 years of experience

demand tools review from litify user

Rating: 9 out of 10

Incentivized

November 24, 2020

Use Cases and Deployment Scope

Managing data cleanliness in salesforce.

Pros

Merging duplicates
Inserting/updating records seamlessly in mass
Reassigning record ownership in mass to handle sales territory changes

Cons

Compatible with mac OS
UX is a little dated
Process records faster

Likelihood to Recommend

Keeping data clean and organized in Salesforce

Ryan Bultman

Revenue Operations in Sales at Litify (Legal Services, 51-200 employees)

Vetted Review

1 year of experience

DemandTools is the best out there!!!!!!

Rating: 10 out of 10

Incentivized

November 24, 2020

Use Cases and Deployment Scope

I am a Salesforce admin. Our sales department use it to update, insert and find mass database in Salesforce.

Pros

Mass Effect
Find Report/ID
Its super fast

Cons

I do not have any complaints from DemandTools. It's the best out there.

Likelihood to Recommend

It is well suited for a situation where you have massive database and you want to plugin it in a software. You can get this done in in just couple of minute.

Verified User

Employee in Sales (Information Technology & Services company, 201-500 employees)

Vetted Review

1 year of experience

Experience the most Robust tool for ensuring your Data Quality

Rating: 10 out of 10

Incentivized

November 20, 2020

Use Cases and Deployment Scope

I have been using DT for over 7 years now, used it in my previous org then recommended it for my current org too.
It is being used by various departments IT, Sales Operations & to some extent by Marketing too.
DemandTools addresses multiple data issues for our org like- duplicity, inconsistency, bulk merging, lead conversion, ownership reassignment etc. It is the most robust tool when it comes to deduplication of data.

Pros

Deduplication.
Mass merging.
Lead conversion.
Ownership reassignment.
Bulk backup.
Mass impacting.

Cons

DupeBlocker for SF Lightning.
More details on error or success logs.
EmailVerify feature to be provided as complimentary.

Likelihood to Recommend

Well suited for:
1) Deduplication.
2) Mass Merging.
3) Mass impacting the data.
4)) Lead conversion.

Less appropriate for:
1) Large data volume.
2) Where detailed error log is required.

Verified User

Team Lead in Information Technology (Information Technology & Services company, 1001-5000 employees)

Vetted Review

7 years of experience

DemandTools is a HUGE game changer!

Rating: 10 out of 10

Incentivized

November 20, 2020

Use Cases and Deployment Scope

DemandTools is mostly used by our Marketing Department. DemandTools has significantly improved our internal process of converting leads to current client accounts. We're also able to use DemandTools to dedupe, as we see a lot of duplicates created by a lead using a generic email address in addition to their work email. Find/Report IDs is often used daily to bump our event lists up against our database to find existing leads/contacts.

Pros

DemandTools is an invaluable tool that will save you hours of valuable time daily.
DemandTools will help you dedupe leads/contacts by Name and Company name, rather than just by email address.
DemandTools matches fields extremely well, especially when using the Cleaned Account List feature that you can edit to include or exclude certain words in an account name, to make a better match.

Cons

The biggest con I've seen with using DemandTools has been the instability of the program itself, it has crashed/closed on me several times. Although, it hasn't happened in a while, so perhaps an update helped with that issue.
I'd like to see "First Two Words" as an option when trying to match a company name.

Likelihood to Recommend

DemandTools is well suited for your needs in these areas:
1. Finding IDs or other fields that are missing on a list of leads you have.
2. Deduping.
3. Pulling data that you need to bulk update, without having to export that data.
4. Reassigning leads, contacts and accounts.
5. Importing new leads or matching to existing and the ability to add them to a campaign in one click.

Tina Blankenship

Sr. Marketing Associate in Marketing at Merkle (Marketing & Advertising, 10,001+ employees)

Vetted Review

2 years of experience

View profile

Happy overall

Rating: 7 out of 10

Incentivized

November 20, 2020

Use Cases and Deployment Scope

We use Demandtools to upload and validate information in our Marketing and Sales Opps departments. It's mainly used to update the status on accounts and contacts, upload leads to campaigns, or mass delete contacts or accounts created by mistake.

Pros

Mass lead convert.
Updating account statuses.
Updating contact statuses.

Cons

Setup can be a little confusing for scenarios. It's a lot of moving parts.
PeopleImport can be clunky sometimes. If you mess up even 1 thing in one spreadsheet you have to start over reimport and do all your scenarios again. You might not know this until you're at the point of trying to upload.

Likelihood to Recommend

If you need to upload more than a list of a dozen or so contacts or update more than a few dozen records it's appropriate. If you're unsure about the integrity of the data you're changing en masse it's less appropriate.

Verified User

Administrator in Marketing (Information Technology & Services company, 201-500 employees)

Vetted Review

3 years of experience

A tool that just works

Rating: 9 out of 10

Incentivized

November 20, 2020

Use Cases and Deployment Scope

It allows us, as an operations team, to make large scale changes to Salesforce on the fly. We are a more agile company because of DemandTools. I would say we use DT on a daily basis to solve for data issues, append records, and manage territories.

Pros

Append data.
Organize territories.
Duplicate management.

Cons

SFDC campaign additions.
Use formulas in PowerGrid.
Pull campaigns into PowerGrid.

Likelihood to Recommend

Pro:
- Any large scale changes to SFDC.

Con:
- Minor inline changes are still probably easier in SFDC.

Sam Sweeney

Senior Business Operations Specialist in Sales at AppNeta (Information Technology & Services, 51-200 employees)

Vetted Review

5 years of experience

View profile

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