TrustRadius Insights for DemandTools are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Powerful and straightforward tool for data maintenance: Users have found DemandTools to be a powerful and straightforward tool for their data maintenance needs. Many reviewers stated that it provides solutions for all their data maintenance requirements, making it an invaluable tool that saves them hours of valuable time on a daily basis.
Customizable scenarios and queries for efficient duplicate search: The ability to fully customize scenarios and queries in DemandTools has been highly appreciated by users. This feature allows them to search for potential duplicates more efficiently, resulting in a streamlined process. Some users mentioned the helpfulness of being able to define the data they want to keep on the resulting record after merging duplicates.
Find/Report IDs feature for easy data searching: Users have praised the Find/Report IDs feature in DemandTools, which has made searching for specific data much easier and saved them significant time. They have also found this feature invaluable when cross-checking external data with internal data.
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DemandTools Reviews
21 Reviews
Sales
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We use DemandTools frequently in our Sales Team to make mass changes, mass conversions, or de-duplicate our system. This tool is also very helpful in relating marketing lists with little information to current people in our system using the Find Report IDs feature.
This tool takes makes Salesforce Admin time a breeze. Things that would take hours to address manually are completed quickly with pre-loaded scenarios in DemandTools that work best for our organization.
Pros
Straightforward UI that does what it needs to do.
Makes after-the-fact de-duplication a breeze.
Easy mass updates to data sets - making cleaning data a breeze.
Cons
UI is outdated and could use a bit of a facelift.
Some competitors in this space are more all-in-one tools where DemandTools.
Lack of automation for regular data cleansing - everything we use DemandTools for is manual.
Likelihood to Recommend
Great for general data management. Today alone, I've used DemandTools products to push a new list of leads into Salesforce, take a mass list of customer contacts and update a field required for a new process, and to check the current state of our duplicates in the CRM.
My main hurdle with DemandTools is that it lacks the ability to build automated data cleansing processes into the system that will tie into the CRM like some of the competitors in the industry.
We use DemandTools across our entire organization. We have used it to migrate and merge Salesforce orgs into one org, cleaning data, merging accounts and contacts that are duplicated. We also use it for quick analysis of objects and fields to determine usage and review data hygiene efforts. For those with an engineering or data science background, this tool is a perfect mix of extraction, analysis and ability to write back to records.
Pros
Ability to save scenarios that I can then train others to use to help maintain our data.
Error and change logs that let you review errors and issues.
Ability to connect across lookup fields to better analyze and tie together data.
Cons
Scrolling in the field menus could be improved to utilize the mouse wheel.
Some built in help for using formulas in Mass Impact.
No ability to work across objects in mass Impact, changes can only be written to fields of the chosen object.
Likelihood to Recommend
Data deduplication is a great place to use DemandTools. It has logic to select the master record/field and gives a great user interface to manage the deduplication. There is no plotting or visualization of the data, it is a tool for looking at data in tabular formats with grouping.
It is used as a solution to our phone system, Bolt, for Salesforce. By formatting the data in Salesforce, we were able to achieve meaningful comparisons between the inbound number and our customer base, allowing us to intelligently route calls to specific groups, salespeople or automated responses, transforming the experience from the customer's perspective.
Pros
Mass Updates of data to achieve a set goal
Formats existing data in mass to restructure the data for use with a particular system or software package
Formats changes as they come into salesforce on the fly so data integrity can be maintained
Cons
From my perspective, all seemed relatively straight forward.
Its the sort of tool you set and forget, after the initial setup, we rarely play with the pre-established rules, as other systems draw from this formatted data.
Likelihood to Recommend
If you have unformatted data and wish to reshape it into clean and formatted data sets for other applications like mass mailouts, address comparisons for logistics or other similar applications, I can highly recommend this as a solution. Validity (the company we purchased this through) also should be noted here, our positive experience with the software is also a testament to the professionalism and experience offered by the team at validity, we were very satisfied with the results. So satisfied... I have taken the time to write this review as we were in a real difficult position before we found this offering.
DemandTools is incredibly valuable to our organization. The Find/report IDs makes cross referencing our extensive database a breeze. Using Job builder we have been able to automate a ton of tasks that allow our business to function. I find single table dedupe to a very powerful tool for removing duplicates from our database. DemandTools greatly increases the speed with which we are able to get data properly into our system, and therefore how quickly we are able to act on it.
Pros
Easy to use
Powerful software
Built with user in mind
Cons
Searching for fields is inconsistent across the program- sometimes you have a search box, sometimes you can type the whole word to jump around and sometimes only the first letter, inconsistent between modules.
Although very easy to use once you have it down, there is a slight learning curve
Likelihood to Recommend
DemandTools is well suited for almost any data task that would be preformed regularly. A very powerful combination is to pair these demand tools scenarios with job builder and automate away some tasks that may be manual today. DemandTools is great for making quick work of data uploads and edits.
It is being used by my department only. Actually, I am the only one using it daily. It is a great tool for data management and data maintenance. I use the modules Mass Impact, MassEffect, PowerGrid, Find/Report ID's, Single Table Dedupe, [and] Lead Conversion to manage the org data. It is easier to use without any coding and it much easier to view and make the updates simultaneously. The BulkBackup [was] just one click and majority got done. And scenarios help me work so efficiently.
Pros
PowerGrid can review and make the updates simultaneously.
Single Table Dedupe makes merg[ing] the records easy and can make updates at the same time.
BulkBackup [is] just one click, majority data got updated.
Scenarios save a lot of time for similar working load.
Cons
There are certain objects BulkBackup can not backup.
The backup file too large to open, it [would] be great if it [could] be split into a couple files that can be accessed without any special tool.
When query on child object, it [would] be great if we [could] update the data on parent object.
Likelihood to Recommend
PowerGrid is the module I use daily. It can query data easily without coding and can be sorted or filtered which makes viewing data, making updates, or deleting data on the Canvas very user friendly. And it works for almost all the objects.
The scenarios save me a lot of time for the repeated work and is very user friendly too.
I am a Salesforce admin. Our sales department use it to update, insert and find mass database in Salesforce.
Pros
Mass Effect
Find Report/ID
Its super fast
Cons
I do not have any complaints from DemandTools. It's the best out there.
Likelihood to Recommend
It is well suited for a situation where you have massive database and you want to plugin it in a software. You can get this done in in just couple of minute.
It allows us, as an operations team, to make large scale changes to Salesforce on the fly. We are a more agile company because of DemandTools. I would say we use DT on a daily basis to solve for data issues, append records, and manage territories.
Pros
Append data.
Organize territories.
Duplicate management.
Cons
SFDC campaign additions.
Use formulas in PowerGrid.
Pull campaigns into PowerGrid.
Likelihood to Recommend
Pro: - Any large scale changes to SFDC.
Con: - Minor inline changes are still probably easier in SFDC.
We have two users (myself in Sales Ops and my counterpart in Marketing Ops). We have several MassImpact scenarios for parent-child account ownership assignment (child account owner = parent account owner unless meets exception criteria), stage date backdating (if the date field is blank but the following date field is not, apply following date to date field), and lead/contact title normalization (ex. Dir Rev Cycle, Director Revenue Cycle, and Director RCM all set to Director Rev Cycle). We have a lead to account mapping scenario (does not merge leads to accounts, identifies matches, and updates a field on the lead record so we can map unconverted leads to target accounts). Lastly, I use MassEffect for a weekly update of a custom object (aggregates field values from child records and updates parent record) as well as other ad hoc mass updates.
Pros
Simple to set up scenarios for our business cases.
Ability to automate via JobScheduler.
Cost effective compared to other platforms.
Cons
Cannot run on Mac (we have to do all work through a VM which often involves transferring files back and forth and causes issues with scheduled jobs).
My Marketing counterpart has expressed concerns over functionality (has had issues with scheduled jobs, the title normalization, and is looking at similar platforms that also allow for lead routing).
UI while functional is inferior to many other platforms I've reviewed. I've used DemandTools for many years at my past company, so I've not had issues but it's been difficult for my counterpart to adapt to the interface.
Likelihood to Recommend
The tool is absolutely sufficient for accomplishing data manipulation tasks. I can't think of an example of a task I wanted to but could not execute within Demand =Tools. However, due to some of the issues with UI and the need for a VM to use the tool, I am incredibly hesitant to roll this out to other users. As a result, until there is a large need for someone to operate with their own license, all work is funneled through me. This is less than preferable, but I ran into so many issues with our Marketing Ops person when getting him set up with the tool that I'm wary to do it again.
DemandTools is used primarily by our Salesforce admin team on a day-to-day basis to do data maintenance activities, i.e. ownership changes, territory changes, basic field updates. I have used it for monthly clean up activities such as removing bogus lead records or deleting email signature images that get added when emails are imported into Salesforce. We have used it extensively during data migrations to pull and compare data. Finance also uses the export data capabilities went pulling data for large reports or where it is just easier to get data from multiple related objects.
Pros
Report/Find IDs is the hidden gem of DemandTools. It is basically a super fast vlookup against your entire database. Easily add data to a report or find the records that match a list. I used this feature extensively when migrating data to a new org to do a compare numbers.
Data export by object is so easy and the ability to pull data from any related object is powerful. I find myself using data export more then running reports in SF because it's so much faster and hugely flexible.
Every module has clear steps and in-line help.
Cons
As much as I love the object export, I wish I could order the columns that get exported. I use it, at times, as a replace for running reports because it is so much faster but not getting to pick the column order is a bummer.
While you can filter fields you are looking for, it does not show related objects, so if you are looking to add the owner name you have to scroll down to owner and open it to fine the name field. If you have the Owner related object open, if you filter on "name" it will filter down correctly but if you then filter on something like "title" the Owner related fields will not reset to the full field list and will continue to only display fields with "name" in the fieldname. Annoying but not a deal breaker.
Likelihood to Recommend
DemandTools is a must have app if you have an org of 150+ users. It has saved me so many hours of doing work in Excel and then updating via data loads, by allowing me to manipulate the data directly in Salesforce. A task that would take 30 minutes now takes five. It really adds up. The Job Scheduler is a huge time saver as well if you have a bunch of scenarios that can run independently. At one point I had over 30 scenarios I needed to run daily and using Job Scheduler I would just auto run them every night.
